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Newbury Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.78 (1357 reviews)

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4.80

Based on 1,357 reviews, last reviewed 13th Feb 2026

81% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

85%

11%

Latest highest rating:

5

Delighted First Time Buyer! So grateful to Newbury Building Society for making what I thought was going to be a daunting experience, efficient and easy. Customer service and comm... Read more Reviewed on: 13th February 2026

Latest lowest rating:

1

Newbury Building Society Unhelpful We have had a mortgage with Newbury for years and have never missed a payment so when it came to renewing the mortgage for another 2 years they became... Read more Reviewed on: 4th January 2026

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About this product

Newbury Building Society have been in the mortgage industry for over 165 years.

Appointments with qualified mortgage advisers can be over the phone, videocall or in branch. Newbury Building Society can help with mortgages in a wide range of circumstances including first time buying, retirement, self employed and buy to let.

Newbury Building Society reviews help you find out what it’s really like to be a customer. If you’ve used Newbury Building Society before, you can also leave a review and share your experience.

Newbury Building Society Mortgages reviews (1357)

Review of the Newbury Building Society, Mortgages:

Gave what other companies didn't

I have been with Newbury since 2014 and they are/were the only company that recognised a services injury pension when applying for a mortgage...the other companies basically said the computer says no'. Thus I recommend The Newbury to everyone, they are professional, friendly, approachable and go out of their way to help. My mortgage advisor, Angela Bradshaw is just the best and has simply gone above and beyond to help and advise. Simply the best company who treat you as an individual with individual needs and not a computer statistic Reviewed on: 30th April 2021

Reply from Newbury Building Society Hi Steve - thank you for your kind words and for taking the time to leave feedback for us. Angela will be so pleased to hear this - we appreciate it. Response date: 4th May 2021

Great service from start to finish

I recently used Newbury Building Society for the first time, and I wanted to share my positive experience. The staff were both friendly and highly efficient, making the process smooth and hassle-free. I was particularly impressed with the Free Legals system you use. It stands out as exceptional compared to other lenders I have worked with. If only more lenders adopted such a system! Reviewed on: 18th December 2024

Reply from Newbury Building Society Thank you for taking time to leave feedback Peter, and for your kind words. We really do appreciate it. Response date: 19th December 2024

Great customer service and proactive in communications.

Great customer service and proactive in communications. We have been happy customers of them for many years now, Reviewed on: 10th December 2024

Reply from Newbury Building Society Hi Stuart, thank you for taking the time to leave us a review, we really do appreciate it. Response date: 12th December 2024

Good attentive staff.

Good attentive staff. No issues. Reviewed on: 6th December 2024

Reply from Newbury Building Society Hi - thank you for taking the time to leave us a review, we really do appreciate it. Response date: 9th December 2024

Made buying my first house relatively easy!

All the people I dealt with sorting out my 1st ever mortgage were very helpful especially Lauren who I dealt with the most. Very quick at replying to messages and one of the easiest companies I've dealt with in a while to get through to on the phone. Good mortgage rate too. Reviewed on: 6th December 2024

Reply from Newbury Building Society Hi - thank you for taking the time to leave us a review, we really do appreciate it. Response date: 9th December 2024

We were difficult!

We were difficult customers in the eyes of a bank, so it was refreshing to find a company who were willing to listen and treat our case on an individual basis. We had returned to the UK having lived in Europe for 24 years and were nearing pension. They approved our mortgage and were are very happy. Reviewed on: 6th December 2024

Reply from Newbury Building Society Hi Julie, thank you for taking the time to leave us a review, we really do appreciate it. Response date: 9th December 2024

Very clear and informative advice

Very clear and informative advice Reviewed on: 6th December 2024

Reply from Newbury Building Society Hi David - we appreciate the time taken to leave us a review, thank you. Response date: 9th December 2024

I didn’t have any issues at all.

I didn’t have any issues at all. When I needed to call it was dealt with promptly. The welcome hamper was a nice surprise. Reviewed on: 30th November 2024

Reply from Newbury Building Society Thank you for taking the time to leave feedback, we appreciate it. Response date: 3rd December 2024

Easy product switch.

Dealt with Lauren Rowe re: product switch. She was very professional, followed up on all agreed actions, superb experience overall. Reviewed on: 29th November 2024

Reply from Newbury Building Society Hi Ewa, thank you for taking the time to leave us a review, we really do appreciate it. Response date: 29th November 2024

Transparent and efficient service

The mortgage application process was transparent and efficient.. Reviewed on: 25th November 2024

Reply from Newbury Building Society Hi Deenesh, we appreciate the time taken to leave us a review, thank you. Response date: 28th November 2024

Helpfully advice

Was offered a better deal and the pros and cons were explained. It was great to talk to someone who new what they were talking about Reviewed on: 22nd November 2024

Reply from Newbury Building Society Hi William - thank you for taking the time to leave us a review, we really do appreciate it. Response date: 27th November 2024

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