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Newbury Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.78 (1357 reviews)

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4.80

Based on 1,357 reviews, last reviewed 13th Feb 2026

107% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

85%

11%

Latest highest rating:

5

Delighted First Time Buyer! So grateful to Newbury Building Society for making what I thought was going to be a daunting experience, efficient and easy. Customer service and comm... Read more Reviewed on: 13th February 2026

Latest lowest rating:

1

Newbury Building Society Unhelpful We have had a mortgage with Newbury for years and have never missed a payment so when it came to renewing the mortgage for another 2 years they became... Read more Reviewed on: 4th January 2026

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About this product

Newbury Building Society have been in the mortgage industry for over 165 years.

Appointments with qualified mortgage advisers can be over the phone, videocall or in branch. Newbury Building Society can help with mortgages in a wide range of circumstances including first time buying, retirement, self employed and buy to let.

Newbury Building Society reviews help you find out what it’s really like to be a customer. If you’ve used Newbury Building Society before, you can also leave a review and share your experience.

Newbury Building Society Mortgages reviews (1357)

Review of the Newbury Building Society, Mortgages:

Top notch

Very helpful and good communication. Reviewed on: 14th May 2021

Reply from Newbury Building Society Hi Andrew, thank you for taking time to provide feedback, we appreciate it. Response date: 17th May 2021

Kaylie Tingle - Mortgage Advisor

Met over the telephone with Kaylie Tingle who ran through everything with us asking lots of security questions and questions relevant to our mortgage needs. She gave clear advice and guidance and explained how the Building Society could help us and continue working with us when our current product expired. Professional service. Felt reassured after the call. Reviewed on: 21st November 2024

Reply from Newbury Building Society Hi Melanie, thank you for taking the time to leave us a review, we really do appreciate it. We will be sure to share your comments with Kayleigh, who will be so pleased to hear them. Response date: 27th November 2024

Excellent remortgage appointment with Luke Pummell

I had a remortgage appointment. Beforehand I was a little confused as to what the change would do and if it would impact negatively but I was reassured brilliantly by Luke Pummell. He was very clear, concise and make it clear in my head what my remortgage rate would be and the what the changes would mean for me. He gave excellent and informative advice and put me at ease. He was also very friendly and we had a good chat about the rugby happening that same day. He emailed me all the information and I am very satisfied with the service. Excellent all round! Reviewed on: 19th November 2024

Reply from Newbury Building Society Hi Daniel, thank you for taking the time to leave us a review, we really do appreciate it. We will be sure to share your comments with Luke, who will be so pleased to hear them. Response date: 27th November 2024

Arranging for a new mortgage

Application via our agent and then the arrival of the new mortgage went reasonably well and smoothly, and did not take long. Reviewed on: 18th November 2024

Reply from Newbury Building Society Hi Nigel, thank you for taking the time to leave us a review, we really do appreciate it. Response date: 27th November 2024

We remortgaged with you and all was done easily and...

We remortgaged with you and all was done easily and quickly Reviewed on: 14th November 2024

Reply from Newbury Building Society Thank you for taking time to leave feedback - we do appreciate it. Response date: 18th November 2024

Applying for a mortgage in later life.

Helpful, informative and supportive. Initial telephone contact and telephone appointment to apply for mortgage clear, concise with a choice of options. Office staff at Wokingham helpful with forwarding paperwork. Altogether a painless process. Reviewed on: 12th November 2024

Reply from Newbury Building Society That's lovely to hear, we will share your feedback with the branch team. Thank you for taking time to leave feedback - we do appreciate it. Response date: 18th November 2024

Very helpful staff.

Very helpful staff. Great communication. Able to speak to people easily. Assisted throughout the process. Provided us with a product that works for us. Reviewed on: 8th November 2024

Reply from Newbury Building Society Hi Karen, we appreciate the time taken to leave us a review, thank you. Response date: 11th November 2024

Professional/Efficient/Retired friendly

Whilst it has taken many interactions and a long time, Newbury staff have all been very efficient and professional and NBS are one if the few lenders willing to lend to retired people Reviewed on: 8th November 2024

Reply from Newbury Building Society Hi Richard, thank you for taking the time to leave us a review, we really do appreciate it. Response date: 11th November 2024

Newbury Building Society offered a mortgage product...

Newbury Building Society offered a mortgage product that met my particular needs at a competitive rate. All communications I received were clear and all actions were carried out as expected. Reviewed on: 1st November 2024

Reply from Newbury Building Society Hi - we appreciate the time taken to leave us a review, thank you. Response date: 1st November 2024

Great experience can’t fault the team!

Great experience can’t fault the team! Reviewed on: 1st November 2024

Reply from Newbury Building Society Hi Rawanne, thank you for taking the time to leave us a review, we really do appreciate it. Response date: 1st November 2024

Porting our Mortgage to new property.

We ported our mortgage to our new property as part of the purchase. The whole process was handled really well from the assessment through to the actual implementation. Reviewed on: 27th October 2024

Reply from Newbury Building Society Thank you for taking the time to leave feedback - we do appreciate it. Response date: 29th October 2024

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