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Newbury Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.78 (1341 reviews)

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4.80

Based on 1,341 reviews, last reviewed 2nd Jan 2026

10% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

85%

11%

Latest highest rating:

5

I found Newbury BS easy to deal with and professional. I found Newbury BS easy to deal with and professional. During the period of the mortgage we had no problems at all. Reviewed on: 2nd January 2026

Latest lowest rating:

1

*AVOID* Undervalued new build / cost £12k to leave them Newbury provided a self-build product and during the build and undervalued the build and refused to provide next tranche of cash so I had to take a pe... Read more Reviewed on: 24th October 2025

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About this product

Newbury Building Society have been in the mortgage industry for over 165 years.

Appointments with qualified mortgage advisers can be over the phone, videocall or in branch. Newbury Building Society can help with mortgages in a wide range of circumstances including first time buying, retirement, self employed and buy to let.

Newbury Building Society reviews help you find out what it’s really like to be a customer. If you’ve used Newbury Building Society before, you can also leave a review and share your experience.

Newbury Building Society Mortgages reviews (1341)

Review of the Newbury Building Society, Mortgages:

We were difficult!

We were difficult customers in the eyes of a bank, so it was refreshing to find a company who were willing to listen and treat our case on an individual basis. We had returned to the UK having lived in Europe for 24 years and were nearing pension. They approved our mortgage and were are very happy. Reviewed on: 6th December 2024

Reply from Newbury Building Society Hi Julie, thank you for taking the time to leave us a review, we really do appreciate it. Response date: 9th December 2024

Mortgage

Excellent service all round good experience Reviewed on: 28th November 2025

Reply from Newbury Building Society Hi Nigel, thank you for your kind words. We're glad you had a positive experience with us. Response date: 28th November 2025

Good communication and guidance throughout the process.

Good communication and guidance throughout the process. Reviewed on: 28th November 2025

Reply from Newbury Building Society Good afternoon Simon, we really appreciate you taking the time to leave such a positive review. Thank you. Response date: 28th November 2025

Once again, Newbury use common sense when providing...

Once again, Newbury use common sense when providing solutions to older clients, enabling them to use equity in their homes to help their families achieve their goals. Every member of staff from BDMs, whose knowledge and experience ensures all aspects of the case fits before submission, to processing team who are always happy to take a call and the Underwriters who you can speak to, makes the journey easy. People dealing with people gives the client a good result. Reviewed on: 25th November 2025

Reply from Newbury Building Society Hi Marie, thank you so much for taking the time to leave a review. We really appreciate your kind words. Response date: 27th November 2025

We have used Newbury Building Society for many years

I have used Newbury building society for many years. I took out my mortgage with them because at the time it was a really good deal at 0.2% above base rate, guaranteed for the duration. Never regretted it and it was paid off recently. Apart from this my wife and I have several investments each with the Newbury and have always found them very helpful with a good range of savings accounts. Reviewed on: 21st November 2025

Reply from Newbury Building Society Thank you so much for your kind words! We really appreciate you taking the time to leave a review. Response date: 24th November 2025

Superfast professional responses!

Superfast professional responses! Reviewed on: 16th November 2025

Reply from Newbury Building Society Thank you for your feedback! We appreciate it. Response date: 17th November 2025

Our financial adviser recommended Newbury building s...

Our financial adviser recommended Newbury building society as the best one to suit our requirements. Response was excellent and prompt. Reviewed on: 15th November 2025

Reply from Newbury Building Society Thank you for taking time to leave feedback - we appreciate. Response date: 17th November 2025

First class old fashioned customer service.

First class old fashioned customer service. Call the number get through to reception ask for the department you need and a human answers the phone, usually very quickly. Their mortgage advisors are amazing giving honest realistic advice and everything is done quickly. I can honestly say not only are they the best lender I have ever dealt with but they are the best company out of any I have dealt with for many years. I would 100% recommend them. Their mortgage products are also very competitive so its a win/win for customers! Reviewed on: 7th November 2025

Reply from Newbury Building Society Thank you so much for your kind words Adey and for taking the time to leave feedback - we really do appreciate it and we will be sure to share your comments here, the team will be so pleased to read them. Response date: 10th November 2025

The whole process was straightforward.

The whole process was straightforward. Staff were easily accessible and were knowledgeable and friendly. Reviewed on: 7th November 2025

Reply from Newbury Building Society Hi John, thank you so much for your kind words. We really appreciate them! Response date: 10th November 2025

Overpayment

They were easy to get hold of & explained everything I needed Reviewed on: 5th November 2025

Reply from Newbury Building Society Hi Janice, thank you for taking the time to leave us your feedback, we really do appreciate it. Response date: 7th November 2025

Mortgage Product Transfer

Clare was very thorough and made the process easy to understand. I felt pleased with all of the options offered and the questions given to help me make the right choice for myself. I liked that she also emailed me some information on product transfers before our phone call so I could do some research in preparation. Reviewed on: 28th October 2025

Reply from Newbury Building Society Hi Chloe - thank you so much for taking the time to give us your feedback, we really do appreciate it. We're delighted to hear that you had such fantastic service from Clare - we will pass your comments on to her. Response date: 29th October 2025

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