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Newbury Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.8 (1363 reviews)

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4.80

Based on 1,363 reviews, last reviewed 2nd Mar 2026

53% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

86%

10%

Latest highest rating:

5

A great Mortgage Lender to have. A great Mortgage Lender to have supporting your lifestyle. We have had our Mortgage with Newbury Building Society for many years now. Having recently ... Read more Reviewed on: 2nd March 2026

Latest lowest rating:

1

Newbury Building Society Unhelpful We have had a mortgage with Newbury for years and have never missed a payment so when it came to renewing the mortgage for another 2 years they became... Read more Reviewed on: 4th January 2026

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About this product

Newbury Building Society have been in the mortgage industry for over 165 years.

Appointments with qualified mortgage advisers can be over the phone, videocall or in branch. Newbury Building Society can help with mortgages in a wide range of circumstances including first time buying, retirement, self employed and buy to let.

Newbury Building Society reviews help you find out what it’s really like to be a customer. If you’ve used Newbury Building Society before, you can also leave a review and share your experience.

Newbury Building Society Mortgages reviews (1363)

Review of the Newbury Building Society, Mortgages:

Luke Pummell

I dealt with Luke Pummell and he was excellent. Rapid responses. Clear information. Actually felt like he cared about the process and getting it right. Transmittal were clear. Requirements from me for information likewise. Mistakes were ironed out quickly. Reviewed on: 20th August 2024

Reply from Newbury Building Society Hi Philip, thank you so much for taking time to leave feedback, we really appreciate it. We will share your words with Luke, who will be so pleased to read them. Response date: 21st August 2024

Very kindly staff and helpful, good rate for my remo...

Very kindly staff and helpful, good rate for my remortgage Reviewed on: 3rd February 2024

Reply from Newbury Building Society Thank you for taking time to leave feedback, we appreciate it. Response date: 5th February 2024

Impressive, knowledgeable and pragmatic.

We initially had a negative experience with one particular advisor who I found dismissive and unhelpful. However, after raising this I was really impressed with the speed with how my concerns were dealt. I spoke to two employees who were both pragmatic and empathic and dealt very quickly and efficiently with our query. After our new offer was issued, we had a few queries and even had to extend our offer a couple of times. The lady we dealt with was brilliant, answered emails quickly was knowledgable and prompt. There were other employees who assisted in the processing were also exceptionally helpful. Even the receptionists are helpful in directing questions. I’m really pleased we stayed with Newbury and fixed our mortgage for another few years. Reviewed on: 2nd February 2024

Reply from Newbury Building Society Thank you Emily for taking time to provide feedback, it's really helpful for us and we are happy to hear that your experience was positive in the end. We will share your comments with the customer service team so they can review. Response date: 5th February 2024

Very helpful , was able to answer my questions and p...

Very helpful , was able to answer my questions and put me at ease Reviewed on: 2nd February 2024

Reply from Newbury Building Society Thank you for taking time to leave feedback, we appreicate it. Response date: 5th February 2024

Newbury Building Society Branch Review

An app to access my mortgage account would be useful. Reviewed on: 31st January 2024

Reply from Newbury Building Society Hi - thank you for taking the time to leave us your feedback, we really do appreciate it and will be taking this onboard. Response date: 12th February 2024

Fantastic service

I am in the process of remortgaging for the first time, so I was a apprehensive and nervous and wasn't sure what I was doing. My appointment was with Kayleigh Tingle, who is a lovely woman, very knowledgeable and extremely helpful. All the available mortgage deals to me were explained clearly in terms I could I understand, which put me at easy and able to make the right decision. Thank you Reviewed on: 31st January 2024

Reply from Newbury Building Society Thank you for taking the time to leave feedback, we appreciate it and will share your comments with Kayleigh, who will be so pleased to read them. Response date: 1st February 2024

Consistently professional and knowledgeable

I have found working with Newbury on my mortgage both efficient and professional, they answer questions quickly and handle issues without delay. Their after sales team is equally responsive and I feel I am with a company I can trust. Thank you to Sujata Rana and Niesa Faizal for answering my queries in a timely and informative manner. Reviewed on: 31st January 2024

Reply from Newbury Building Society Thank you for taking the time to leave feedback Helen, we appreciate it and will share your comments with Sujata and Niesa, who will be so pleased to read them. Response date: 1st February 2024

Good comms but needs online mortgage accounting!

Good comms but needs online mortgage accounting! Reviewed on: 30th January 2024

Reply from Newbury Building Society Thank you for taking the time to leave feedback Nicky, we working presently on an online facility to check mortgages, so will let you know when that's ready! Response date: 1st February 2024

Always helpful and informative

Rose is a great advisor, she's dealt with our case for years. Reviewed on: 26th January 2024

Reply from Newbury Building Society Thank you for taking the time to leave feedback - we appreciate it and we will be sure to share your comments with Rose, who will be so pleased to read them. Response date: 26th January 2024

Efficient, clear & timely - very professional and he...

Efficient, clear & timely - very professional and helpful Reviewed on: 26th January 2024

Reply from Newbury Building Society Thank you for taking the time to leave feedback - we appreciate it Response date: 26th January 2024

Excellent customer service

Excellent customer serv. Did everything I needed to without fuss. Reviewed on: 26th January 2024

Reply from Newbury Building Society Thank you for taking the time to leave feedback, Ian. We appreciate it. Response date: 26th January 2024

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