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Newbury Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.78 (1339 reviews)

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4.79

Based on 1,339 reviews, last reviewed 30th Dec 2025

No new 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

85%

11%

Latest highest rating:

5

A great service The people I spoke to about my mortgage at Newbury Building Society were helpful and very polite. They followed up my queries quickly and made me feel... Read more Reviewed on: 30th December 2025

Latest lowest rating:

1

*AVOID* Undervalued new build / cost £12k to leave them Newbury provided a self-build product and during the build and undervalued the build and refused to provide next tranche of cash so I had to take a pe... Read more Reviewed on: 24th October 2025

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About this product

Newbury Building Society have been in the mortgage industry for over 165 years.

Appointments with qualified mortgage advisers can be over the phone, videocall or in branch. Newbury Building Society can help with mortgages in a wide range of circumstances including first time buying, retirement, self employed and buy to let.

Newbury Building Society reviews help you find out what it’s really like to be a customer. If you’ve used Newbury Building Society before, you can also leave a review and share your experience.

Newbury Building Society Mortgages reviews (1339)

Review of the Newbury Building Society, Mortgages:

Friendly, helpful and knowledgable

Staff are friendly and helpful whenever i go there. Good knowledge of their products. Reviewed on: 25th September 2024

Reply from Newbury Building Society Thank you for taking the time to leave feedback - we do appreciate it. Response date: 1st October 2024

Good rates, excellent communication, prompt response...

Good rates, excellent communication, prompt responses and service Reviewed on: 17th October 2025

Reply from Newbury Building Society Good morning Michael, thank you so much for your feedback! We really appreciate it! Response date: 20th October 2025

A smooth process and helpful advisors.

Angela was very helpful and friendly, explained everything really well and helped me get the product I needed that worked for. Reviewed on: 2nd October 2025

Reply from Newbury Building Society Hi Laura, thank you so much for your review. We have passed your kind words on to Angela who was delighted to hear them. Response date: 3rd October 2025

In branch service review

I am always completely impressed with their professionalism and customer service. Reviewed on: 30th September 2025

Reply from Newbury Building Society We’re thrilled to hear this and grateful you took the time to share your experience. Response date: 3rd October 2025

Excellent in every respect:, very professional and w...

Excellent in every respect:, very professional and whenever I phoned, clear answers given readily to any question I had. Easy to make down payments and to close the account on its anniversary. Reviewed on: 19th September 2025

Reply from Newbury Building Society Hi Andrew, thank you so much for your feedback! We really appreciate your kind words. Response date: 25th September 2025

Very helpful throughout the process of sorting out m...

Very helpful throughout the process of sorting out my mortgage Reviewed on: 16th September 2025

Reply from Newbury Building Society Thanks for the kind words! We’re really glad we could help make the mortgage process smooth and straightforward for you. Response date: 17th September 2025

Very impressive service.

I received a very impressive service when my existing mortgage product was transferred to a new product. The switch was dealt with professionally and efficiently and I was very happy with the new products to choose from. Reviewed on: 12th September 2025

Reply from Newbury Building Society Hi Alan, thank you so much for your kind words! We really appreciate you taking the time to leave a review. Response date: 12th September 2025

In branch service review

Very efficient and obliging, helpful staff. Reviewed on: 29th August 2025

Reply from Newbury Building Society Thank you for your feedback - we appreciate it Response date: 1st September 2025

Very efficient and professional.

My application was dealt with swiftly and professionally. Reviewed on: 22nd August 2025

Reply from Newbury Building Society Hi William, thank you very much for submitting your review. We really appreciate your kind words. Response date: 26th August 2025

Transferring a mortgage from another provider could...

Transferring a mortgage from another provider could not have been easier. The service was efficient and courteous and timely. The new rate is fantastic. . Reviewed on: 19th August 2025

Reply from Newbury Building Society Thank you Mark for taking the time to leave feedback - we do appreciate it. Response date: 20th August 2025

Easy process to switch deals.

Easy process to switch deals when my previous one ended. Impressed that NBS initiated the contact. Competitive rate for an interest only mortgage. Reviewed on: 18th August 2025

Reply from Newbury Building Society Thank you for taking time to provide feedback - we really do appreciate it! Response date: 19th August 2025

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Newbury Building Society: Mortgages reviews

No new 5 star reviews

100% increase in 1 star reviews

Latest highest rating:

5

Latest lowest rating:

1

About this product

Newbury Building Society Mortgages reviews (1339)

Friendly, helpful and knowledgable

Good rates, excellent communication, prompt response...

A smooth process and helpful advisors.

In branch service review

Excellent in every respect:, very professional and w...

Very helpful throughout the process of sorting out m...

Very impressive service.

In branch service review

Very efficient and professional.

Transferring a mortgage from another provider could...

Easy process to switch deals.

Do you have a different Newbury Building Society product?

Want to see more from Newbury Building Society?

Savings

Join Smart Money People

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