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Newbury Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.8 (1363 reviews)

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4.80

Based on 1,363 reviews, last reviewed 2nd Mar 2026

53% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

86%

10%

Latest highest rating:

5

A great Mortgage Lender to have. A great Mortgage Lender to have supporting your lifestyle. We have had our Mortgage with Newbury Building Society for many years now. Having recently ... Read more Reviewed on: 2nd March 2026

Latest lowest rating:

1

Newbury Building Society Unhelpful We have had a mortgage with Newbury for years and have never missed a payment so when it came to renewing the mortgage for another 2 years they became... Read more Reviewed on: 4th January 2026

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About this product

Newbury Building Society have been in the mortgage industry for over 165 years.

Appointments with qualified mortgage advisers can be over the phone, videocall or in branch. Newbury Building Society can help with mortgages in a wide range of circumstances including first time buying, retirement, self employed and buy to let.

Newbury Building Society reviews help you find out what it’s really like to be a customer. If you’ve used Newbury Building Society before, you can also leave a review and share your experience.

Newbury Building Society Mortgages reviews (1363)

Review of the Newbury Building Society, Mortgages:

Luke Pummell

I dealt with Luke Pummell and he was excellent. Rapid responses. Clear information. Actually felt like he cared about the process and getting it right. Transmittal were clear. Requirements from me for information likewise. Mistakes were ironed out quickly. Reviewed on: 20th August 2024

Reply from Newbury Building Society Hi Philip, thank you so much for taking time to leave feedback, we really appreciate it. We will share your words with Luke, who will be so pleased to read them. Response date: 21st August 2024

Accessible and responsive advisors

I have been impressed with the timely responsiveness of all aspects of this remortgaging journey. In stark contrast to my previous mortgage provider. Newbury staff have been courteous and helpful-I’ve never felt like I’m asking or expecting too muchz Reviewed on: 5th May 2023

Reply from Newbury Building Society Hi - thank you for taking the time to leave us feedback, we really do appreciate it. Response date: 5th May 2023

Excellent Customer Service

Thank you Newbury! It was easy to book a telephone appointment and the mortgage advisor called on time. She was very friendly and personable and explained everything to me in a way that I could understand. Documents were received promptly and query I had was dealt with in a friendly efficient manner. ..... and the mortgage rates are good too! Top notch service! Reviewed on: 28th April 2023

Reply from Newbury Building Society Hi - we really do appreciate the time taken to leave us a review, thank you. Response date: 28th April 2023

New mortgage deal

We arranged a new 3 year deal for our mortgage further to increase in interest rates. Reviewed on: 28th April 2023

Reply from Newbury Building Society Hi - thank you for taking the time to leave us a review, we really do appreciate it. Response date: 28th April 2023

Re-mortgage

No fuss. Had better contact/communication with the Newbury BS than I did with the Mortgage Broker. Reviewed on: 28th April 2023

Reply from Newbury Building Society Hi - thank you for taking the time to leave us a review, we really do appreciate it. Response date: 28th April 2023

Product Transfer Buy to let Mortgage

Easily moved over to a new term policy Reviewed on: 28th April 2023

Reply from Newbury Building Society Hi - we appreciate the time taken to leave us a review, thank you. Response date: 28th April 2023

Happy Customer

We've been really happy with the mortgage product and service we've received from Newbury Building Society over the years. It's really easy to speak to real people and get the information needed first time of asking. I can't think of a single issue we've had over the term of our mortgage and our customer experience has been fantastic. Reviewed on: 23rd April 2023

Reply from Newbury Building Society Hi - thank you for taking the time to leave us a review, we really do appreciate it. Response date: 24th April 2023

Great products, wonderful staff

I only needed a small mortgage and for a short period of time, nonetheless, I was treated as a special and treasured customer. The offers were very competitive and locally the Newbury Building Society has a very solid reputation. My mortgage broker was clear they are an honest and reputable company to do business with. I was thrilled with the personal customer service, I was not just a number. The staff were thoughtful, friendly, personable and efficient. Reviewed on: 22nd April 2023

Reply from Newbury Building Society Hi - thank you for taking the time to leave us a review, we really do appreciate it. Response date: 24th April 2023

Remortgage

Great service from the underwriting team to process our application quickly and efficiently. Reviewed on: 21st April 2023

Reply from Newbury Building Society Hi - thank you for taking the time to leave us a review, we really do appreciate it. Response date: 24th April 2023

Re-Mortgage to Newbury from Lloyds Bank

At the end of my mortgage term with Lloyds, they refused to extend the term to 2027. This left me with a choice between clearing the outstanding loan, taking every bit of cash and leaving nothing in reserve, re-mortgaging or selling another property or finding a new lender. My broker thankfully found Newbury and I now have a product that is superior to Lloyds in every way. Reviewed on: 21st April 2023

Reply from Newbury Building Society Hi - we really appreciate the time taken to leave us a review, thank you. Response date: 24th April 2023

Very Helpful

When the cost of repairs and renovations exceeded our estimates, Newbury were there to help. Reviewed on: 21st April 2023

Reply from Newbury Building Society Hi - thank you for taking the time to leave us a review, we really do appreciate it. Response date: 24th April 2023

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Newbury Building Society: Mortgages reviews

53% increase in 5 star reviews

No new 1 star reviews

Latest highest rating:

5

Latest lowest rating:

1

About this product

Newbury Building Society Mortgages reviews (1363)

Luke Pummell

Accessible and responsive advisors

Excellent Customer Service

New mortgage deal

Re-mortgage

Product Transfer Buy to let Mortgage

Happy Customer

Great products, wonderful staff

Remortgage

Re-Mortgage to Newbury from Lloyds Bank

Very Helpful

Do you have a different Newbury Building Society product?

Want to see more from Newbury Building Society?

Savings

Join Smart Money People

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