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Newbury Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.77 (1343 reviews)

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4.79

Based on 1,343 reviews, last reviewed 6th Jan 2026

21% increase in 5 star reviews

in the past 90 days

200% increase in 1 star reviews

in the past 90 days

85%

11%

Latest highest rating:

5

helpful and informative Our advisor was helpful and informative and ensured we understood our options. Reviewed on: 6th January 2026

Latest lowest rating:

1

Newbury Building Society Unhelpful We have had a mortgage with Newbury for years and have never missed a payment so when it came to renewing the mortgage for another 2 years they became... Read more Reviewed on: 4th January 2026

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About this product

Newbury Building Society have been in the mortgage industry for over 165 years.

Appointments with qualified mortgage advisers can be over the phone, videocall or in branch. Newbury Building Society can help with mortgages in a wide range of circumstances including first time buying, retirement, self employed and buy to let.

Newbury Building Society reviews help you find out what it’s really like to be a customer. If you’ve used Newbury Building Society before, you can also leave a review and share your experience.

Newbury Building Society Mortgages reviews (1343)

Review of the Newbury Building Society, Mortgages:

Excellent service

The redemption of my mortgage was dealt with in a thoroughly professional way by a knowledgeable member of the team Reviewed on: 17th November 2023

Reply from Newbury Building Society Hi - thank you for taking the time to leave us a review, we really do appreciate it. Response date: 17th November 2023

Exceptional Service from NBS

All advise and help given to us was thoroughly explained and any questions answered in a very prompt and professional manner . An all round first class service , which has resulted in us receiving a perfect mortgage offer for us going forward in the next 3 years . Reviewed on: 13th June 2025

Reply from Newbury Building Society Hi Stephen, thank you for your lovely feedback! We're so glad to hear you had a great experience. It means a lot to us and motivates our team to keep delivering excellent service. Response date: 16th June 2025

Excellent support tailored to my Mortgage needs

I initially had my mortgage with NBS and was so impressed with their service that I returned to them for my next one. Each time, I received excellent, personalized support tailored to my needs. Mortgage team consistently delivered outstanding service, making the whole process smooth and stress-free. Reviewed on: 13th June 2025

Reply from Newbury Building Society Hi Siva, we really appreciate you taking the time to share your feedback! It’s always great to hear that our efforts are making a difference. Thank you for your support! Response date: 13th June 2025

Absolutely superb.

Absolutely superb. My experience was faultless throughout. The staff were professional, personable and extremely helpful. Reviewed on: 31st May 2025

Reply from Newbury Building Society Hi Malcolm, thank you for leaving us your feedback, we really do appreciate it. Response date: 2nd June 2025

Mortgage lenders with a quality service

We have had mortgages with Newbury for many years now. They were recommended by our financial advisor as we were in an unusual situation, with a property rented out for a period and one of us working abroad. We have been delighted with the quality of the service: helpful advice from staff who are competent and friendly. Face to face meetings over videoconference, with follow-up emails and letters in a timely manner. Probably not the cheapest on the market, but we believe you get what you pay for, and Newbury have never disappointed us. Reviewed on: 30th May 2025

Reply from Newbury Building Society Hi Catrin, thank you for taking the time to leave us your feedback, we really do appreciate it. Response date: 2nd June 2025

flexible approach to unusual cores

flexible approach to unusual cores Reviewed on: 19th May 2025

Reply from Newbury Building Society Thank you for taking time to provide feedback, we really do appreciate it. Response date: 20th May 2025

Very easy and friendly experience.

Very easy and friendly experience. Hassle free and fast. Reviewed on: 18th May 2025

Reply from Newbury Building Society Thank you for taking time to provide feedback Saff, we do appreciate it. Response date: 19th May 2025

Cash Flow

We wanted more cash flow but our money is tied up in the house. So we asked to borrow a certain amount. Everything, was settled within a few weeks. The mortgage advisor and the mortgage underwriter were excellent. Reviewed on: 16th May 2025

Reply from Newbury Building Society Thank you for taking time to provide feedback Chickhen, we do appreciate it. Response date: 19th May 2025

I have used the Newbury BS for many years.

I have used the Newbury BS for many years. They are a lender that has a common sense approach coupled with the ability to access the underwriter. Both of these help the client, to a smooth outcome. To talk to a person also builds relationships and cements a good working partnership. Reviewed on: 16th May 2025

Reply from Newbury Building Society Hi Jennifer, we really appreciate you taking the time to leave us a review. Thank you for your feedback. Response date: 16th May 2025

Very helpful and efficient advice.

Very helpful and efficient advice. Ran through options for moving to a fixed term. Reviewed on: 16th May 2025

Reply from Newbury Building Society Hi Simon, thank you for the feedback. We really appreciate you taking the time to leave us a review. Response date: 16th May 2025

A customer for 15 years

I’ve moved house three times and continued to use the Newbury Building Society. The super helpful and friendly team have always been very efficient, easy to get hold of and you feel like a person and not a number. The mortgage products are good value for money and the always pass on even small rate reductions. Reviewed on: 9th May 2025

Reply from Newbury Building Society Hi Lesley, thank you for taking the time to leave us a review, we really do appreciate it. Response date: 9th May 2025

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