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Newbury Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.77 (1346 reviews)

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4.79

Based on 1,346 reviews, last reviewed 17th Jan 2026

33% increase in 5 star reviews

in the past 90 days

200% increase in 1 star reviews

in the past 90 days

85%

11%

Latest highest rating:

5

Interest only and fixed rate mortgage. Great product that suited are very specific needs. Arranged without any problems and very quickly. Excellent rates. Really good customer service. Reviewed on: 17th January 2026

Latest lowest rating:

1

Newbury Building Society Unhelpful We have had a mortgage with Newbury for years and have never missed a payment so when it came to renewing the mortgage for another 2 years they became... Read more Reviewed on: 4th January 2026

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About this product

Newbury Building Society have been in the mortgage industry for over 165 years.

Appointments with qualified mortgage advisers can be over the phone, videocall or in branch. Newbury Building Society can help with mortgages in a wide range of circumstances including first time buying, retirement, self employed and buy to let.

Newbury Building Society reviews help you find out what it’s really like to be a customer. If you’ve used Newbury Building Society before, you can also leave a review and share your experience.

Newbury Building Society Mortgages reviews (1346)

Review of the Newbury Building Society, Mortgages:

Luke Pummell

I dealt with Luke Pummell and he was excellent. Rapid responses. Clear information. Actually felt like he cared about the process and getting it right. Transmittal were clear. Requirements from me for information likewise. Mistakes were ironed out quickly. Reviewed on: 20th August 2024

Reply from Newbury Building Society Hi Philip, thank you so much for taking time to leave feedback, we really appreciate it. We will share your words with Luke, who will be so pleased to read them. Response date: 21st August 2024

My broker recommended the Newbury Building Society.

I was recommended to consider a Newbury Building Society mortgage by my broker. They had a very competitive mortgage offer which matched the type of deal that best suited my criteria. All of the paperwork was turned around promptly, as was their communication with me and my broker. This mortgage could not have been easier to complete. Reviewed on: 11th April 2025

Reply from Newbury Building Society Good morning Michael, thank you very much for submitting your feedback! We’re glad that you had a positive experience with us. Response date: 11th April 2025

Excellent

Hassle free process from start to finish Reviewed on: 25th March 2025

Reply from Newbury Building Society Hi Graham, thank you for taking the time to leave us a review, we really do appreciate it. Response date: 26th March 2025

A very swift and professional service

A very swift and professional service to change to a new product was our current deal was ending. The telephone consultation was efficient and clear; all done in 30 mins and the revised offer arrived by email within 10 minutes. Reviewed on: 24th March 2025

Reply from Newbury Building Society Hi Charles, thank you for taking the time to leave us a review, we really do appreciate it. Response date: 26th March 2025

Remortgage For Seniors

All the staff were are exceptionally helpful and friendly with a speedy response. Newbury appear to offer the best rates especially to senior citizens All the staff were are exceptionally helpful. A Unique Experience -Flexibility - Rates - Term Reviewed on: 23rd March 2025

Reply from Newbury Building Society Hi Barrie, thank you for taking the time to leave us a review, we really do appreciate it. Response date: 24th March 2025

Everyone my partner and i liaised with at NBS were p...

Everyone my partner and i liaised with at NBS were professional, friendly and prompt. I would highly recommend to anyone seeking a mortgage. Thank you for helping us obtain our home!! Reviewed on: 15th March 2025

Reply from Newbury Building Society Thank you very much for taking the time to leave us a review, we're glad you and your partner had a positive experience with us. Response date: 20th March 2025

Easy mortgage change

Very helpful staff and easy to understand their processes. Changing my mortgage was very straightforward. Possibly not the most competitive rates, but suited our situation. Reviewed on: 14th March 2025

Reply from Newbury Building Society Thank you very much for taking the time to leave us a review, we're glad you had a positive experience with us. Response date: 14th March 2025

Newbury Building Society excellent customer service.

Angela Bradshaw, the mortgage representative, Explained the process in a clear and concise manner. She was friendly yet professional. The information she provided helped us make an informed decision regarding our refinance. I would recommend them for there excellent customer service and their products. Reviewed on: 7th March 2025

Reply from Newbury Building Society Thank you for taking the time to leave us a review, we really do appreciate it. We will be sure to share your comments with Angela, who will be so pleased to hear them. Response date: 12th March 2025

Excellent service and facility

Both on setting up the mortgage - and then on its ceasing I was able to speak with people at the Society, all of whom were very helpful in guiding me through the procedures etc. Reviewed on: 7th March 2025

Reply from Newbury Building Society Hi Nicholas, we appreciate you taking the time to leave us a review, we're glad you had a positive experience with us. Response date: 12th March 2025

Very good service, all the staff very helpful

Very good service, all the staff very helpful Reviewed on: 1st March 2025

Reply from Newbury Building Society Hi Elizabeth, thank you very much for taking the time to leave us a review, we're glad you had a positive experience with us. Response date: 4th March 2025

Happy mortgage broker

I have used Newbury for my clients on several occasions they have always been excellent Reviewed on: 21st February 2025

Reply from Newbury Building Society Hi Damien, thank you for taking the time to leave us a review, we really do appreciate it. Response date: 25th February 2025

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