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Newbury Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.78 (1357 reviews)

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4.80

Based on 1,357 reviews, last reviewed 13th Feb 2026

81% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

85%

11%

Latest highest rating:

5

Delighted First Time Buyer! So grateful to Newbury Building Society for making what I thought was going to be a daunting experience, efficient and easy. Customer service and comm... Read more Reviewed on: 13th February 2026

Latest lowest rating:

1

Newbury Building Society Unhelpful We have had a mortgage with Newbury for years and have never missed a payment so when it came to renewing the mortgage for another 2 years they became... Read more Reviewed on: 4th January 2026

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About this product

Newbury Building Society have been in the mortgage industry for over 165 years.

Appointments with qualified mortgage advisers can be over the phone, videocall or in branch. Newbury Building Society can help with mortgages in a wide range of circumstances including first time buying, retirement, self employed and buy to let.

Newbury Building Society reviews help you find out what it’s really like to be a customer. If you’ve used Newbury Building Society before, you can also leave a review and share your experience.

Newbury Building Society Mortgages reviews (1357)

Review of the Newbury Building Society, Mortgages:

How well did 'The Newbury' do?

How well did you do...? Just fantastically well, that's all!! It's been like doing business with a good friend who's on-side. Karen has gone way, way over what we'd expect a good level of service to be. Unfailingly professional, pleasant and courteous and their entire team has shown flexibility and understanding throughout. Thank you so much. Richard and Nicola Reviewed on: 11th May 2021

Reply from Newbury Building Society Hi Richard, thank you for taking the time to provide feedback - we will be sure to share your comments with Karen, who will be so pleased to hear them. Thank you - we appreciate it. Response date: 12th May 2021

Cash Flow

We wanted more cash flow but our money is tied up in the house. So we asked to borrow a certain amount. Everything, was settled within a few weeks. The mortgage advisor and the mortgage underwriter were excellent. Reviewed on: 16th May 2025

Reply from Newbury Building Society Thank you for taking time to provide feedback Chickhen, we do appreciate it. Response date: 19th May 2025

I have used the Newbury BS for many years.

I have used the Newbury BS for many years. They are a lender that has a common sense approach coupled with the ability to access the underwriter. Both of these help the client, to a smooth outcome. To talk to a person also builds relationships and cements a good working partnership. Reviewed on: 16th May 2025

Reply from Newbury Building Society Hi Jennifer, we really appreciate you taking the time to leave us a review. Thank you for your feedback. Response date: 16th May 2025

Very helpful and efficient advice.

Very helpful and efficient advice. Ran through options for moving to a fixed term. Reviewed on: 16th May 2025

Reply from Newbury Building Society Hi Simon, thank you for the feedback. We really appreciate you taking the time to leave us a review. Response date: 16th May 2025

A customer for 15 years

I’ve moved house three times and continued to use the Newbury Building Society. The super helpful and friendly team have always been very efficient, easy to get hold of and you feel like a person and not a number. The mortgage products are good value for money and the always pass on even small rate reductions. Reviewed on: 9th May 2025

Reply from Newbury Building Society Hi Lesley, thank you for taking the time to leave us a review, we really do appreciate it. Response date: 9th May 2025

A customer for 15 years

I’ve moved house three times and continued to use the New bury Building Society. The super helpful and friendly team have always been very efficient, easy to get hold of and you feel like a person and not a number. Reviewed on: 9th May 2025

Reply from Newbury Building Society Hi Lesley, thank you for taking the time to leave us a review, we really do appreciate it. Response date: 9th May 2025

Easy to follow, no issues, prompt service.

Easy to follow, no issues, prompt service. Everything was outstanding Reviewed on: 30th April 2025

Reply from Newbury Building Society Thank you for taking the time to leave us a review, we're really glad you had a positive experience with us. Response date: 30th April 2025

Very easy to work with and quick responses to questions

Very easy to work with and quick responses to questions Reviewed on: 28th April 2025

Reply from Newbury Building Society Hi Glynn, thank you for taking the time to leave us a review, we're really glad you had a positive experience with us. Response date: 29th April 2025

Been great , cant rate them enough

Been great , cant rate them enough Reviewed on: 28th April 2025

Reply from Newbury Building Society Hi David, we appreciate you taking the time to leave us a review, we're glad you had a positive experience with us. Response date: 29th April 2025

No formal receipt when I redeemed my mortgage.

Having paid a large amount of money by bank transfer from my Bank Branch, to redeem my mortgage I received no receipt or email to confirm that the money had actually been received, or had reached my account. After a week or more I rang to be told yes it had been received but did not receive anything in writing for a further 2 weeks. Quite worrying as I had paid a lot of money and then had no confirmation officially. Otherwise my experience whilst I had a mortgage with the NBS was excellent. Reviewed on: 25th April 2025

Reply from Newbury Building Society Hello Mike - we are sorry that you did not receive confirmation that we had received your funds to close your account, as you should have received a text on the date of receipt. We will review our process to ensure that this happens for other customers. Thank you for taking the time to provide feedback and highlighting to us that this was missed. Response date: 28th April 2025

Thank you, Eve

Eve McDowell was very personable and professional throughout, very helpful and made me feel listened to Reviewed on: 23rd April 2025

Reply from Newbury Building Society Hi - thank you for taking the time to leave us a review, we really do appreciate it. We will be sure to share your comments with Eve, who will be so pleased to hear them. Response date: 25th April 2025

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Newbury Building Society: Mortgages reviews

81% increase in 5 star reviews

No new 1 star reviews

Latest highest rating:

5

Latest lowest rating:

1

About this product

Newbury Building Society Mortgages reviews (1357)

How well did 'The Newbury' do?

Cash Flow

I have used the Newbury BS for many years.

Very helpful and efficient advice.

A customer for 15 years

A customer for 15 years

Easy to follow, no issues, prompt service.

Very easy to work with and quick responses to questions

Been great , cant rate them enough

No formal receipt when I redeemed my mortgage.

Thank you, Eve

Do you have a different Newbury Building Society product?

Want to see more from Newbury Building Society?

Savings

Join Smart Money People

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