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Newbury Building Society: Savings reviews

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4.86
Based on 7,210 reviews, last reviewed 7th Feb 2025
4% decrease in 5 star reviews
in the past 90 days
100% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
91%
See only 4 star reviews
8%
See only 3 star reviews
1%
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0%
See only 1 star reviews
0%

Latest highest rating:

5

We just popped in for advice, were seen within minut... We just popped in for advice, were seen within minutes and taken into an office we explained what we wanted and came out 45 minutes later with an acco... Read more Reviewed on: 7th February 2025
Linda M Hardy's avatar
Linda M Hardy

Latest lowest rating:

1

In branch service review Very unfriendly to disabled people. All the seating is too local and I hurt myself. Reviewed on: 31st December 2024
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About this product

Newbury Building Society savings reviews can help you to find out more about life at Newbury Building Society. How easy is it to contact Newbury Building Society? And how friendly are they? Our Newbury Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

Newbury Building Society Savings reviews (7210)

Review of the Newbury Building Society, Savings:

Newbury Building Society are time wasters

1
I recently applied online to open a new saver account. I opened the account without any problems and I deposited funds. A few days later I received a phone call from a representative of Newbury Building Society informing me that my account will be closed because I live outside of their area of operation. When I mentioned that there was nothing in the account information or the application suggesting that I was not eligible to open the saving account, the response that I got from the representative of the society was that the rule about living in the operation area was stated in some obscure document that was available on their website. Allowing customers to open and fund saving accounts online and then deciding to close these accounts for reasons not mentioned in the account documentation is not a way to do business. It shows that Newbury Building Society is not a serious financial institution. The market is very competitive and my time is far to precious to have to deal with time wasters such as Newbury Building Society. Reviewed on: 26th April 2021
Konstantinos's avatar
Konstantinos
Reply from Newbury Building Society Hello Konstantinos, we are sorry to hear this. The terms and conditions (the document you mention) include full details of regional restriction information which outlines the post codes. To open the account we advise that these should be read and then you must then tick to agree that you have read them to complete the account opening process. We will certainly review how we can make it clearer that the terms and conditions include vital information and should be read on the site as a result of your feedback, so thank you for taking the time to provide it. If you would like someone to contact you to discuss this please do contact us at enquiries @ newbury.co.uk. Response date: 26th April 2021
Newbury Building Society Logo
Newbury Building Society

In branch service review

5
When we arrived and said we wanted to open savings account the lady on counter was not very welcoming and said we needed an appointment. Reviewed on: 31st January 2025

In branch service review

5
Later opening in the afternoon is my only request. Reviewed on: 31st January 2025

In branch service review

5
Very friendly staff in the Hungerford branch. Reviewed on: 31st January 2025

In branch service review

5
Alice and Aimee were most helpful with my savings request. Reviewed on: 31st January 2025

In branch service review

5
Friendly, courteous staff, always helpful. Reviewed on: 31st January 2025

In branch service review

5
Very good service, very pleasant staff, helpful. Reviewed on: 31st January 2025

In branch service review

5
Very clear and easy account set-up. Reviewed on: 31st January 2025

In branch service review

5
Helen was very welcoming and explained everything clearly so I understood. Really great advisor. Good interest rates. Reviewed on: 31st January 2025

In branch service review

5
Very helpful and efficient service today with a POA issue from Helen. Reviewed on: 31st January 2025

In branch service review

5
Staff exceptionally helpful with activating LPA for parent. Reviewed on: 31st January 2025

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