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Newbury Building Society: Savings reviews

View other Newbury Building Society products
4.86
Based on 7,217 reviews, last reviewed 21st Feb 2025
3% decrease in 5 star reviews
in the past 90 days
100% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
91%
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8%
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Latest highest rating:

5

Went in three times before making a decision,staff a... Went in three times before making a decision,staff always friendly and informative.Listerned to what I wanted unlike the service I have been getting a... Read more Reviewed on: 21st February 2025
Suki S's avatar
Suki S

Latest lowest rating:

1

In branch service review Very unfriendly to disabled people. All the seating is too local and I hurt myself. Reviewed on: 31st December 2024
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About this product

Newbury Building Society savings reviews can help you to find out more about life at Newbury Building Society. How easy is it to contact Newbury Building Society? And how friendly are they? Our Newbury Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

Newbury Building Society Savings reviews (7217)

Review of the Newbury Building Society, Savings:

Newbury Building Society are time wasters

1
I recently applied online to open a new saver account. I opened the account without any problems and I deposited funds. A few days later I received a phone call from a representative of Newbury Building Society informing me that my account will be closed because I live outside of their area of operation. When I mentioned that there was nothing in the account information or the application suggesting that I was not eligible to open the saving account, the response that I got from the representative of the society was that the rule about living in the operation area was stated in some obscure document that was available on their website. Allowing customers to open and fund saving accounts online and then deciding to close these accounts for reasons not mentioned in the account documentation is not a way to do business. It shows that Newbury Building Society is not a serious financial institution. The market is very competitive and my time is far to precious to have to deal with time wasters such as Newbury Building Society. Reviewed on: 26th April 2021
Konstantinos's avatar
Konstantinos
Reply from Newbury Building Society Hello Konstantinos, we are sorry to hear this. The terms and conditions (the document you mention) include full details of regional restriction information which outlines the post codes. To open the account we advise that these should be read and then you must then tick to agree that you have read them to complete the account opening process. We will certainly review how we can make it clearer that the terms and conditions include vital information and should be read on the site as a result of your feedback, so thank you for taking the time to provide it. If you would like someone to contact you to discuss this please do contact us at enquiries @ newbury.co.uk. Response date: 26th April 2021
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Newbury Building Society

In branch service review

5
Everything was very pleasant as usual and I actually came in for a transaction. Reviewed on: 31st December 2024

In branch service review

5
Always friendly and knowledgeable. Reviewed on: 31st December 2024

In branch service review

4
Vess was professional and understood our savings requirements. However the process of requiring ID because of ome potential link to a political figure made the experience unpleasant. Big plus is a branch in Didcot makes the Newbury more attractive than competitors without a branch in Didcot. Reviewed on: 31st December 2024

In branch service review

5
I like that there is a local branch and the staff are always very helpful. Reviewed on: 31st December 2024

In branch service review

5
Many thanks Helen for your excellent customer service. This is to transfer my exisiting notice cash ISA to the senior monthly ISA. Reviewed on: 31st December 2024

In branch service review

5
Easy to update accounts, staff always pleasant and friendly, go above with help. One thing I woud suggest is making it easier to transfer money from account to another bank or building society. Reviewed on: 31st December 2024

In branch service review

5
Had a savings review, with the information provided I was able to make an informed improvement to my portfolio. Reviewed on: 31st December 2024

In branch service review

5
I recently opened a savings account at the Didcot branch - the staff were very friendly and helpful by taking time to answer any queries I have. Reviewed on: 31st December 2024

In branch service review

5
Everything perfect and very happy with the service. Reviewed on: 31st December 2024

In branch service review

5
Friendly, helpful staff who always make it a pleasure to come into branch. Reviewed on: 31st December 2024

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