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Newbury Building Society: Savings reviews

Name: Savings
Rating: 4.88 (8682 reviews)

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4.88

Based on 8,682 reviews, last reviewed 21st Mar 2026

65% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

92%

Latest highest rating:

5

So pleased to have been introduced to Newbury B/S by... So pleased to have been introduced to Newbury B/S by a friend, customer care is exceptional, Reviewed on: 21st March 2026

Latest lowest rating:

2

Confusing and awkward online service I expected a fairly low-tech experience, and I thought I would be comfortable with that. However, the reality of applying for a savings account online... Read more Reviewed on: 17th March 2026

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About this product

Newbury Building Society savings reviews can help you to find out more about life at Newbury Building Society. How easy is it to contact Newbury Building Society? And how friendly are they? Our Newbury Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

Newbury Building Society Savings reviews (8682)

Review of the Newbury Building Society, Savings:

Really friendly, helpful staff and also easy to add funds by internet as well.

I met staff of Newbury Building Society at Abingdon Air Show and liked the sound of the account which I subsequently opened in branch. The service I received in branch was very good and the whole process was very smooth. Since then I have used internet access which again is very user-friendly (I'm not computer-savvy, so need simple systems!). Reviewed on: 4th January 2018

Reply from Newbury Building Society Thank you for taking the time to leave feedback - we appreicate it Response date: 16th November 2023

In branch service review

I am confined to the house so needed my EMC account updated. The staff I spoke to were very helpful. Reviewed on: 11th June 2024

Service with Clarity and Care .

Bridget clearly explained the different options and we discussed what would be best. Reviewed on: 11th June 2024

Reply from Newbury Building Society Thank you for taking the time to leave feedback - we do appreciate it and will share your comments with Bridget who will be pleased to hear them. Response date: 12th June 2024

An Overall Excellent Experience

An overall excellent experience, initially on the telephone, and then in person, with Justine (at the Wokingham branch) who was extremely helpful, pleasant and informative. Very pleased with my new Fixed Rate Bonds (4.85% and 4.30% respectively) and the fact that I have a passbook, and can visit a branch. The only negative aspect was that I was unable to view an emailed message, despite the system providing me with numerous one-time passcodes - which is one of the reasons why I dislike online banking. Reviewed on: 10th June 2024

Reply from Newbury Building Society Thank you for taking the time to provide feedback - we will share with the team and Justine and they will be so pleased to read your comments. Please let us know if we can help with viewing emails going forward. Response date: 11th June 2024

In branch service review

I felt very at ease, what I like is that all the staff are friendly and all excellent at their job. They give you the time and don't rush you. Reviewed on: 9th June 2024

1st class service at NBS Didcot

As always in NBS Didcot, I was met with a cheerful smile and excellent customer service. I had everything I needed explained to me thoroughly and clearly. This is a building society that combines modern products with old-school values and professionalism. Reviewed on: 7th June 2024

Reply from Newbury Building Society Thank you for taking the time to leave feedback - we appreciate it and will be sure to share your comments with our colleagues in the Didcot branch who will be so pleased to read them. Response date: 10th June 2024

Good member/customer service

Meeting took place on time and staff were very friendly and helpful. Reviewed on: 7th June 2024

Reply from Newbury Building Society Thank you for taking the time to leave feedback - we appreciate it. Response date: 10th June 2024

In branch service review

Several pieces of business completed. Nice atmosphere in the office. Friendly banter. Reviewed on: 7th June 2024

I opened a 2nd account from my existing Newbury login.

I opened a 2nd account from my existing Newbury login. I received no confirmation of that. That was on Saturday and only on Wednesday did I get a response from a secure message I asked on Monday requesting some feedback. Reviewed on: 5th June 2024

Reply from Newbury Building Society Hi - thank you for taking the time to provide feedback. Sorry to hear about this delay in hearing back - we will look into this with Customer Service to identify the delay. Thanks gain for letting us know. Response date: 10th June 2024

New mortgage

I have taken a new mortgagee with Newbury. The product and service has been very good. Reviewed on: 1st June 2024

Reply from Newbury Building Society Hi Richard Thank you for taking the time to leave feedback - we appreciate it. Response date: 3rd June 2024

In branch service review

I liked that staff explained several options about savings with me which gave me something to think about before committing myself. All members of staff are helpful. Reviewed on: 1st June 2024

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Newbury Building Society: Savings reviews

65% decrease in 5 star reviews

No new 1 star reviews

Latest highest rating:

5

Latest lowest rating:

2

About this product

Newbury Building Society Savings reviews (8682)

Really friendly, helpful staff and also easy to add funds by internet as well.

In branch service review

Service with Clarity and Care .

An Overall Excellent Experience

In branch service review

1st class service at NBS Didcot

Good member/customer service

In branch service review

I opened a 2nd account from my existing Newbury login.

New mortgage

In branch service review

Do you have a different Newbury Building Society product?

Want to see more from Newbury Building Society?

Mortgages

Join Smart Money People

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