Write a review

Go to business site

Newbury Building Society: Savings reviews

Name: Savings
Rating: 4.89 (8809 reviews)

View other Newbury Building Society products

4.89

Based on 8,674 reviews, last reviewed 27th Feb 2026

65% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

92%

Latest highest rating:

5

New member but everyone has been so helpful. New member but everyone has been so helpful. Love the face to face experience and I get a real passbook Reviewed on: 26th February 2026

Latest lowest rating:

1

In branch service review Very good, pleasant, very helpful staff and easy transactions. Reviewed on: 31st July 2025

Verified source

Visit provider site Read all reviews See your review

About this product

Newbury Building Society savings reviews can help you to find out more about life at Newbury Building Society. How easy is it to contact Newbury Building Society? And how friendly are they? Our Newbury Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

Newbury Building Society Savings reviews (8674)

Review of the Newbury Building Society, Savings:

Newbury Building Society are time wasters

I recently applied online to open a new saver account. I opened the account without any problems and I deposited funds. A few days later I received a phone call from a representative of Newbury Building Society informing me that my account will be closed because I live outside of their area of operation. When I mentioned that there was nothing in the account information or the application suggesting that I was not eligible to open the saving account, the response that I got from the representative of the society was that the rule about living in the operation area was stated in some obscure document that was available on their website. Allowing customers to open and fund saving accounts online and then deciding to close these accounts for reasons not mentioned in the account documentation is not a way to do business. It shows that Newbury Building Society is not a serious financial institution. The market is very competitive and my time is far to precious to have to deal with time wasters such as Newbury Building Society. Reviewed on: 26th April 2021

Reply from Newbury Building Society Hello Konstantinos, we are sorry to hear this. The terms and conditions (the document you mention) include full details of regional restriction information which outlines the post codes. To open the account we advise that these should be read and then you must then tick to agree that you have read them to complete the account opening process. We will certainly review how we can make it clearer that the terms and conditions include vital information and should be read on the site as a result of your feedback, so thank you for taking the time to provide it. If you would like someone to contact you to discuss this please do contact us at enquiries @ newbury.co.uk. Response date: 26th April 2021

In branch service review

Friendly advice and warm welcome. Reviewed on: 28th November 2025

Reply from Newbury Building Society We’re so happy to hear you’re pleased with our service. Thank you for being a valued customer. Response date: 2nd December 2025

In branch service review

Ease of access - branch is on the high street. Reviewed on: 28th November 2025

Reply from Newbury Building Society We’re delighted you had such a positive experience. Thank you for sharing it with us. Response date: 2nd December 2025

New Savings Account

Spoke to very helpful lady who answered all my queries on opening a new savings account. Very thorough and polite. Whole process from start to finish on opening an account was seamless. Reviewed on: 25th November 2025

Reply from Newbury Building Society Hi Stephen, thank you so much for your kinds words. We really appreciate you taking the time to leave a review. Response date: 27th November 2025

In branch service review

Excellent service, no issues at all. Reviewed on: 24th November 2025

Reply from Newbury Building Society Your feedback brightened our day. We’re glad we could meet your expectations. Response date: 2nd December 2025

In branch service review

Ease of contact. Friendly, efficient service. Reviewed on: 24th November 2025

Reply from Newbury Building Society Thank you for your lovely review. We’re committed to providing excellent service and your comments show we’re on the right track. Response date: 2nd December 2025

Excellent personal service from an experienced count...

Excellent personal service from an experienced counter assistant Reviewed on: 21st November 2025

Reply from Newbury Building Society Hi Ian, we really appreciate your feedback. Thank you for your kind words! Response date: 21st November 2025

Excellent experience.

Excellent experience. Lovely welcoming knowledgeable staff. Reviewed on: 18th November 2025

Reply from Newbury Building Society Hi Christina, thank you so much for your feedback. We really appreciate your kind words! Response date: 21st November 2025

Very helpfull and knew what they where talking about

Very helpfull and knew what they where talking about Reviewed on: 18th November 2025

Reply from Newbury Building Society Hi Emily - thank you for taking the time to leave us a review, we really do appreciate it. Response date: 18th November 2025

It was very easy to set up a new account

It was very easy to set up a new account and with not so much checking as I had expected. They were very helpful. It gave me what I wanted, an easy access account where I have a choice of how I manage it. Reviewed on: 7th November 2025

Reply from Newbury Building Society Hi Ian, thank you so much for leaving a review. We really appreciate your kind words! Response date: 10th November 2025

New account

I was able to open account online and all details were easy to follow. So I know my money is now safely held. Reviewed on: 31st October 2025

Reply from Newbury Building Society Good morning Mary - thank you for taking the time to leave us your feedback - we do appreciate it. We're glad to hear the account opening process was easy! Response date: 31st October 2025

Alternative products

Fixed term savings account
from Zopa 4.92 from 1790 reviews
Regular Savings
from Virgin Money 4.05 from 59 reviews
Savings
from Kent Reliance 2.29 from 43 reviews

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub

Newbury Building Society: Savings reviews

65% decrease in 5 star reviews

No new 1 star reviews

Latest highest rating:

5

Latest lowest rating:

1

About this product

Newbury Building Society Savings reviews (8674)

Newbury Building Society are time wasters

In branch service review

In branch service review

New Savings Account

In branch service review

In branch service review

Excellent personal service from an experienced count...

Excellent experience.

Very helpfull and knew what they where talking about

It was very easy to set up a new account

New account

Join Smart Money People

News, guides and insight from our team

UK money news stories - 24 July 2024

Your Money, Your Voice: Have your say

Our latest research - customers see little impact of FCA's Consumer Duty one year on

Consumer credit awards winners 2024