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Newbury Building Society: Savings reviews

View other Newbury Building Society products
4.89
Based on 8,635 reviews, last reviewed 6th Jan 2026
13% decrease in 5 star reviews
in the past 90 days
100% decrease in 1 star reviews
in the past 90 days
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92%
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Latest highest rating:

5

Newbury - a real mutual Building Society for savers. The customer assistants are helpful, friendly, knowledgeable and polite. The whole process of setting up a savings account was easy and reassuring. It... Read more Reviewed on: 6th January 2026
Paul K's avatar
Paul K

Latest lowest rating:

1

In branch service review Very good, pleasant, very helpful staff and easy transactions. Reviewed on: 31st July 2025
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About this product

Newbury Building Society savings reviews can help you to find out more about life at Newbury Building Society. How easy is it to contact Newbury Building Society? And how friendly are they? Our Newbury Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

Newbury Building Society Savings reviews (8635)

Review of the Newbury Building Society, Savings:

Good savings interest rate but they don't make it easy ...

2
I have used many online banks but I can honestly say signing up and depositing money with the Newbury has been the most painful ever. Rather than having one sign up option they have multiple so I ended up creating my account on third attempt. Then I deposited money and had most returned as they had limits which I hadn't seen. Good rate but don't expect a simple application .. practice meditation and calmness in advance ... It will really help. Reviewed on: 19th October 2019
Derek Hart's avatar
Derek Hart
Reply from Newbury Building Society Hi Derek, thank you for taking the time to leave feedback. We are sorry that you have found the online system painful, we are open to suggestions on how we can improve the experience and we are implementing updates regularly. If we can make the accounts limits more visible in the process for example? we will review this point. Response date: 21st October 2019
Newbury Building Society Logo
Newbury Building Society

In branch service review

5
Perfect location for us to interact with 5 days a week (and Saturday). Felt comfortable and trusting. Reviewed on: 31st December 2025

In branch service review

5
Absolutely the best bank/BS to deal with. Helpful, friendly, efficient at all times both in branch and online. All of the staff are brilliant. Reviewed on: 31st December 2025

In branch service review

5
Was seen straight away for an appointment and felt very looked after. Reviewed on: 31st December 2025

In branch service review

5
Very knowledgeable regarding ISAs. Reviewed on: 31st December 2025

In branch service review

5
The time they took to explain to a new customer like me was helpful. Reviewed on: 31st December 2025

In branch service review

5
I feel comfortable here and always receive great help. Reviewed on: 31st December 2025

In branch service review

5
Helen was very helpful when I came in to close my late father's account. Reviewed on: 31st December 2025

In branch service review

5
We like that it is easy to come into branch where the staff are extremely helpful and knowledgeable. Reviewed on: 31st December 2025

In branch service review

5
I like that you still have people instead of having to go online. Can't be bothered to answer phone. Reviewed on: 31st December 2025

In branch service review

5
Always very helpful and understanding. Reviewed on: 31st December 2025

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