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Newbury Building Society: Savings reviews

Name: Savings
Rating: 4.88 (8685 reviews)

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4.88

Based on 8,685 reviews, last reviewed 8th Apr 2026

86% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

92%

Latest highest rating:

5

A Masterclass in dealing with demanding customers We needed help to set up three new ISA accounts and and Tasha (1100, 8th April, Basingstoke). The whole process took nearly an hour and involved a lo... Read more Reviewed on: 8th April 2026

Latest lowest rating:

2

Confusing and awkward online service I expected a fairly low-tech experience, and I thought I would be comfortable with that. However, the reality of applying for a savings account online... Read more Reviewed on: 17th March 2026

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About this product

Newbury Building Society savings reviews can help you to find out more about life at Newbury Building Society. How easy is it to contact Newbury Building Society? And how friendly are they? Our Newbury Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

Newbury Building Society Savings reviews (8685)

Review of the Newbury Building Society, Savings:

Really friendly, helpful staff and also easy to add funds by internet as well.

I met staff of Newbury Building Society at Abingdon Air Show and liked the sound of the account which I subsequently opened in branch. The service I received in branch was very good and the whole process was very smooth. Since then I have used internet access which again is very user-friendly (I'm not computer-savvy, so need simple systems!). Reviewed on: 4th January 2018

Reply from Newbury Building Society Thank you for taking the time to leave feedback - we appreicate it Response date: 16th November 2023

Good service

Despite there being busy staff those present were willing and able to help with opening a new account. Reviewed on: 21st July 2023

Reply from Newbury Building Society Hi - we appreciate the time taken to leave us a review, thank you. Response date: 21st July 2023

Opening an account online

It was a very simple process. Far preferable to going into a branch. Reviewed on: 21st July 2023

Reply from Newbury Building Society Hi - thank you for taking the time to leave us a review, we really do appreciate it. Response date: 21st July 2023

Good customer service

I opened a new savings account with my wife, it was very easy to do and the lady explained everything to us, she was friendly but professional and we came away feeling happy with the service we was provided. A lovely building society Reviewed on: 21st July 2023

Reply from Newbury Building Society Thank you for your kind words and for taking the time to leave feedback - we appreicate it. Response date: 21st July 2023

First class customer service, friendly, efficient and professional.

From walking in off the street to having my account transferred to 2 improved accounts of my choice, all completed within an hour - fantastic! The staff at the Newbury branch were very accommodating providing a friendly, efficient and professional customer focused service. Hazel Parker was outstanding, a credit to NBS! Reviewed on: 21st July 2023

Reply from Newbury Building Society Thank you for your kind words and for taking the time to leave feedback - we appreicate it. We will be sure to share your comments with Hazel, who will be so pleased to hear them. Response date: 21st July 2023

Not the best for interest on savings but lovely people to deal with

The title above says it all! Been a customer for nearly 50 years now! The only reason we really cannot recommend you to family or friends is that you only serve the Reading/Wokingham area and everyone we know lives much further away. Reviewed on: 21st July 2023

Reply from Newbury Building Society Thank you for your kind words and for taking the time to leave feedback - we do appreciate it. Response date: 21st July 2023

Opening another acvount

Courtney' was really most helpful to me arranging my new account Sorted everything out for me very pleasant young lady Reviewed on: 21st July 2023

Reply from Newbury Building Society Thank you for your kind words and for taking the time to leave feedback - we do appreciate it. We will be sure to share your comments with Courtney, who will be so pleased to hear them. Response date: 21st July 2023

Chloe and her colleagues were extremely helpful

I popped in to ask about changing my savings account to one with a better rate of interest without having an appointment. Although I had yo come back in 30 mins Chloe was able to sort out my new account in very little time and my trip to Abingdon was a success. She was very friendly and professional as were the rest of the team. Reviewed on: 21st July 2023

Reply from Newbury Building Society Thank you for your kind words and for taking the time to leave feedback - we do appreciate it. We will be sure to share your comments with Chloe, who will be so pleased to hear them. Response date: 21st July 2023

Friendly service when starting new account

Although the procedure for setting up a new account seems a little protracted, it is done in a very friendly way, with nothing left to chance. Reviewed on: 20th July 2023

Reply from Newbury Building Society Thank you for taking the time to leave feedback - we appreicate it. Response date: 20th July 2023

Savings review

Very good experience, pleasant staff member, easy to understand, efficient. Reviewed on: 19th July 2023

Reply from Newbury Building Society Thank you for taking the time to leave feedback, we appreicate it. Response date: 20th July 2023

Savings account opening

I went to my local branch to open a new savings account. The staff member who assisted me was very helpful, providing a lot of information about the account that I was interested in and answered my queries. Reviewed on: 19th July 2023

Reply from Newbury Building Society Thank you for taking the time to leave feedback - we appreicate it. Response date: 20th July 2023

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