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Newbury Building Society: Savings reviews

Name: Savings
Rating: 4.88 (8705 reviews)

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4.88

Based on 8,703 reviews, last reviewed 25th Apr 2026

88% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

92%

Latest highest rating:

5

Opening an Account We open another account. We were guide through the various options by 'B' which was a delightful experience. Paperwork completed in very competent man... Read more Reviewed on: 25th April 2026

Latest lowest rating:

2

I am trying to get online with no luck despite being... I am trying to get online with no luck despite being in touch with Newbury branch Reviewed on: 14th April 2026

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About this product

Newbury Building Society offer a range of savings accounts.

You can book a savings appointment in branch, over the phone or via video call. If you don’t need support, you can also apply for a savings account online.

Newbury Building Society savings reviews help you find out what it’s really like to be a customer. If you’ve used Newbury Building Society before, you can also leave a review and share your experience.

Newbury Building Society Savings reviews (8705)

Review of the Newbury Building Society, Savings:

Really friendly, helpful staff and also easy to add funds by internet as well.

I met staff of Newbury Building Society at Abingdon Air Show and liked the sound of the account which I subsequently opened in branch. The service I received in branch was very good and the whole process was very smooth. Since then I have used internet access which again is very user-friendly (I'm not computer-savvy, so need simple systems!). Reviewed on: 4th January 2018

Reply from Newbury Building Society Thank you for taking the time to leave feedback - we appreicate it Response date: 16th November 2023

complicated

I found it very complicated to open an account. It took two phone calls, one promising to call back, who didn't, to get information .A promised letter did not arrive and I was on the point of giving up. The account number seemed very suspicious to my bank, which necessitated another phone call .I have never found it so difficult to open an account. Reviewed on: 20th February 2023

Reply from Newbury Building Society Thank you for taking time to leave feedback Brenda - we are sorry to hear that the process has been frustrating for you and we will be taking your comments seriously and review your experience. Please do contact us so that we can review this as this is not the experience we would wish any of our customers to have. Response date: 20th February 2023

NEW CUSTOMER GOOD FRIENDLY SERVICE

NO PROBLEMS ACCOUNT OPENED STRAIT AWAY Reviewed on: 20th February 2023

Reply from Newbury Building Society Thank you for taking time to leave feedback - we appreciate it. Response date: 20th February 2023

Simple to do

Opening of my new savings account was simple on line I am sure it helped already having account with Nbs. Easy instructions to follow. Reviewed on: 19th February 2023

Reply from Newbury Building Society Thank you for taking time to leave feedback - we appreciate it. Response date: 20th February 2023

Amazing service

Paula was so helpful and patient, explaining the benefits of each account and helping me to choose the best accounts for me! I would highly recommend NBS. Reviewed on: 18th February 2023

Reply from Newbury Building Society Thank you for taking time to leave feedback - we appreciate it. We will be sure to share your comments with Paula, who will be so pleased to hear them. Response date: 20th February 2023

Great Service

All Information supplied and everything made easy Reviewed on: 18th February 2023

Reply from Newbury Building Society Thank you for taking time to leave feedback - we appreciate it. Response date: 20th February 2023

Opening new account

Friendly quick service, however can't understand why i needed an interview to oprn an EMA. Reviewed on: 17th February 2023

Reply from Newbury Building Society Thank you for taking time to leave feedback, we appreciate it. Response date: 20th February 2023

Excellent interest rate, bit complicated paying money in

Excellent interest rate but had some difficluties paying money in with the two different account numbers - sucedded on the 2nd attempt. Reviewed on: 17th February 2023

Reply from Newbury Building Society Thank you for taking time to leave feedback, we will look at the instructions to make this clearer. Response date: 20th February 2023

Long Drawn-Out Process

Having looked at "This Is Money" I was attracted by the interest rate and general description of this savings account. However it took around 2 weeks, trying to speak to a person instead of online Q & A's before I finally managed to open an account. At one point I found the money I had transferred from my bank account had been returned with no explanation! Reviewed on: 17th February 2023

Reply from Newbury Building Society Thank you for taking time to leave feedback, we apologise for the wait you experienced and we have been working hard to reduce these delays during a time of volume applications. We will look into you not having received notifications and what happened - please do contact us at marketing @newbury.co.uk as we would like to understand where we can improve. Response date: 20th February 2023

new isa account

very smooth process in basingstoke branch Reviewed on: 17th February 2023

Reply from Newbury Building Society Thank you for taking time to leave feedback - we appreciate it. Response date: 17th February 2023

A professional and most satisfactory experience.bled, covered all aspects with clear explanations .

Helpful at all stages, from booking an appointment to useful advice on parking for disabled , and covered all aspects of the financial business with professional and experienced expertise. Reviewed on: 17th February 2023

Reply from Newbury Building Society Thank you for taking time to leave feedback and your kind words - we appreciate it. Response date: 17th February 2023

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Newbury Building Society: Savings reviews

88% decrease in 5 star reviews

100% increase in 1 star reviews

Latest highest rating:

5

Latest lowest rating:

2

About this product

Newbury Building Society Savings reviews (8705)

Really friendly, helpful staff and also easy to add funds by internet as well.

complicated

NEW CUSTOMER GOOD FRIENDLY SERVICE

Simple to do

Amazing service

Great Service

Opening new account

Excellent interest rate, bit complicated paying money in

Long Drawn-Out Process

new isa account

A professional and most satisfactory experience.bled, covered all aspects with clear explanations .

Do you have a different Newbury Building Society product?

Want to see more from Newbury Building Society?

Mortgages

Join Smart Money People

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