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Newbury Building Society: Savings reviews

Name: Savings
Rating: 4.89 (8675 reviews)

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4.89

Based on 8,675 reviews, last reviewed 4th Mar 2026

65% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

92%

Latest highest rating:

5

Always there when you need them We have been saving in the Newbury Building Society for many years and have always had a very positive and friendly service and have no intention of g... Read more Reviewed on: 4th March 2026

Latest lowest rating:

1

In branch service review Very good, pleasant, very helpful staff and easy transactions. Reviewed on: 31st July 2025

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About this product

Newbury Building Society savings reviews can help you to find out more about life at Newbury Building Society. How easy is it to contact Newbury Building Society? And how friendly are they? Our Newbury Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

Newbury Building Society Savings reviews (8675)

Review of the Newbury Building Society, Savings:

Newbury Building Society are time wasters

I recently applied online to open a new saver account. I opened the account without any problems and I deposited funds. A few days later I received a phone call from a representative of Newbury Building Society informing me that my account will be closed because I live outside of their area of operation. When I mentioned that there was nothing in the account information or the application suggesting that I was not eligible to open the saving account, the response that I got from the representative of the society was that the rule about living in the operation area was stated in some obscure document that was available on their website. Allowing customers to open and fund saving accounts online and then deciding to close these accounts for reasons not mentioned in the account documentation is not a way to do business. It shows that Newbury Building Society is not a serious financial institution. The market is very competitive and my time is far to precious to have to deal with time wasters such as Newbury Building Society. Reviewed on: 26th April 2021

Reply from Newbury Building Society Hello Konstantinos, we are sorry to hear this. The terms and conditions (the document you mention) include full details of regional restriction information which outlines the post codes. To open the account we advise that these should be read and then you must then tick to agree that you have read them to complete the account opening process. We will certainly review how we can make it clearer that the terms and conditions include vital information and should be read on the site as a result of your feedback, so thank you for taking the time to provide it. If you would like someone to contact you to discuss this please do contact us at enquiries @ newbury.co.uk. Response date: 26th April 2021

In branch service review

Always very helpful and professional. Reviewed on: 29th August 2025

Reply from Newbury Building Society Thank you for your kind words! We’re so pleased to hear you find our team helpful and professional. Response date: 3rd September 2025

In branch service review

Opened account with Bryony - brilliant service. Reviewed on: 29th August 2025

Reply from Newbury Building Society Thank you for your lovely feedback! We're so pleased Bryony provided brilliant service while opening your account. We'll be sure to pass on your kind words! Response date: 3rd September 2025

In branch service review

Lovely team who are always happy and willing to help. Reviewed on: 29th August 2025

Reply from Newbury Building Society Thank you so much for your kind words! We're delighted to hear you had a great experience with Newbury Building Society. Your support means a lot to us! Response date: 3rd September 2025

The account opening is easy and smooth.

The account opening is easy and smooth. I finished everything online with no problems. The savings may not provide the best of the best interest but is very decent. Reviewed on: 29th August 2025

Reply from Newbury Building Society Thank you for your feedback Response date: 1st September 2025

Hungerford Branch

I visited your Hungerford branch a few weeks ago for a savings review. This branch always has helpful and friendly staff. I had an appointment with Bryony who was very professional and helpful and I achieved what I wanted during my appointment. A special thank you to Leah Savage who is a credit to the Newbury Building Society, is always friendly, professional and knowledgeable. Thank you Leah! Reviewed on: 22nd August 2025

Reply from Newbury Building Society Thank you so much for your brilliant review. We will be sure to share your kind words with Bryony and Leah. We really appreciate you taking the time. Response date: 22nd August 2025

BRILLIANT CUSTOMER SERVICE

I spoke with Eje today about details of opening our savings account and she sent over information immediately and I then went back for further clarification and she was explained everything very clearly and took time to ensure that I understood exactly what was required. She was brilliant. Thank you! Reviewed on: 21st August 2025

Reply from Newbury Building Society Thank you Jane for taking time to leave feedback and your kind words. We do appreciate it. We will share your comments with Ece, who will be so pleased to read them. Response date: 22nd August 2025

Savings Account Changes

Received a very helpful, friendly, and informative experience. Cancelled my Easy Access ISA and opened an Existing Member Account. It was really nice to have face to face contact instead of doing this on line. Reviewed on: 15th August 2025

Reply from Newbury Building Society Thank you for your feedback William, we appreciate it. Response date: 18th August 2025

The banks could learn from NBS

It gives genuine pleasure to interact with a real person, our recent dealings with NBS have been an object lesson in how to get customer service right. Unfailing politeness coupled with real efficiency and product knowledge in Branch staff Reviewed on: 15th August 2025

Reply from Newbury Building Society Thank you so much for your kind words and taking time to provide feedback, we really do appreciate it and will share it with the branch teams. Response date: 18th August 2025

Excellent and very helpful

very helpful explained things in an easy to understand way. excellent Reviewed on: 3rd August 2025

Reply from Newbury Building Society Hi Robert, we really appreciate you taking the time to leave us a review. Thank you very much for your kind words. Response date: 5th August 2025

Advisor was very good

Advisor was very good and explained the process step by step Reviewed on: 31st July 2025

Reply from Newbury Building Society Thank you for taking time to leave feedback - we do appreciate it. Response date: 1st August 2025

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Newbury Building Society: Savings reviews

65% decrease in 5 star reviews

No new 1 star reviews

Latest highest rating:

5

Latest lowest rating:

1

About this product

Newbury Building Society Savings reviews (8675)

Newbury Building Society are time wasters

In branch service review

In branch service review

In branch service review

The account opening is easy and smooth.

Hungerford Branch

BRILLIANT CUSTOMER SERVICE

Savings Account Changes

The banks could learn from NBS

Excellent and very helpful

Advisor was very good

Do you have a different Newbury Building Society product?

Want to see more from Newbury Building Society?

Mortgages

Join Smart Money People

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