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Newbury Building Society: Savings reviews

Name: Savings
Rating: 4.89 (8675 reviews)

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4.89

Based on 8,675 reviews, last reviewed 4th Mar 2026

65% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

92%

Latest highest rating:

5

Always there when you need them We have been saving in the Newbury Building Society for many years and have always had a very positive and friendly service and have no intention of g... Read more Reviewed on: 4th March 2026

Latest lowest rating:

1

In branch service review Very good, pleasant, very helpful staff and easy transactions. Reviewed on: 31st July 2025

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About this product

Newbury Building Society savings reviews can help you to find out more about life at Newbury Building Society. How easy is it to contact Newbury Building Society? And how friendly are they? Our Newbury Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

Newbury Building Society Savings reviews (8675)

Review of the Newbury Building Society, Savings:

Newbury Building Society are time wasters

I recently applied online to open a new saver account. I opened the account without any problems and I deposited funds. A few days later I received a phone call from a representative of Newbury Building Society informing me that my account will be closed because I live outside of their area of operation. When I mentioned that there was nothing in the account information or the application suggesting that I was not eligible to open the saving account, the response that I got from the representative of the society was that the rule about living in the operation area was stated in some obscure document that was available on their website. Allowing customers to open and fund saving accounts online and then deciding to close these accounts for reasons not mentioned in the account documentation is not a way to do business. It shows that Newbury Building Society is not a serious financial institution. The market is very competitive and my time is far to precious to have to deal with time wasters such as Newbury Building Society. Reviewed on: 26th April 2021

Reply from Newbury Building Society Hello Konstantinos, we are sorry to hear this. The terms and conditions (the document you mention) include full details of regional restriction information which outlines the post codes. To open the account we advise that these should be read and then you must then tick to agree that you have read them to complete the account opening process. We will certainly review how we can make it clearer that the terms and conditions include vital information and should be read on the site as a result of your feedback, so thank you for taking the time to provide it. If you would like someone to contact you to discuss this please do contact us at enquiries @ newbury.co.uk. Response date: 26th April 2021

In branch service review

Excellent experience, everything explained well. Reviewed on: 31st July 2025

Reply from Newbury Building Society Thank you for your lovely feedback. We're so pleased to hear everything was explained clearly and that you had an excellent experience with us. Response date: 8th August 2025

In branch service review

Very friendly staff and very helpful. Reviewed on: 31st July 2025

Reply from Newbury Building Society Thank you for your kind words. We're so pleased to hear our staff made a friendly and helpful impression — it’s what we strive for every day. Response date: 8th August 2025

In branch service review

Branch access in Newbury is great. Reviewed on: 31st July 2025

Reply from Newbury Building Society Thank you for your feedback. We're delighted to hear that you've had a great experience accessing our Newbury branch. We’re proud to offer a friendly, local service. Response date: 8th August 2025

In branch service review

Extremely helpful and clear advice about products and savings accounts. Reviewed on: 31st July 2025

Reply from Newbury Building Society Thank you for your feedback. We're so pleased to hear you received clear and helpful advice about our products and savings accounts. Supporting informed choices is important to us. Response date: 8th August 2025

In branch service review

Quick service when needing help. Reviewed on: 31st July 2025

Reply from Newbury Building Society Thank you for your feedback. We're glad to hear you received quick support when you needed it — providing prompt, personal service is always our goal Response date: 8th August 2025

In branch service review

Provided a good review of account options. Reviewed on: 31st July 2025

Reply from Newbury Building Society Thank you for your feedback. We're glad to hear you received a clear and helpful review of your account options — supporting informed decisions is important to us. Response date: 8th August 2025

In branch service review

A good and helpful Society, they can answer any of my questions. Reviewed on: 31st July 2025

Reply from Newbury Building Society Thank you for your kind words. We're really pleased to hear you find us helpful and that we’ve been able to answer your questions. Response date: 8th August 2025

In branch service review

Everyone who I spoke to was delightful and very helpful. Reviewed on: 31st July 2025

Reply from Newbury Building Society Thank you for your lovely feedback. We're so pleased to hear that everyone you spoke to was both delightful and helpful — it’s great to know our team made such a positive impression. Response date: 8th August 2025

In branch service review

I always like to do my banking with a real person. Reviewed on: 31st July 2025

Reply from Newbury Building Society Thank you for your feedback. We’re really pleased to hear you enjoy doing your banking face-to-face — we know how important that personal connection can be, and our team is always here to help. Response date: 8th August 2025

In branch service review

Great customer service, good mixture of accounts. Reviewed on: 31st July 2025

Reply from Newbury Building Society Thanks for the great feedback. We're really glad you’re happy with the customer service and found a good mix of accounts to suit your needs. That’s exactly what we aim for. Response date: 8th August 2025

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Newbury Building Society: Savings reviews

65% decrease in 5 star reviews

No new 1 star reviews

Latest highest rating:

5

Latest lowest rating:

1

About this product

Newbury Building Society Savings reviews (8675)

Newbury Building Society are time wasters

In branch service review

In branch service review

In branch service review

In branch service review

In branch service review

In branch service review

In branch service review

In branch service review

In branch service review

In branch service review

Do you have a different Newbury Building Society product?

Want to see more from Newbury Building Society?

Mortgages

Join Smart Money People

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