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Newbury Building Society: Savings reviews

Name: Savings
Rating: 4.89 (8676 reviews)

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4.89

Based on 8,676 reviews, last reviewed 5th Mar 2026

65% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

92%

Latest highest rating:

5

We were treated with respect and made welcome. We were treated with respect and made welcome. We felt we were amongst friends who did everything for us apart from us signing Reviewed on: 5th March 2026

Latest lowest rating:

1

In branch service review Very good, pleasant, very helpful staff and easy transactions. Reviewed on: 31st July 2025

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About this product

Newbury Building Society savings reviews can help you to find out more about life at Newbury Building Society. How easy is it to contact Newbury Building Society? And how friendly are they? Our Newbury Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

Newbury Building Society Savings reviews (8676)

Review of the Newbury Building Society, Savings:

Newbury Building Society are time wasters

I recently applied online to open a new saver account. I opened the account without any problems and I deposited funds. A few days later I received a phone call from a representative of Newbury Building Society informing me that my account will be closed because I live outside of their area of operation. When I mentioned that there was nothing in the account information or the application suggesting that I was not eligible to open the saving account, the response that I got from the representative of the society was that the rule about living in the operation area was stated in some obscure document that was available on their website. Allowing customers to open and fund saving accounts online and then deciding to close these accounts for reasons not mentioned in the account documentation is not a way to do business. It shows that Newbury Building Society is not a serious financial institution. The market is very competitive and my time is far to precious to have to deal with time wasters such as Newbury Building Society. Reviewed on: 26th April 2021

Reply from Newbury Building Society Hello Konstantinos, we are sorry to hear this. The terms and conditions (the document you mention) include full details of regional restriction information which outlines the post codes. To open the account we advise that these should be read and then you must then tick to agree that you have read them to complete the account opening process. We will certainly review how we can make it clearer that the terms and conditions include vital information and should be read on the site as a result of your feedback, so thank you for taking the time to provide it. If you would like someone to contact you to discuss this please do contact us at enquiries @ newbury.co.uk. Response date: 26th April 2021

In branch service review

Excellent service, done with a smile. Reviewed on: 31st July 2025

Reply from Newbury Building Society Delighted to hear that! We always aim to provide excellent service with a friendly touch. Response date: 8th August 2025

In branch service review

Excellent, personal service everytime. Reviewed on: 31st July 2025

Reply from Newbury Building Society Thanks so much! We know how important that personal touch is! Response date: 8th August 2025

In branch service review

Very helpful and also very professional. Reviewed on: 31st July 2025

Reply from Newbury Building Society Thanks for the kind words! We always aim to offer helpful and professional service. Response date: 8th August 2025

In branch service review

Excellent, service with a smile. Reviewed on: 31st July 2025

Reply from Newbury Building Society Delighted to hear that! We always aim to provide excellent service with a friendly touch. Response date: 8th August 2025

In branch service review

Branch looks lovely. Staff all friendly. Reviewed on: 31st July 2025

Reply from Newbury Building Society Thank you! We're so glad you like the branch and found the team welcoming. Response date: 8th August 2025

In branch service review

Needed help on the OneBanx and they were all very helpful. Reviewed on: 31st July 2025

Reply from Newbury Building Society Thanks for leaving a review. We're so pleased to hear our team was able to help you with OneBanx. It's great to know you found the support helpful and friendly. Response date: 8th August 2025

In branch service review

You are able to come and discuss with any member of staff at any time. Reviewed on: 31st July 2025

Reply from Newbury Building Society Thanks for leaving a review. We’re really pleased to hear you feel comfortable speaking with any member of our team at any time. That open and approachable service is exactly what we aim to provide for all our members. Response date: 8th August 2025

In branch service review

Easy to deal with and good customer service. Reviewed on: 31st July 2025

Reply from Newbury Building Society Thank you for leaving a review. We're really pleased to hear you found us easy to deal with and experienced good customer service. That’s exactly the kind of experience we aim to provide for all our members. Response date: 8th August 2025

In branch service review

All staff are friendly and willing to help, lovely team working here so easy to do anything. Reviewed on: 31st July 2025

Reply from Newbury Building Society Thanks for your kind words. We're so pleased to hear that all the staff made things easy and were happy to help. It's great to know the team created such a welcoming and supportive environment for you. Response date: 8th August 2025

In branch service review

I love going into branch to sort out my savings. Staff are brilliant, professional and very welcoming. Reviewed on: 31st July 2025

Reply from Newbury Building Society Thanks for your lovely review. We're so pleased to hear you enjoy visiting the branch to manage your savings. It's great to know the team made you feel welcome, professional, and well supported. Response date: 8th August 2025

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Newbury Building Society: Savings reviews

65% decrease in 5 star reviews

No new 1 star reviews

Latest highest rating:

5

Latest lowest rating:

1

About this product

Newbury Building Society Savings reviews (8676)

Newbury Building Society are time wasters

In branch service review

In branch service review

In branch service review

In branch service review

In branch service review

In branch service review

In branch service review

In branch service review

In branch service review

In branch service review

Do you have a different Newbury Building Society product?

Want to see more from Newbury Building Society?

Mortgages

Join Smart Money People

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