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Newbury Building Society: Savings reviews

Name: Savings
Rating: 4.89 (8676 reviews)

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4.89

Based on 8,676 reviews, last reviewed 5th Mar 2026

65% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

92%

Latest highest rating:

5

We were treated with respect and made welcome. We were treated with respect and made welcome. We felt we were amongst friends who did everything for us apart from us signing Reviewed on: 5th March 2026

Latest lowest rating:

1

In branch service review Very good, pleasant, very helpful staff and easy transactions. Reviewed on: 31st July 2025

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About this product

Newbury Building Society savings reviews can help you to find out more about life at Newbury Building Society. How easy is it to contact Newbury Building Society? And how friendly are they? Our Newbury Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

Newbury Building Society Savings reviews (8676)

Review of the Newbury Building Society, Savings:

Newbury Building Society are time wasters

I recently applied online to open a new saver account. I opened the account without any problems and I deposited funds. A few days later I received a phone call from a representative of Newbury Building Society informing me that my account will be closed because I live outside of their area of operation. When I mentioned that there was nothing in the account information or the application suggesting that I was not eligible to open the saving account, the response that I got from the representative of the society was that the rule about living in the operation area was stated in some obscure document that was available on their website. Allowing customers to open and fund saving accounts online and then deciding to close these accounts for reasons not mentioned in the account documentation is not a way to do business. It shows that Newbury Building Society is not a serious financial institution. The market is very competitive and my time is far to precious to have to deal with time wasters such as Newbury Building Society. Reviewed on: 26th April 2021

Reply from Newbury Building Society Hello Konstantinos, we are sorry to hear this. The terms and conditions (the document you mention) include full details of regional restriction information which outlines the post codes. To open the account we advise that these should be read and then you must then tick to agree that you have read them to complete the account opening process. We will certainly review how we can make it clearer that the terms and conditions include vital information and should be read on the site as a result of your feedback, so thank you for taking the time to provide it. If you would like someone to contact you to discuss this please do contact us at enquiries @ newbury.co.uk. Response date: 26th April 2021

In branch service review

I like being able to go into the branch and find everyone extremely helpful. Reviewed on: 31st July 2025

Reply from Newbury Building Society Thanks so much! It’s great to know our in-branch service continues to support you well. Response date: 8th August 2025

In branch service review

High street presence. Talk to a human. First class service. Reviewed on: 31st July 2025

Reply from Newbury Building Society Lovely to hear! We’re committed to first-class service with a personal touch. Response date: 8th August 2025

In branch service review

Always friendly, knowledgeable staff and efficient service. Reviewed on: 31st July 2025

Reply from Newbury Building Society Thanks so much! We’re proud to offer helpful service with a knowledgeable team. Response date: 8th August 2025

In branch service review

Very welcoming, polite and made it easy to open an account. Reviewed on: 31st July 2025

Reply from Newbury Building Society Thanks so much! We're glad the account opening process felt smooth and welcoming. Response date: 8th August 2025

In branch service review

Seen promptly without an appointment. Great customer service. Reviewed on: 31st July 2025

Reply from Newbury Building Society Thanks for the kind words! We're pleased our team could support you quickly and professionally. Response date: 8th August 2025

In branch service review

Isobel helped me today, she was very professional but made me feel comfortable and helped me with no appointment to tranfer an ISA. Reviewed on: 31st July 2025

Reply from Newbury Building Society Thank you for sharing your experience. It’s lovely to hear that Isobel made you feel welcome and well looked after. Response date: 8th August 2025

In branch service review

I love Newbury Building Society. Reviewed on: 31st July 2025

Reply from Newbury Building Society Thank you for your kind words! We're delighted to hear you had a positive experience with Newbury Building Society. Your support means a lot to us. Response date: 8th August 2025

In branch service review

Staff at the Hungerford branch are excellent, clear, concise - no jargon and very informative. Reviewed on: 31st July 2025

Reply from Newbury Building Society It’s wonderful to know our Hungerford branch team made a positive impression. Thank you for your kind words. Response date: 8th August 2025

In branch service review

Local branches and still use passbooks. Reviewed on: 31st July 2025

Reply from Newbury Building Society Thank you for your positive review! Our passbooks are a traditional feature we’re proud to offer, and it’s lovely to hear our branch team made your visit enjoyable. Response date: 8th August 2025

In branch service review

Leah was very informative and told me about the lcoal things happening including the kebab shop is closing. Reviewed on: 31st July 2025

Reply from Newbury Building Society Thanks for leaving a review. It’s great to know that Leah made your experience a positive one. Response date: 8th August 2025

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Newbury Building Society: Savings reviews

65% decrease in 5 star reviews

No new 1 star reviews

Latest highest rating:

5

Latest lowest rating:

1

About this product

Newbury Building Society Savings reviews (8676)

Newbury Building Society are time wasters

In branch service review

In branch service review

In branch service review

In branch service review

In branch service review

In branch service review

In branch service review

In branch service review

In branch service review

In branch service review

Do you have a different Newbury Building Society product?

Want to see more from Newbury Building Society?

Mortgages

Join Smart Money People

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