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Newbury Building Society: Savings reviews

Name: Savings
Rating: 4.89 (8676 reviews)

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4.89

Based on 8,676 reviews, last reviewed 5th Mar 2026

65% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

92%

Latest highest rating:

5

We were treated with respect and made welcome. We were treated with respect and made welcome. We felt we were amongst friends who did everything for us apart from us signing Reviewed on: 5th March 2026

Latest lowest rating:

1

In branch service review Very good, pleasant, very helpful staff and easy transactions. Reviewed on: 31st July 2025

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About this product

Newbury Building Society savings reviews can help you to find out more about life at Newbury Building Society. How easy is it to contact Newbury Building Society? And how friendly are they? Our Newbury Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

Newbury Building Society Savings reviews (8676)

Review of the Newbury Building Society, Savings:

Newbury Building Society are time wasters

I recently applied online to open a new saver account. I opened the account without any problems and I deposited funds. A few days later I received a phone call from a representative of Newbury Building Society informing me that my account will be closed because I live outside of their area of operation. When I mentioned that there was nothing in the account information or the application suggesting that I was not eligible to open the saving account, the response that I got from the representative of the society was that the rule about living in the operation area was stated in some obscure document that was available on their website. Allowing customers to open and fund saving accounts online and then deciding to close these accounts for reasons not mentioned in the account documentation is not a way to do business. It shows that Newbury Building Society is not a serious financial institution. The market is very competitive and my time is far to precious to have to deal with time wasters such as Newbury Building Society. Reviewed on: 26th April 2021

Reply from Newbury Building Society Hello Konstantinos, we are sorry to hear this. The terms and conditions (the document you mention) include full details of regional restriction information which outlines the post codes. To open the account we advise that these should be read and then you must then tick to agree that you have read them to complete the account opening process. We will certainly review how we can make it clearer that the terms and conditions include vital information and should be read on the site as a result of your feedback, so thank you for taking the time to provide it. If you would like someone to contact you to discuss this please do contact us at enquiries @ newbury.co.uk. Response date: 26th April 2021

In branch service review

Always good - new offices very nice and great air-conditioning. Reviewed on: 31st July 2025

Reply from Newbury Building Society Thank you for your kind words! Our branch teams work hard to provide a friendly and helpful service, and it’s wonderful to hear that reflected in your experience. Response date: 8th August 2025

In branch service review

All staff were professional and helpful. One mistake with my husbands name spelt wrong was all. Reviewed on: 31st July 2025

Reply from Newbury Building Society Thank you for sharing your experience, we’re glad we could help. Response date: 8th August 2025

In branch service review

Vess was extremely helpful in carrying my request. This was in despite of the Society not handling this type of transaction often. Reviewed on: 31st July 2025

Reply from Newbury Building Society Thank you for your kind words. We’ll be sure to pass your compliments on to Vess, who will be delighted to hear them. Response date: 8th August 2025

In branch service review

Vess was amazing. Couldn't have been more helpful and make everything so straightforward. Staff are all stars. Reviewed on: 31st July 2025

Reply from Newbury Building Society Thank you for sharing your experience. It’s lovely to hear that Vess made you feel welcome and well looked after. Response date: 8th August 2025

In branch service review

Good opening hours. Always friendly staff. No long queues. Reviewed on: 31st July 2025

Reply from Newbury Building Society Thank you for leaving a review. We’re so pleased you had a great experience. Response date: 8th August 2025

In branch service review

Basingstoke staff are fantastic and very knowledgeable. Reviewed on: 31st July 2025

Reply from Newbury Building Society Thank you for your feedback. It’s great to hear our Basingstoke branch team made a positive impression. Response date: 8th August 2025

In branch service review

Friendly and helpful - keep it as it is. Reviewed on: 31st July 2025

Reply from Newbury Building Society It’s wonderful to know our branch team could support you so well. We’re proud of the care and attention they bring to every member interaction. Response date: 8th August 2025

In branch service review

Very friendly and very easy explanations. Reviewed on: 31st July 2025

Reply from Newbury Building Society Thank you for your kind words! Our branch teams always aim to provide a warm and welcoming experience, and we’re so pleased to hear that came through during your visit. Response date: 8th August 2025

In branch service review

Friendly and helpful. Easy process. Reviewed on: 31st July 2025

Reply from Newbury Building Society Thanks for your feedback. We’re proud of our branch teams and their commitment to our members. Response date: 8th August 2025

In branch service review

Very good, pleasant, very helpful staff and easy transactions. Reviewed on: 31st July 2025

Reply from Newbury Building Society Thank you for your support! We’re proud to serve our members and always happy to hear when we’ve made a difference. Response date: 8th August 2025

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Newbury Building Society: Savings reviews

65% decrease in 5 star reviews

No new 1 star reviews

Latest highest rating:

5

Latest lowest rating:

1

About this product

Newbury Building Society Savings reviews (8676)

Newbury Building Society are time wasters

In branch service review

In branch service review

In branch service review

In branch service review

In branch service review

In branch service review

In branch service review

In branch service review

In branch service review

In branch service review

Do you have a different Newbury Building Society product?

Want to see more from Newbury Building Society?

Mortgages

Join Smart Money People

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