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Newbury Building Society: Savings reviews

Name: Savings
Rating: 4.89 (8676 reviews)

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4.89

Based on 8,676 reviews, last reviewed 5th Mar 2026

65% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

92%

Latest highest rating:

5

We were treated with respect and made welcome. We were treated with respect and made welcome. We felt we were amongst friends who did everything for us apart from us signing Reviewed on: 5th March 2026

Latest lowest rating:

1

In branch service review Very good, pleasant, very helpful staff and easy transactions. Reviewed on: 31st July 2025

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About this product

Newbury Building Society savings reviews can help you to find out more about life at Newbury Building Society. How easy is it to contact Newbury Building Society? And how friendly are they? Our Newbury Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

Newbury Building Society Savings reviews (8676)

Review of the Newbury Building Society, Savings:

Newbury Building Society are time wasters

I recently applied online to open a new saver account. I opened the account without any problems and I deposited funds. A few days later I received a phone call from a representative of Newbury Building Society informing me that my account will be closed because I live outside of their area of operation. When I mentioned that there was nothing in the account information or the application suggesting that I was not eligible to open the saving account, the response that I got from the representative of the society was that the rule about living in the operation area was stated in some obscure document that was available on their website. Allowing customers to open and fund saving accounts online and then deciding to close these accounts for reasons not mentioned in the account documentation is not a way to do business. It shows that Newbury Building Society is not a serious financial institution. The market is very competitive and my time is far to precious to have to deal with time wasters such as Newbury Building Society. Reviewed on: 26th April 2021

Reply from Newbury Building Society Hello Konstantinos, we are sorry to hear this. The terms and conditions (the document you mention) include full details of regional restriction information which outlines the post codes. To open the account we advise that these should be read and then you must then tick to agree that you have read them to complete the account opening process. We will certainly review how we can make it clearer that the terms and conditions include vital information and should be read on the site as a result of your feedback, so thank you for taking the time to provide it. If you would like someone to contact you to discuss this please do contact us at enquiries @ newbury.co.uk. Response date: 26th April 2021

In branch service review

Given very good advice on my recent visit. Reviewed on: 31st July 2025

Reply from Newbury Building Society We really appreciate you taking the time to share your experience. It’s great to know our service made a difference! Response date: 8th August 2025

In branch service review

Friendly, knowledgeable staff. Love having a passbook. Reviewed on: 31st July 2025

Reply from Newbury Building Society It’s great to hear you appreciate the passbook service. Our branch colleagues take pride in offering friendly, face-to-face support, and we’re so pleased that came through in your experience. Response date: 8th August 2025

In branch service review

I appreciate you friendly, helpful, knowledgeable staff. The human touch is so important. I don't want to live my banking life online. Reviewed on: 31st July 2025

Reply from Newbury Building Society Thank you for taking the time to leave such a thoughtful review. Our branch teams are passionate about helping our members, and it’s great to hear that reflected in your visit. Response date: 8th August 2025

In branch service review

What I like is talking face-to-face with a well informed and pleasant member of staff. Don't ever close, please!. Reviewed on: 31st July 2025

Reply from Newbury Building Society Thank you for your continued trust in Newbury Building Society. Our branch teams are always here to help, and we’re so pleased to have supported you again. Response date: 8th August 2025

In branch service review

Friendly and easy approach. Excellent terms. Reviewed on: 31st July 2025

Reply from Newbury Building Society Thank you for your kind words! We’re so pleased to hear you had a positive experience - it means a lot to us. Response date: 8th August 2025

In branch service review

Lovely to be able to visit and ring my local branch. Reviewed on: 31st July 2025

Reply from Newbury Building Society Thank you so much for your kind feedback! We’re delighted to hear you had a positive experience—it means a lot to our team. Response date: 8th August 2025

In branch service review

Always helpful and friendly with lovely atmosphere and I don't have to do online. Reviewed on: 31st July 2025

Reply from Newbury Building Society Thank you for your kind words and support. We’re so pleased you had a great experience with us and look forward to welcoming you again soon. Response date: 8th August 2025

In branch service review

Excellent, helpful service. Having a local branch is essential to us using this Society. Reviewed on: 31st July 2025

Reply from Newbury Building Society Thanks for your lovely review! We’re proud to support our members and it’s always rewarding to hear when we’ve done a good job Response date: 8th August 2025

In branch service review

I like being able to come into branch - the staff are so helpful. Reviewed on: 31st July 2025

In branch service review

I have four accounts and am very happy. Reviewed on: 31st July 2025

Reply from Newbury Building Society We really appreciate you taking the time to share your experience. It’s great to know our service made a difference! Response date: 8th August 2025

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Newbury Building Society: Savings reviews

65% decrease in 5 star reviews

No new 1 star reviews

Latest highest rating:

5

Latest lowest rating:

1

About this product

Newbury Building Society Savings reviews (8676)

Newbury Building Society are time wasters

In branch service review

In branch service review

In branch service review

In branch service review

In branch service review

In branch service review

In branch service review

In branch service review

In branch service review

In branch service review

Do you have a different Newbury Building Society product?

Want to see more from Newbury Building Society?

Mortgages

Join Smart Money People

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