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Newbury Building Society: Savings reviews

View other Newbury Building Society products
4.89
Based on 8,663 reviews, last reviewed 3rd Feb 2026
34% decrease in 5 star reviews
in the past 90 days
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Latest highest rating:

5

Advice for people using Power of Attorneys I act for my elderly cousin using a registered Power of Attorney. I live in Australia most of the time and Vess, a Customer Service Adviser at the Did... Read more Reviewed on: 3rd February 2026
Robert A's avatar
Robert A

Latest lowest rating:

1

In branch service review Very good, pleasant, very helpful staff and easy transactions. Reviewed on: 31st July 2025
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About this product

Newbury Building Society savings reviews can help you to find out more about life at Newbury Building Society. How easy is it to contact Newbury Building Society? And how friendly are they? Our Newbury Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

Newbury Building Society Savings reviews (8663)

Review of the Newbury Building Society, Savings:

Newbury Building Society are time wasters

1
I recently applied online to open a new saver account. I opened the account without any problems and I deposited funds. A few days later I received a phone call from a representative of Newbury Building Society informing me that my account will be closed because I live outside of their area of operation. When I mentioned that there was nothing in the account information or the application suggesting that I was not eligible to open the saving account, the response that I got from the representative of the society was that the rule about living in the operation area was stated in some obscure document that was available on their website. Allowing customers to open and fund saving accounts online and then deciding to close these accounts for reasons not mentioned in the account documentation is not a way to do business. It shows that Newbury Building Society is not a serious financial institution. The market is very competitive and my time is far to precious to have to deal with time wasters such as Newbury Building Society. Reviewed on: 26th April 2021
Konstantinos's avatar
Konstantinos
Reply from Newbury Building Society Hello Konstantinos, we are sorry to hear this. The terms and conditions (the document you mention) include full details of regional restriction information which outlines the post codes. To open the account we advise that these should be read and then you must then tick to agree that you have read them to complete the account opening process. We will certainly review how we can make it clearer that the terms and conditions include vital information and should be read on the site as a result of your feedback, so thank you for taking the time to provide it. If you would like someone to contact you to discuss this please do contact us at enquiries @ newbury.co.uk. Response date: 26th April 2021
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Newbury Building Society

In branch service review

5
Lovely to open an account in branch and not online. Reviewed on: 31st December 2025

In branch service review

5
All the staff of Wokingham are very much appreciated. Reviewed on: 31st December 2025

In branch service review

5
Love not having an online account and having to come into branch. Helps me save more. Reviewed on: 31st December 2025

In branch service review

5
It would be great if online withdrawals can be made available for club accounts. Reviewed on: 31st December 2025

In branch service review

5
I find all the staff extremely helpful to talk to. Hazel has been extremely helpful. Reviewed on: 31st December 2025

In branch service review

5
The customer service part is excellent. Reviewed on: 31st December 2025

In branch service review

5
Need wifi for customers in branch please. Reviewed on: 31st December 2025

In branch service review

5
Excellent service and great staff. Reviewed on: 31st December 2025

In branch service review

5
Amazing service from Laura. Prompted by a phone call and then visit to the Society, we updated all our accounts. Reviewed on: 31st December 2025

In branch service review

5
Straightforward-ness 'keep it simple' motto. Reviewed on: 31st December 2025

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