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Newbury Building Society: Savings reviews

Name: Savings
Rating: 4.88 (8725 reviews)

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4.88

Based on 8,723 reviews, last reviewed 12th May 2026

79% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

92%

Latest highest rating:

5

Excellent easy process. Excellent easy process. Nothing was to much bother. Really happy Reviewed on: 12th May 2026

Verified source

Latest lowest rating:

2

I am finding it very difficult to create an account... I am finding it very difficult to create an account on line. Very confusing. Reviewed on: 29th April 2026

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About this product

Newbury Building Society offer a range of savings accounts.

You can book a savings appointment in branch, over the phone or via video call. If you don’t need support, you can also apply for a savings account online.

Newbury Building Society savings reviews help you find out what it’s really like to be a customer. If you’ve used Newbury Building Society before, you can also leave a review and share your experience.

Newbury Building Society Savings reviews (8725)

Review of the Newbury Building Society, Savings:

Really friendly, helpful staff and also easy to add funds by internet as well.

I met staff of Newbury Building Society at Abingdon Air Show and liked the sound of the account which I subsequently opened in branch. The service I received in branch was very good and the whole process was very smooth. Since then I have used internet access which again is very user-friendly (I'm not computer-savvy, so need simple systems!). Reviewed on: 4th January 2018

Reply from Newbury Building Society Thank you for taking the time to leave feedback - we appreicate it Response date: 16th November 2023

Great personal customer service

I opened a new savings account on the recommendation of my husband and found the whole process incredibly easy. The staff are really lovely and I like that you can actually talk to someone on the phone either at head office or in branch, and they still have high street branches. Overall, VERY impressed! Reviewed on: 26th February 2021

Reply from Newbury Building Society Hi Holly, thank you so much for your kind words and for taking the time to leave feedback for us, we really appreciate it. Welcome to the Newbury! Response date: 1st March 2021

Requested call back for information which I received very quickly

Friendly informative staff. Happy to help and vert quick to respond to my questions Reviewed on: 26th February 2021

Reply from Newbury Building Society Hi Marc, thank you for taking the time to leave feedback - we really appreciate it. Response date: 26th February 2021

Mixed messages

Having been a member since 2006, I wanted to open a new instant access account to join my Existing Member's Account and Notice ISA. All proceeded well, new account opened and then funded within a day of opening from my nominated bank account. A week later, message arrive into my inbox informing me that as I was opening a new account, NBS were unable to verify me as initial checks had come up with nothing. Could I please send ID to allow this account to be opened? As an existing member of 15 years I find that strange particularly as I'd been transacting on my EMA less than 3 months ago. I haven't forwarded the necessary ID. Will my new account get closed? I wait and see. Reviewed on: 26th February 2021

Reply from Newbury Building Society Hi Jo, thank you for letting us know and sorry that you have been frustrated by this procedures. Unfortunately all online accounts have automatic ID checks which provide prompts for us to check for various reasons to ensure that the transactions are authentic - it is a security measure. Our Savings Manager will contact you to advise of the details - but we appreciate this can seem confusing. Response date: 26th February 2021

Outstanding customer services

Quick, simple and easy to open new account. So friendly and understanding my needs without being pushy or anything. I’m so proud of them all and now my son is wanting new account with them ..... as previous experience..... fantastic and helped me under which account is best for him. Reviewed on: 19th February 2021

Reply from Newbury Building Society Hi Sammie, this is fantastic to hear! Thank you for your kind words. We hope to also welcome your son to the Society soon. Thank you once again. Response date: 22nd February 2021

Excellent

Spoke to Hungerford Branch - very helpful - paperwork arrived the next day. Returned paperwork to branch that day. Passbook arrived two days later I have also registered for the on-line service. Thank you ! Reviewed on: 19th February 2021

Reply from Newbury Building Society Hi Duncan, thank you for sharing such kind words with us - the Hungerford team will be so glad to hear this. Thank you once again. Response date: 22nd February 2021

Friendly Local Society

Easy to set up and run. Interest rates competitive but shame there are small maximum amounts on some accounts. Also wanted to transfer in ISA from another provider but no longer allowed. Very helpful with any query. Reviewed on: 19th February 2021

Reply from Newbury Building Society Hi Phillip, thank you for sharing your feedback with us - we greatly appreciate it. Response date: 22nd February 2021

Opening new ISA

Easy to open account, although shame you cannot do it all 'on-line' without having to post forms off to them. Reviewed on: 19th February 2021

Reply from Newbury Building Society Hi Nigel, thank you for taking the time to share your feedback with us - we really appreciate it. Response date: 22nd February 2021

The best

Even through Covid, with staff infected they did their best, with regular emails advising what they could and couldn't do. Reviewed on: 17th February 2021

Quick and efficient

Considering the current restrictions service was straight forward and clear Reviewed on: 17th February 2021

Reply from Newbury Building Society Hi Peter, thank you for taking the time to leave feedback for us - we really appreciate it. Response date: 18th February 2021

Brilliant service beyond expectations

I was worried about a postal application but the process was efficiently completed faster than I expected followed by a telephone call to check the post arrived and I was content and didn’t require any further assistance. This could not have been improved. Happy to hold this new savings account. Reviewed on: 13th February 2021

Reply from Newbury Building Society Hi Tracey, Thank you for taking the time to leave feedback for us - we really appreciate it. Welcome to the Newbury Response date: 15th February 2021

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