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Newbury Building Society: Savings reviews

Name: Savings
Rating: 4.89 (8676 reviews)

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4.89

Based on 8,676 reviews, last reviewed 5th Mar 2026

65% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

92%

Latest highest rating:

5

We were treated with respect and made welcome. We were treated with respect and made welcome. We felt we were amongst friends who did everything for us apart from us signing Reviewed on: 5th March 2026

Latest lowest rating:

1

In branch service review Very good, pleasant, very helpful staff and easy transactions. Reviewed on: 31st July 2025

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About this product

Newbury Building Society savings reviews can help you to find out more about life at Newbury Building Society. How easy is it to contact Newbury Building Society? And how friendly are they? Our Newbury Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

Newbury Building Society Savings reviews (8676)

Review of the Newbury Building Society, Savings:

Newbury Building Society are time wasters

I recently applied online to open a new saver account. I opened the account without any problems and I deposited funds. A few days later I received a phone call from a representative of Newbury Building Society informing me that my account will be closed because I live outside of their area of operation. When I mentioned that there was nothing in the account information or the application suggesting that I was not eligible to open the saving account, the response that I got from the representative of the society was that the rule about living in the operation area was stated in some obscure document that was available on their website. Allowing customers to open and fund saving accounts online and then deciding to close these accounts for reasons not mentioned in the account documentation is not a way to do business. It shows that Newbury Building Society is not a serious financial institution. The market is very competitive and my time is far to precious to have to deal with time wasters such as Newbury Building Society. Reviewed on: 26th April 2021

Reply from Newbury Building Society Hello Konstantinos, we are sorry to hear this. The terms and conditions (the document you mention) include full details of regional restriction information which outlines the post codes. To open the account we advise that these should be read and then you must then tick to agree that you have read them to complete the account opening process. We will certainly review how we can make it clearer that the terms and conditions include vital information and should be read on the site as a result of your feedback, so thank you for taking the time to provide it. If you would like someone to contact you to discuss this please do contact us at enquiries @ newbury.co.uk. Response date: 26th April 2021

In branch service review

As always a great meeting from Jessica, Excellent. Reviewed on: 30th June 2025

Reply from Newbury Building Society Thank you for highlighting Jessica! They’ll be thrilled to hear your feedback. We’re lucky to have them, and even luckier to have customers like you! Response date: 8th July 2025

In branch service review

Friendly, professional service, would happily recommend. Reviewed on: 30th June 2025

Reply from Newbury Building Society Thanks for your lovely feedback! Our branch teams pride themselves on offering a warm, personal service, and it’s great to hear that came through in your visit. Response date: 8th July 2025

In branch service review

Very friendly staff, really easy to do everything. Reviewed on: 30th June 2025

Reply from Newbury Building Society We’re so glad our branch team made you feel welcome. As a mutual, we’re proud to be part of the communities we serve, and your feedback means a lot to us. Response date: 8th July 2025

In branch service review

It's like stepping back in time. Reviewed on: 30th June 2025

Reply from Newbury Building Society Thank you for your feedback. We’re always looking for ways to improve our service, and your comments help us do just that. If there’s anything more you’d like to share, we’d love to hear from you. Response date: 8th July 2025

In branch service review

Even though it was a Saturday the staff was very smiley. Reviewed on: 30th June 2025

Reply from Newbury Building Society Thank you for your kind words! Our branch teams work hard to provide a friendly and helpful service, and it’s wonderful to hear that reflected in your experience. Response date: 8th July 2025

In branch service review

Friendly, Knowledgeable and patient. Reviewed on: 30th June 2025

Reply from Newbury Building Society We're so happy to hear you had a great time with us. Thanks for sharing! Response date: 8th July 2025

In branch service review

Lauren is always efficient helpful and very polite. Reviewed on: 30th June 2025

Reply from Newbury Building Society We're so pleased to hear that Lauren was able to assist you so well. We'll be sure to pass on your lovely feedback—thank you for taking the time to share it! Response date: 8th July 2025

In branch service review

Very professional and knowledgeable. Reviewed on: 30th June 2025

Reply from Newbury Building Society Thank you for your kind words! We're delighted to hear you had a positive experience. Your support means a lot to us. Response date: 8th July 2025

In branch service review

Staff always so helpful, very kind young people always smiling. Reviewed on: 30th June 2025

Reply from Newbury Building Society Thank you for visiting us! We’re delighted to hear your experience with our branch team was a positive one. We look forward to seeing you again soon. Response date: 8th July 2025

In branch service review

Lauren was very informative in out appointment today very helpful young lady. Reviewed on: 30th June 2025

Reply from Newbury Building Society Thank you for recognising Lauren. We’re proud of the personal service our teams provide, and we’ll be sure to pass on your lovely feedback. Response date: 8th July 2025

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Newbury Building Society: Savings reviews

65% decrease in 5 star reviews

No new 1 star reviews

Latest highest rating:

5

Latest lowest rating:

1

About this product

Newbury Building Society Savings reviews (8676)

Newbury Building Society are time wasters

In branch service review

In branch service review

In branch service review

In branch service review

In branch service review

In branch service review

In branch service review

In branch service review

In branch service review

In branch service review

Do you have a different Newbury Building Society product?

Want to see more from Newbury Building Society?

Mortgages

Join Smart Money People

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