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Newbury Building Society: Savings reviews

Name: Savings
Rating: 4.89 (8677 reviews)

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4.89

Based on 8,677 reviews, last reviewed 6th Mar 2026

65% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

92%

Latest highest rating:

5

Newbury BS Basingstoke. Newbury BS Basingstoke.Lovely helpful lady, Hannah, very kind and explained everything. Reviewed on: 6th March 2026

Latest lowest rating:

1

In branch service review Very good, pleasant, very helpful staff and easy transactions. Reviewed on: 31st July 2025

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About this product

Newbury Building Society savings reviews can help you to find out more about life at Newbury Building Society. How easy is it to contact Newbury Building Society? And how friendly are they? Our Newbury Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

Newbury Building Society Savings reviews (8677)

Review of the Newbury Building Society, Savings:

Newbury Building Society are time wasters

I recently applied online to open a new saver account. I opened the account without any problems and I deposited funds. A few days later I received a phone call from a representative of Newbury Building Society informing me that my account will be closed because I live outside of their area of operation. When I mentioned that there was nothing in the account information or the application suggesting that I was not eligible to open the saving account, the response that I got from the representative of the society was that the rule about living in the operation area was stated in some obscure document that was available on their website. Allowing customers to open and fund saving accounts online and then deciding to close these accounts for reasons not mentioned in the account documentation is not a way to do business. It shows that Newbury Building Society is not a serious financial institution. The market is very competitive and my time is far to precious to have to deal with time wasters such as Newbury Building Society. Reviewed on: 26th April 2021

Reply from Newbury Building Society Hello Konstantinos, we are sorry to hear this. The terms and conditions (the document you mention) include full details of regional restriction information which outlines the post codes. To open the account we advise that these should be read and then you must then tick to agree that you have read them to complete the account opening process. We will certainly review how we can make it clearer that the terms and conditions include vital information and should be read on the site as a result of your feedback, so thank you for taking the time to provide it. If you would like someone to contact you to discuss this please do contact us at enquiries @ newbury.co.uk. Response date: 26th April 2021

In branch service review

Very friendly , helpful and polite served by Paula. Reviewed on: 30th June 2025

Reply from Newbury Building Society We're so pleased to hear that Paula was able to assist you so well. We'll be sure to pass on your lovely feedback—thank you for taking the time to share it! Response date: 9th July 2025

In branch service review

Every member of staff is friendly, approachable and helpful. Reviewed on: 30th June 2025

Reply from Newbury Building Society We’re thrilled to hear our branch team made a great impression. Your feedback is a real boost to the team and a reminder of why we do what we do. Response date: 8th July 2025

In branch service review

The easy of information, friendly and efficient and keeping up to date with changes. Reviewed on: 30th June 2025

Reply from Newbury Building Society It’s fantastic to hear you had a smooth and positive experience at your local branch. We’ll be sure to pass your kind words on to the team! Response date: 8th July 2025

In branch service review

Professional and personal informative, unrushed, comprehensive. Reviewed on: 30th June 2025

Reply from Newbury Building Society We appreciate your review! It’s great to hear our team’s professionalism stood out. Response date: 9th July 2025

In branch service review

I like being able to come into branch and talk to staff a member. Reviewed on: 30th June 2025

Reply from Newbury Building Society Thanks for your lovely feedback about your visit to our branch. We’re so glad our team made you feel welcome and well looked after. Response date: 9th July 2025

In branch service review

Very helpful, polite and great customer service - as always. Reviewed on: 30th June 2025

Reply from Newbury Building Society Thanks for the great feedback! We’re happy to know we could assist you effectively. Response date: 9th July 2025

In branch service review

Very helpful and informative also very friendly. Reviewed on: 30th June 2025

Reply from Newbury Building Society Thank you! We’re always here to help, and we’re glad that came through in your experience. Response date: 9th July 2025

In branch service review

Everyone is so helpful, really friendly. Reviewed on: 30th June 2025

Reply from Newbury Building Society It’s wonderful to hear you found our team helpful. That’s what we’re here for! Response date: 9th July 2025

In branch service review

On the high street, friendly and competent staff. Reviewed on: 30th June 2025

Reply from Newbury Building Society Thank you! We’re always here to help, and we’re glad that came through in your experience. Response date: 9th July 2025

In branch service review

The Staff are friends and competent. Reviewed on: 30th June 2025

Reply from Newbury Building Society It’s great to hear you had a friendly experience with us. Thanks for sharing! Response date: 9th July 2025

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Newbury Building Society: Savings reviews

65% decrease in 5 star reviews

No new 1 star reviews

Latest highest rating:

5

Latest lowest rating:

1

About this product

Newbury Building Society Savings reviews (8677)

Newbury Building Society are time wasters

In branch service review

In branch service review

In branch service review

In branch service review

In branch service review

In branch service review

In branch service review

In branch service review

In branch service review

In branch service review

Do you have a different Newbury Building Society product?

Want to see more from Newbury Building Society?

Mortgages

Join Smart Money People

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