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Newbury Building Society: Savings reviews

Name: Savings
Rating: 4.88 (7658 reviews)

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4.87

Based on 7,658 reviews, last reviewed 2nd Jun 2025

26% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

91%

Latest highest rating:

5

Hazel was excellent went through all the options wit... Hazel was excellent went through all the options with me, gave confident advise & just generally extremely helpful & nothing felt like too much troubl... Read more Reviewed on: 2nd June 2025

Latest lowest rating:

1

NatWest app won't pay in Can't access online to put money into my new accounts Reviewed on: 1st May 2025

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About this product

Newbury Building Society savings reviews can help you to find out more about life at Newbury Building Society. How easy is it to contact Newbury Building Society? And how friendly are they? Our Newbury Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

Newbury Building Society Savings reviews (7658)

Review of the Newbury Building Society, Savings:

Brilliant service on updating our accounts

Our nearest branch is the one at Winchester and we have used this one since we opened our savings accounts. Every member of staff who has dealt with us has been extremely efficient and knowledgeable offering best advice for our needs. Well done Newbury Building society. Reviewed on: 4th September 2020

Reply from Newbury Building Society Hi Watson, thank you so much for your kind words and for taking the time to leave feedback for us - I know the team at Winchester will be so pleased to hear your comments. Thank you Response date: 4th September 2020

Hazel was excellent went through all the options wit...

Hazel was excellent went through all the options with me, gave confident advise & just generally extremely helpful & nothing felt like too much trouble, very rare these days. Reviewed on: 2nd June 2025

Reply from Newbury Building Society Thank you for taking the time to leave feedback Hazel, we do appreciate it and will share your comments with Hazel, who will be so pleased to read them. Response date: 3rd June 2025

Tasha helped open my Grandaughters Savings Account b...

Tasha helped open my Grandaughters Savings Account by checking info on the system and saw that I already had A/C’s for other grand children so helped by pre-filling in the application form as much as she could which was much appreciated Reviewed on: 29th May 2025

Reply from Newbury Building Society Hi Pauline, thank you for taking the time to leave us your feedback, we really do appreciate it. We will be sure to share your comments with Tasha, who will be so pleased to hear them. Response date: 2nd June 2025

Good service from the telephone support team.

The customer support team have been knowledgeable, efficient and friendly during the opening period of my savings account. I've rung them several times owing to a delay caused by bank holidays and me being away, and they have been unfailingly helpful. Reviewed on: 27th May 2025

Reply from Newbury Building Society We really appreciate your kind words and thank you for taking time to leave feedback here. Response date: 28th May 2025

Account Opening

Friendly, knowledgeable staff who were very helpful, everything went smoothly and timely with the opening of my account Reviewed on: 26th May 2025

Reply from Newbury Building Society Thank you for taking the time to provide feedback, we do appreciate it. Response date: 27th May 2025

Didcot Branch

Excellent experience ……… the staff at the Didcot branch were very efficient, helpful and friendly guiding my husband and I through the process of opening an ISA each. Our appointment was easy to arrange, Helen was on time and made the whole procedure straight forward for us. Reviewed on: 25th May 2025

Reply from Newbury Building Society Thank you for taking time to leave feedback - we will be sure to share your comments with the team and Helen, who will be so pleased to read them. Response date: 27th May 2025

Friendly and professional people and service

Friendly and professional people and service Reviewed on: 24th May 2025

Reply from Newbury Building Society Thank you for your kind words and taking time to leave feedback, we appreciate it. Response date: 27th May 2025

Easy and professional experience

After looking through leaflets picked up from local branch, we called and made appointment to discuss ISA’s. The appointment was quick, easy and advisor was knowledgeable and professional. The whole experience from initial enquiry taking up the ISA’s was 5*. Reviewed on: 23rd May 2025

Reply from Newbury Building Society Thank you so much for your kind words and taking time to leave feedback here. We do appreciate it. Response date: 27th May 2025

Booked an appointment for the next day and was seen...

Booked an appointment for the next day and was seen quickly, talking through all of the options available was great , transferred money into the starter savings account was easy, just waiting for the savings book to arrive now by post , sorted, buying a investment bond is a bit more difficult, but this is due to the bank not allowing you to transfer large amounts of money into one hit , problem! Reviewed on: 14th May 2025

Reply from Newbury Building Society Hi Robert, we really appreciate you taking the time to leave us a review. Thank you for your feedback. Response date: 16th May 2025

Abingdon branch always great.

Wanted to open a 60 day notice ISA. I’m an existing customer so thought I’d still have to book an appointment but they kindly fitted me in with their lovely assistant Bridget if I didn’t mind waiting 10 minutes which was ideal. Reviewed on: 10th May 2025

Reply from Newbury Building Society Hi Sharon, we really appreciate you taking the time to leave us a review, we have passed on your feedback to Bridget who will be so pleased to hear it. Response date: 12th May 2025

Branch Access

I wanted an account with branch access; this was ideal. Reviewed on: 9th May 2025

Reply from Newbury Building Society Hi Elizabeth, thank you for the feedback. We really appreciate you taking the time to leave us a review. Response date: 12th May 2025

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