Last night we held the awards ceremony for the ninth annual British Bank Awards. This year’s awards have been highly competitive, with 156,000 reviews left for the 29 categories across 13 weeks. That’s almost double the number of reviews and votes we received in previous years for the awards. The ceremony was held in London, hosted by comedian Dominic Holland. Over 390 guests attended on the night, creating an incredible atmosphere in the venue.
This past year has seen financial services companies playing an increasingly important role, providing ongoing support for customers throughout the cost of living crisis. The awards give us a chance for us to recognise and congratulate those who‘ve gone above and beyond during the past year. Being 100% down to the voice of the customer based on the reviews we received, this achievement is even more special.
Our main award, ‘Best British bank’, was presented to Chase, alongside two other highly competitive categories, ‘Best savings provider’ and ‘Best current account provider.’ This is an incredible achievement for Chase as a first-timer at the awards.
If you closely follow the awards, you may have noticed that this is the first time in five years the main award hasn’t been won by either Monzo or Starling, but both banks saw their own wins in other competitive categories on the night. Monzo took home ‘Best banking app’ and ‘Best credit card provider’, and Starling collected ‘Best business banking provider’. We saw a few other companies taking home multiple awards too: Leek Building Society, Tembo and ClearBank.
This year’s ‘Best newcomer’ was awarded to Yonder. After launching last year as ‘the rewards credit card for Londoners’, Yonder has achieved a perfect score of 5/5 stars in their reviews, which is an impressive feat.
A huge thankyou to everybody who has left a review and voted in this year's awards. And thanks to all of our new entrants and returning regulars who have participated, with a special thanks to our host, Dominic Holland and our sponsors: The Fintech Times, 71a, GDS Link and finova.
Here is the full list of our British bank awards 2023 winners and highly commended:
Best British bank - Chase
Innovation of the year - Tembo
Best banking app - Monzo
Best newcomer - Yonder
Customer service champion - Darlington Building Society
Treating customers fairly champion - Habito
Personal finance journalist of the year - Georgie Frost
Online financial influencer of the year - The Savvy Spender (highly commended - mrdealsmanchester)
Best building society - Leek Building Society
Best alternative finance provider - CapitalRise
Best business banking provider - Starling Bank
Best business finance provider - Allica Bank
Best credit card provider - Monzo
Best current account provider - Chase
Best investments provider - Moneybox (highly commended - CIRCA5000)
Best specialist mortgage provider - Chorley Building Society
Best mortgage broker - Tembo
Best online trading platform - Freetrade
Best personal finance app - Plum
Best personal loan provider - Zopa
Best savings provider - Chase
Best ethical financial provider - Triodos Bank
Best children’s financial provider - HyperJar
Best building society savings provider - Leek Building Society (highly commended - Marsden Building Society)
Marketing and PR partner of the year - Teamspirit
The pioneer award - ClearBank
RegTech partner of the year - FullCircl
Technology partner of the year - ClearBank
Consultancy of the year - 11:FS
The British bank awards will be back in 2024!
Voting will open for the tenth British bank awards on 8 January 2024, so save the date.