Last night we held the awards ceremony for the ninth annual British Bank Awards. This year’s awards have been highly competitive, with 156,000 reviews left for the 29 categories across 13 weeks. That’s almost double the number of reviews and votes we received in previous years for the awards. The ceremony was held in London, hosted by comedian Dominic Holland. Over 390 guests attended on the night, creating an incredible atmosphere in the venue.

This past year has seen financial services companies playing an increasingly important role, providing ongoing support for customers throughout the cost of living crisis. The awards give us a chance for us to recognise and congratulate those who‘ve gone above and beyond during the past year. Being 100% down to the voice of the customer based on the reviews we received, this achievement is even more special.

Our main award, ‘Best British bank’, was presented to Chase, alongside two other highly competitive categories, ‘Best savings provider’ and ‘Best current account provider.’ This is an incredible achievement for Chase as a first-timer at the awards.

If you closely follow the awards, you may have noticed that this is the first time in five years the main award hasn’t been won by either Monzo or Starling, but both banks saw their own wins in other competitive categories on the night. Monzo took home ‘Best banking app’ and ‘Best credit card provider’, and Starling collected ‘Best business banking provider’. We saw a few other companies taking home multiple awards too: Leek Building Society, Tembo and ClearBank.

This year’s ‘Best newcomer’ was awarded to Yonder. After launching last year as ‘the rewards credit card for Londoners’, Yonder has achieved a perfect score of 5/5 stars in their reviews, which is an impressive feat.

A huge thankyou to everybody who has left a review and voted in this year's awards. And thanks to all of our new entrants and returning regulars who have participated, with a special thanks to our host, Dominic Holland and our sponsors: The Fintech Times, 71a, GDS Link and finova.

Here is the full list of our British bank awards 2023 winners and highly commended:

Headline awards

Best British bank - Chase

Innovation of the year - Tembo

Best banking app - Monzo

Best newcomer - Yonder

Customer service champion - Darlington Building Society

Treating customers fairly champion - Habito

Personal finance journalist of the year - Georgie Frost

Online financial influencer of the year - The Savvy Spender (highly commended - mrdealsmanchester)

Best building society - Leek Building Society

Banking-specific awards

Best alternative finance provider - CapitalRise

Best business banking provider - Starling Bank

Best business finance provider - Allica Bank

Best credit card provider - Monzo

Best current account provider - Chase

Best investments provider - Moneybox (highly commended - CIRCA5000)

Best specialist mortgage provider - Chorley Building Society

Best mortgage broker - Tembo

Best online trading platform - Freetrade

Best personal finance app - Plum

Best personal loan provider - Zopa

Best savings provider - Chase

Best ethical financial provider - Triodos Bank

Best children’s financial provider - HyperJar

Best building society savings provider - Leek Building Society (highly commended - Marsden Building Society)

Partner awards

Marketing and PR partner of the year - Teamspirit

The pioneer award - ClearBank

RegTech partner of the year - FullCircl

Technology partner of the year - ClearBank

Consultancy of the year - 11:FS

The British bank awards will be back in 2024!

Voting will open for the tenth British bank awards on 8 January 2024, so save the date.