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Petplan: Pet insurance reviews

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4.86
Based on 2,342 reviews, last reviewed 27th Feb 2026
100% decrease in 5 star reviews
in the past 90 days
100% increase in 1 star reviews
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Latest highest rating:

5

My dog became poorly and required tests, an overnigh... My dog became poorly and required tests, an overnight stay at a vet hospital. All the claim was sorted out between the vets and Petplan so quickly. I ... Read more Reviewed on: 15th October 2025
Charlotte G's avatar
Charlotte G

Latest lowest rating:

1

Missed checkup by 3 months won't pay 2 years later I have had petplan insurance for the past 4 years. I renewed my policy this year and as my dog missed her check up appt by 3 months petplan wouldn't p... Read more Reviewed on: 27th February 2026
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Belinda Swinnerton
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About this product

Petplan is one of the most well-known pet insurers in the UK.

Petplan promise to never charge you more for claiming and they’ve created policies that cover some things other insurers don’t. You can get pet insurance for dogs, cats and rabbits. There’s also a multi-pet cover option.

Petplan pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used Petplan before, you can also leave a review and share your experience.

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Petplan Pet insurance reviews (2342)

Simply the best Pet Insurance provider known!

5
Lovely, friendly and extremely helpful when setting up my first pet insurance. Reviewed on: 5th September 2021
Debbie Burdett's avatar
Debbie Burdett

RELIABLE AND FRIENDLY SERVICE

5
THE LADY IN CUSTOMER SERVICE WAS VERY SUPPORTIVE WHEN MY FIRST CAT FLUFFAE DIED Reviewed on: 5th September 2021
FRANCESCA WELLS's avatar
FRANCESCA WELLS

Reliable and Fantastic

5
Petplan have been my choice of pet insurance for almost 7 years and I have always found them to be brilliant. The cover provided is fantastic. My cat has been seriously unwell and Petplan have made things so much easier, knowing the cover is there and easy accessible and knowing that any claim is dealt with quickly and efficiently. Petplan do as they say, no hidden exclusions, their plans are easy to understand and their terms and conditions state all you need to know. I recommend Petplan to anyone want a reliable cover for their beloved animals, better than any other pet insurance out there. Reviewed on: 4th September 2021
Jayden 's avatar
Jayden

The Only Pet Insurance

5
Always friendly, helpful and reasonable, Petplan has been excellent throughout my cat's life. It's also evident that they're respected by the industry as I always got an approving nod when I cited them to a vet. Reviewed on: 4th September 2021
Elli Lewis's avatar
Elli Lewis

The service I have received has been excellent

5
Because of the service with Petplan and the Vets my cat Holly is doing very well Reviewed on: 4th September 2021
P Bere's avatar
P Bere

It has never let me down

5
Over the last 36 years i have had 6 beautiful cats . and when ever i have needed pet plans help they have never let me down Reviewed on: 4th September 2021
julie freeburn's avatar
julie freeburn

Multiple Pets - no problem

5
I have three cats of differing ages and it was really quick and easy to get the right insurance for each. I have, unfortunately, had to make a claim. The whole process was easy, stress free and the staff were so helpful. This was a comfort and took some of the stress and worry away when my pet was so poorly. Reviewed on: 4th September 2021
KES's avatar
KES

Very good @

5
We had a great experience everything explained and most of all my cat felt relaxed and not stressed the insurance was paid straight away with out any hassle very pleased with my pet plan service Reviewed on: 3rd September 2021
Griffin's avatar
Griffin

Compassionate and professional

5
I don't know what I would have done without PetPlan. They have covered all my dogs for numerous years now and never had a problem. Quick to pay out and no fuss. Reviewed on: 3rd September 2021
maggiewjs's avatar
maggiewjs

Excellent service

5
Absolutely brilliant, friendly. No other provider is better. Reviewed on: 3rd September 2021
Luda McMullan's avatar
Luda McMullan

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