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Petplan: Pet insurance reviews

View other Petplan products
4.66
Based on 2,346 reviews, last reviewed 20th Jul 2026
300% increase in 5 star reviews
in the past 90 days
100% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
93%
See only 4 star reviews
5%
See only 3 star reviews
1%
See only 2 star reviews
0%
See only 1 star reviews
1%

Latest highest rating:

5

Essential pet cover Great cover for my pet, all the right treatments covered and easy to claim Reviewed on: 17th July 2026
Ginger's avatar
Ginger

Latest lowest rating:

1

Stay away to avoid Heartbreak in time of need! We have been with Petplan for over 7 years. We took out a lifetime policy, and by this year the annual premium was £4,000, with payments of around £18... Read more Reviewed on: 20th July 2026
Meir's avatar
Meir
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About this product

Petplan is one of the most well-known pet insurers in the UK.

Petplan promise to never charge you more for claiming and they’ve created policies that cover some things other insurers don’t. You can get pet insurance for dogs, cats and rabbits. There’s also a multi-pet cover option.

Petplan pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used Petplan before, you can also leave a review and share your experience.

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Petplan Pet insurance reviews (2346)

Outstanding

5
No fuss or faff just straight forward to the point insurance. It's easy to get confused by jargon but not this it's easy to understand Reviewed on: 2nd September 2021
Rhiannon Jones's avatar
Rhiannon Jones

Excellent service and very prompt in paying and keeping you informed of your claims!

5
Overall, the most helpful insurance company I have ever used. My dog recently lost the use of its back legs and I rang them and gave me advice regarding my insurance and what the options were! Reviewed on: 2nd September 2021
mia mellor's avatar
mia mellor

Fantastic company ..

5
When we got our little kitten from a shelter we didn't know that within weeks he'd take ill. Never in our wildest of dreams/ nightmares that he would be diagnosed with such a crippling illness as FIV , Thankfully Petplan had him under their wing and took all the stress of high vet bills away from us. Along with a great team of family vets in Omagh, Something that I will always appreciate and be thankful for .. We lost our little ray of orange light Aug 26, When and if I'm ever ready to welcome another little bright light into our lives I will certainly be asking Petplan to be there for us all along our journey of happiness & laughs and best of all the snuggles .... Thank you everyone at Petplan X Reviewed on: 2nd September 2021
Kate Duncan's avatar
Kate Duncan

Excellent plan

5
I’m happy that I have safety net of a health plan that will cover unexpected illness/accidents Reviewed on: 2nd September 2021
Suzy58Taylor@aol.com's avatar
[email protected]

personalised online interactions.

5
Petplan settle my claims promptly with the minimum of fuss. In communications they are empathetic and helpful. The premiums are fair although vet fees are eye watering. Reviewed on: 2nd September 2021
Richard H 's avatar
Richard H

Sid our cats illness

5
the procedure for claiming on Sids policy was excellent, by liasing with the two vets surgeries involved Petplan could not have been more helpful taking away a lot of the anxiety from us at this stressful time .He is now back to his boisterous self. Reviewed on: 2nd September 2021
Trevor Gillard's avatar
Trevor Gillard

The best out there

5
Have been with Petplan for 18 years. Always been a great service and quick to pay out on claims Reviewed on: 1st September 2021
Sarah's avatar
Sarah

Lifesaving

5
In the most difficult times always supportive, take the pressure off, show empathy & payout claims quick & effectively Reviewed on: 1st September 2021
Sar32's avatar
Sar32

Great service

5
Great service and easy to use and I would recommend it for anyone who owns a pet Reviewed on: 1st September 2021
paulmccon@hotmail.co.uk's avatar
[email protected]

Easy to apply

5
All related forms for the policy are easily filled in and submitted, results are very quickly assessed all information is concise and transparent signed up in minutes very pleased thank you Reviewed on: 1st September 2021
Anne Bedford 's avatar
Anne Bedford

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