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Petplan: Pet insurance reviews

Name: Pet insurance
Rating: 4.86 (2342 reviews)

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4.86

Based on 2,342 reviews, last reviewed 27th Feb 2026

100% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

93%

Latest highest rating:

5

My dog became poorly and required tests, an overnigh... My dog became poorly and required tests, an overnight stay at a vet hospital. All the claim was sorted out between the vets and Petplan so quickly. I ... Read more Reviewed on: 15th October 2025

Latest lowest rating:

1

Missed checkup by 3 months won't pay 2 years later I have had petplan insurance for the past 4 years. I renewed my policy this year and as my dog missed her check up appt by 3 months petplan wouldn't p... Read more Reviewed on: 27th February 2026

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About this product

Petplan is one of the most well-known pet insurers in the UK.

Petplan promise to never charge you more for claiming and they’ve created policies that cover some things other insurers don’t. You can get pet insurance for dogs, cats and rabbits. There’s also a multi-pet cover option.

Petplan pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used Petplan before, you can also leave a review and share your experience.

Petplan Pet insurance reviews (2342)

Review of the Petplan, Pet insurance:

Hassle free

PetPlan’s no quibble, comprehensive cover cuts out the middle man and pays the vet directly. What’s not to like! Reviewed on: 13th October 2023

No quibble insurance

My staffie had a four night stay at the vets.they did lots of tests which were very expensive. I handed the vet the claim form. 2 days later email from petplan saying funds will be there within five working days. No hassle whatsoever. Worth the price in itself. Reviewed on: 26th August 2021

SEAMLESS SERVICE

Seamless easy to understand procedure Reviewed on: 26th August 2021

A good product

Fortunately my pet has not had to have any additional treatments so my experience of Petplan is good Reviewed on: 26th August 2021

Excellent service

Great customer service and support. Value for money And a very personal service catered to your pets needs. Reviewed on: 26th August 2021

Brilliant, supportive, friendly

I have been insuring my dogs with pet plan for years and it is one I would recommend to family and friends. They are very supportive and understanding and have great customer care. Claims are dealt with efficiently. Reviewed on: 25th August 2021

Excellent pet insurance

Pet Plan have always paid our claims with no quibbles, the covered for life policies are terrific, not the cheapest especially as your pet gets older and you also have to pay 20% of the total treatment costs as well as the excess BUT as I said they have always covered our claims this year alone over £11000 so I have no trouble in highly recommending Pet Plan Reviewed on: 25th August 2021

Outstanding

Friendly, knowledgeable, helpful, professional and reassuring Reviewed on: 25th August 2021

Put pets first

We lost our much loved dog recently.pet plan were considerate very helpful and prompt with all the payments.we were so impressed we have insured our new dog with them.that says it all Reviewed on: 25th August 2021

The best

This is the most reliable and customer focussed company I have dealt with. Reviewed on: 25th August 2021

Brilliant service

My dog has an on going skin issues (atopy) and is a regular visitor to the vets requiring constant treatment to keep him in good order. Without Petplan there is no way I could have afforded all the required treatment Rodney needs and I am so grateful I have never ever had any queries from Petplan! Thank you Reviewed on: 25th August 2021

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