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Petplan: Pet insurance reviews

Name: Pet insurance
Rating: 4.86 (2342 reviews)

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4.86

Based on 2,342 reviews, last reviewed 27th Feb 2026

100% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

93%

Latest highest rating:

5

My dog became poorly and required tests, an overnigh... My dog became poorly and required tests, an overnight stay at a vet hospital. All the claim was sorted out between the vets and Petplan so quickly. I ... Read more Reviewed on: 15th October 2025

Latest lowest rating:

1

Missed checkup by 3 months won't pay 2 years later I have had petplan insurance for the past 4 years. I renewed my policy this year and as my dog missed her check up appt by 3 months petplan wouldn't p... Read more Reviewed on: 27th February 2026

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About this product

Petplan is one of the most well-known pet insurers in the UK.

Petplan promise to never charge you more for claiming and they’ve created policies that cover some things other insurers don’t. You can get pet insurance for dogs, cats and rabbits. There’s also a multi-pet cover option.

Petplan pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used Petplan before, you can also leave a review and share your experience.

Petplan Pet insurance reviews (2342)

Review of the Petplan, Pet insurance:

Fast, friendly and efficient

Only delays in payment were due to shortstaffing at vet. Even then petplan advised for reason for delay. Reviewed on: 29th September 2023

Value for money

Quick turn around on claims..good value for money... Reviewed on: 17th August 2021

Very helpful

Patience in assisting us make the right choices for us and our puppy. Thank you! Reviewed on: 17th August 2021

Great Pet Insurance/Service

I had to make three claims since having my 15month old Cockapoo puppy, no issues… Petplan are fast, great communication and I’d use again and again Reviewed on: 17th August 2021

Best pet insurance provider

Easy to claim, fantastic customer service, what else do you need from a pet insurance provider? Reviewed on: 17th August 2021

always so help and patient with me.

when I called the staff was so help full .I suffer frim anxiety and dyslexia .The was so kind and talked to me slowly and let me take my time. I would recommend pet plan to and my friends and family and work clients. thank you so much for a great service. Reviewed on: 17th August 2021

Amazing

They have been absolutely amazing with my Labrador for the last 9 years, he’s been poorly a lot lately with him getting older and having 4 different conditions this year and they been there so much for him. I highly recommend Petplan. Reviewed on: 17th August 2021

Petplan have always been there!

Having pet insurance with Petplan gives you reassurance that you can help your pet when they need it without having to panic. They have always been professional, kind, helpful, supportive and take over the claim process with your vet so you don't have to worry, just concentrate on your beloved pet Reviewed on: 17th August 2021

Great cover

Great reliable cover - have only claimed once in three years but the claim was dealt with quickly and efficiently which is what you want especially when your beloved pet is poorly. Reviewed on: 17th August 2021

No hassle service with friendly agents

The agent I spoke to was very helpful & assisted me with my requirements completely Reviewed on: 17th August 2021

CLASS

I used to have a dog before that was covered by pet plan and everything was so simple to access when you did need to claim Reviewed on: 17th August 2021

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