Paid advertisement
Smart Money People Logo
Newsletter
Go to business site
Share this page
Link copied

Petplan: Pet insurance reviews

View other Petplan products
4.68
Based on 2,350 reviews, last reviewed 21st Aug 2026
700% increase in 5 star reviews
in the past 90 days
50% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
93%
See only 4 star reviews
5%
See only 3 star reviews
1%
See only 2 star reviews
0%
See only 1 star reviews
1%

Latest highest rating:

5

Expensive but worth every penny. Lola is now 8 but we’ve had Petplan insurance for her since bringing her home. Each year the price goes up and it is very expensive. But because Lola ... Read more Reviewed on: 21st August 2026
Wammer's avatar
Wammer

Latest lowest rating:

1

Stay away to avoid Heartbreak in time of need! We have been with Petplan for over 7 years. We took out a lifetime policy, and by this year the annual premium was £4,000, with payments of around £18... Read more Reviewed on: 20th July 2026
Meir's avatar
Meir
Read all reviews Write a review

About this product

Petplan is one of the most well-known pet insurers in the UK.

Petplan promise to never charge you more for claiming and they’ve created policies that cover some things other insurers don’t. You can get pet insurance for dogs, cats and rabbits. There’s also a multi-pet cover option.

Petplan pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used Petplan before, you can also leave a review and share your experience.

Review Petplan: Pet insurance now

Help others make smarter decisions by sharing your own experience.
Give a 1 star rating Give a 2 star rating Give a 3 star rating Give a 4 star rating Give a 5 star rating
Write a review

Petplan Pet insurance reviews (2350)

Excellent service throughout

5
Not had to claim this year but have done when Hamish broke his leg, brilliant no quibble service from beginning to end, amazing. Reviewed on: 12th August 2021
Ian Turnbull's avatar
Ian Turnbull

Great Insurance

5
100% insurance with no problems, great service, recommeded Reviewed on: 12th August 2021
martin's avatar
martin

Good all round service

5
The claim form was available on line. Very simple to fill in. The longest part of process is own vets taking a couple of weeks to return their part of the form. Is there any way this can be speedier. Reviewed on: 12th August 2021
Jacky Beardsmore's avatar
Jacky Beardsmore

Great company always settle things quickly

5
Had numerous claims and all have been dealt with quickly and efficiently Reviewed on: 12th August 2021
Gillian Mattick's avatar
Gillian Mattick

Exceptional Service

5
Petplan pay claims in a timely manner with no fuss. Great cover, great website really impressed Reviewed on: 12th August 2021
Trina Read's avatar
Trina Read

Easy to understand policy

5
Easy to understand policy, good value for money Reviewed on: 12th August 2021
Amanda 's avatar
Amanda

Petplan I would recommend

5
Insurance my dog with them when she was puppy and now she is 9 years old. Last 12 months I have used my insurance more than normal due to my dog treatments she had. Petplan works with my vets and I don’t at to do anything. That’s why I love about it. Also the customer services are friendly, helpful and caring Reviewed on: 12th August 2021
Sarah Rigby's avatar
Sarah Rigby

Excellent Service!

5
Rosie, our 8 year old Chocolate Labrador, has had a couple of operations over the years and Petplan have been excellent on each occasion. Reviewed on: 12th August 2021
Darren Crawley's avatar
Darren Crawley

No problems..

5
I have been with Pet Plan for the last 9years, since my dog was a puppy. I have never had a problem with them, no fuss when claiming and nothing extra to worry about when my dog has been unwell. Would recommend. Reviewed on: 12th August 2021
Jessica's avatar
Jessica

Simple easy cover, first class customer service

5
Good level of cover, super easy to make a claim (if you’re able to navigate to this page and read this review you could fill out a form in under 5 minutes). Spoke to customer service on the phone & on the online chat and both were kind, helpful and made things simple to understand. 5*s would highly recommend! Reviewed on: 12th August 2021
FDog246's avatar
FDog246

Review Petplan: Pet insurance now

Help others make smarter decisions by sharing your own experience.
Give a 1 star rating Give a 2 star rating Give a 3 star rating Give a 4 star rating Give a 5 star rating
Write a review

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account
Man on beach

News, guides and insight from our team

View resource hub
UK money news stories - 24 July 2024
UK money news stories - 24 July 2024
24th July 2024
Posted in Money Talks by Errolyn Smith
Your Money, Your Voice: Have your say
Your Money, Your Voice: Have your say
24th July 2024
Posted in Our insights by Errolyn Smith
Our latest research - customers see little impact of FCA's Consumer Duty one year on
Our latest research - customers see little impact of FCA's Consumer Duty one year on
24th July 2024
Posted in Our insights by Darryl Barkwill
Consumer credit awards winners 2024
Consumer credit awards winners 2024
11th July 2024
Posted in Awards by Darryl Barkwill