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Petplan: Pet insurance reviews

View other Petplan products
4.66
Based on 2,346 reviews, last reviewed 20th Jul 2026
300% increase in 5 star reviews
in the past 90 days
100% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
93%
See only 4 star reviews
5%
See only 3 star reviews
1%
See only 2 star reviews
0%
See only 1 star reviews
1%

Latest highest rating:

5

Essential pet cover Great cover for my pet, all the right treatments covered and easy to claim Reviewed on: 17th July 2026
Ginger's avatar
Ginger

Latest lowest rating:

1

Stay away to avoid Heartbreak in time of need! We have been with Petplan for over 7 years. We took out a lifetime policy, and by this year the annual premium was £4,000, with payments of around £18... Read more Reviewed on: 20th July 2026
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Meir
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About this product

Petplan is one of the most well-known pet insurers in the UK.

Petplan promise to never charge you more for claiming and they’ve created policies that cover some things other insurers don’t. You can get pet insurance for dogs, cats and rabbits. There’s also a multi-pet cover option.

Petplan pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used Petplan before, you can also leave a review and share your experience.

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Petplan Pet insurance reviews (2346)

Exceptional Service

5
Petplan pay claims in a timely manner with no fuss. Great cover, great website really impressed Reviewed on: 12th August 2021
Trina Read's avatar
Trina Read

Easy to understand policy

5
Easy to understand policy, good value for money Reviewed on: 12th August 2021
Amanda 's avatar
Amanda

Petplan I would recommend

5
Insurance my dog with them when she was puppy and now she is 9 years old. Last 12 months I have used my insurance more than normal due to my dog treatments she had. Petplan works with my vets and I don’t at to do anything. That’s why I love about it. Also the customer services are friendly, helpful and caring Reviewed on: 12th August 2021
Sarah Rigby's avatar
Sarah Rigby

Excellent Service!

5
Rosie, our 8 year old Chocolate Labrador, has had a couple of operations over the years and Petplan have been excellent on each occasion. Reviewed on: 12th August 2021
Darren Crawley's avatar
Darren Crawley

No problems..

5
I have been with Pet Plan for the last 9years, since my dog was a puppy. I have never had a problem with them, no fuss when claiming and nothing extra to worry about when my dog has been unwell. Would recommend. Reviewed on: 12th August 2021
Jessica's avatar
Jessica

Simple easy cover, first class customer service

5
Good level of cover, super easy to make a claim (if you’re able to navigate to this page and read this review you could fill out a form in under 5 minutes). Spoke to customer service on the phone & on the online chat and both were kind, helpful and made things simple to understand. 5*s would highly recommend! Reviewed on: 12th August 2021
FDog246's avatar
FDog246

Fantastic service

5
Brilliant people - good cover too Reviewed on: 11th August 2021
Neha Basu's avatar
Neha Basu

Safety for my fur baby

5
After my first cat going through so much stress and sickness and pet plan having done so much to help us keep her going, there was no way I was going to trust anyone else to cover my new family member. Quick, effective and easy to sign up, honestly it was such a time saver and a huge stress relief. Thank you xx Reviewed on: 11th August 2021
F Martin's avatar
F Martin

Security

5
Reasonably priced cover that gives me the peace of mind to focus on my pet if anything happens, without worrying about the cost. Reviewed on: 11th August 2021
J's avatar
J

Great service

5
Unfortunately we lost our other dog through illness, the support, backup support you gave was second to none. Thank you Reviewed on: 11th August 2021
Neil's avatar
Neil

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