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Petplan: Pet insurance reviews

View other Petplan products
4.66
Based on 2,346 reviews, last reviewed 20th Jul 2026
300% increase in 5 star reviews
in the past 90 days
100% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
93%
See only 4 star reviews
5%
See only 3 star reviews
1%
See only 2 star reviews
0%
See only 1 star reviews
1%

Latest highest rating:

5

Essential pet cover Great cover for my pet, all the right treatments covered and easy to claim Reviewed on: 17th July 2026
Ginger's avatar
Ginger

Latest lowest rating:

1

Stay away to avoid Heartbreak in time of need! We have been with Petplan for over 7 years. We took out a lifetime policy, and by this year the annual premium was £4,000, with payments of around £18... Read more Reviewed on: 20th July 2026
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Meir
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About this product

Petplan is one of the most well-known pet insurers in the UK.

Petplan promise to never charge you more for claiming and they’ve created policies that cover some things other insurers don’t. You can get pet insurance for dogs, cats and rabbits. There’s also a multi-pet cover option.

Petplan pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used Petplan before, you can also leave a review and share your experience.

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Petplan Pet insurance reviews (2346)

Will never let you Down

5
Whenever Rolo or Riley have had to see a Vet PetPlan have never let us down and you can always speak to someone on the phone. Reviewed on: 11th August 2021
KPKnutts's avatar
KPKnutts

They came through when I needed them.

5
What else can you ask? An insurance policy that actually is useful when you need it? It seems not much to ask but PetPlan are one of the few that follow through with their promsie and don't make it super difficult to claim. Cheers PetPlan! Reviewed on: 11th August 2021
Chris Geehan's avatar
Chris Geehan

excellent insurance company

5
one of if not the only insurance company that doesnt spend its time trying to find a way of not paying a legitimate claim. very helpful Reviewed on: 11th August 2021
vic newlin's avatar
vic newlin

Great Pet Insurance

5
Always happy to assist you with any query- when I’ve contacted recently everyone I have spoken too seems to actually care about my pet! Always kept up to date with anything to do with my policy and quick to settle claims Reviewed on: 11th August 2021
Beth Jones's avatar
Beth Jones

Excellent cat insurance fir a multicat household

5
I adopted a mother cat and boy and girl twins in December 2020 from Cats Protection. I took out Petplan classic for life multicat insurance straight away. Lexy, Buddy and Izzy settled in very well and are ruling the house! Izzy, the girl kitten was diagnosed with pancreatitis in May and I made my first insurance claim. Petplan paid it within just a few days. I was very impressed and have no hesitation in strongly recommending Petplan. Reviewed on: 11th August 2021
Judith Read's avatar
Judith Read

Best pet insurance around

5
Over the 16+ years of being with petplan they have made it very easy and stress free to claim. Reviewed on: 11th August 2021
Emily 's avatar
Emily

Reliable and quick to pay

5
The premiums are not cheap but they’ve paid out for all my cat’s treatment for diabetes over the last 4 years and now ongoing treatment for hyperthyroidism. My cats are in good shape thanks to the treatments that many would struggle to afford without insurance. They keep me informed and process each claim quickly. They pride themselves on their efficiency. Reviewed on: 10th August 2021
Jackie's avatar
Jackie

Fuss free claims

5
In 2019 I had to put my cat to sleep, they paid out for all her bills with no fuss, so easy to claim. Reviewed on: 10th August 2021
Jen Fitzgerald's avatar
Jen Fitzgerald

Review for Petplan.

5
Excellant. I thoroughly recommend Petplan. Reviewed on: 10th August 2021
Sarah Eastwood's avatar
Sarah Eastwood

Great insurance, would never go anywhere else

5
My boy Sam has been ill since 6months old with first IBD and then attacked with meningitis which damaged the frontal lobe of the brain. He had to have numerous tests first then after diagnosis many sessions of chemotherapy. Pet plan were great, they dealt with the vets and paid each time, no qualms at all. Reviewed on: 10th August 2021
Carole Jeffery's avatar
Carole Jeffery

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