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Petplan: Pet insurance reviews

Name: Pet insurance
Rating: 4.86 (2342 reviews)

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4.86

Based on 2,342 reviews, last reviewed 27th Feb 2026

100% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

93%

Latest highest rating:

5

My dog became poorly and required tests, an overnigh... My dog became poorly and required tests, an overnight stay at a vet hospital. All the claim was sorted out between the vets and Petplan so quickly. I ... Read more Reviewed on: 15th October 2025

Latest lowest rating:

1

Missed checkup by 3 months won't pay 2 years later I have had petplan insurance for the past 4 years. I renewed my policy this year and as my dog missed her check up appt by 3 months petplan wouldn't p... Read more Reviewed on: 27th February 2026

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About this product

Petplan is one of the most well-known pet insurers in the UK.

Petplan promise to never charge you more for claiming and they’ve created policies that cover some things other insurers don’t. You can get pet insurance for dogs, cats and rabbits. There’s also a multi-pet cover option.

Petplan pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used Petplan before, you can also leave a review and share your experience.

Petplan Pet insurance reviews (2342)

Review of the Petplan, Pet insurance:

Fast, friendly and efficient

Only delays in payment were due to shortstaffing at vet. Even then petplan advised for reason for delay. Reviewed on: 29th September 2023

Reliable first-class insurance

When faced with the unexpected outcomes of my little dog having an accident injuring her back which included the trauma of getting a wonderful little pet through a major operation and rehabilitation I can only praise Petplan for easing the financial burden and keeping things straightforward and simple Reviewed on: 25th July 2023

No contest!

My Tori was very poorly and needed an operation. She was hospitalised overnight and needed some meds. There was absolutely no quibble about monies I was entitled to. The claim was dealt with sensitively and immediately. Within a few days, the monies were in my bank account. What’s not to like about Pet Plan? And as Noel Fitzpatrick endorses it, you know it’s going to deliver 100% Reviewed on: 22nd July 2023

Petplan - no stress with the best.

From renewals to making a claim I always felt supported by Petplan and the lovely advisors. Reviewed on: 19th July 2023

Insurance that doesn't mess about!

After my 4 week free trial was registered I had intentions of continuing cover for our cat as they had covered my previous cat. That 4 week free cover saved my kittens life after an allergic reaction to a routine vaccine. Within 5 days I had a healthy pet and cheque returned payments from Petplan for the FREE COVER! Excellent customer service with staff that truly cared. ⭐️⭐️⭐️⭐️⭐️ Reviewed on: 18th July 2023

Fantastic

PetPlan are just fabulous had to make a claim for one of my beloved cats their customer service was second to none and everything was dealt with swiftly Reviewed on: 18th July 2023

Fav coverage insurance

Fantastic insurance, it is a peace of mind when you have so.many animals . Reviewed on: 18th July 2023

Fantastic Pet Insurance

I am so pleased with the excellent experience I had with pet plan when my bunny was poorly. Lovely customer service and straightforward speedy payment of vets bill , thank you . Reviewed on: 18th July 2023

Good trustworthy insurance

Good trustworthy insurance that pays out Reviewed on: 18th July 2023

Quick customer service

Few months ago my had two tooths removed. My vet send claim , i recived my money back after few days . VERY QICK SERVICE. the customer service on the phone very friendly and helphul . I m with petlan few years but definetly woudn t change Reviewed on: 18th July 2023

Best insurance you can get

Peace of mind and knowing my girl has the best cover Reviewed on: 17th July 2023

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