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Petplan: Pet insurance reviews

View other Petplan products
4.72
Based on 2,343 reviews, last reviewed 12th May 2026
No new 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
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5%
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1%
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Latest highest rating:

5

My dog became poorly and required tests, an overnigh... My dog became poorly and required tests, an overnight stay at a vet hospital. All the claim was sorted out between the vets and Petplan so quickly. I ... Read more Reviewed on: 15th October 2025
Charlotte G's avatar
Charlotte G

Latest lowest rating:

1

Repeated underwriting errors for 10years! We insured our Siberian Husky, Ghost (our son), with Petplan from puppyhood because we trusted their reputation and believed we were choosing the best... Read more Reviewed on: 12th May 2026
Ayoni Singh's avatar
Ayoni Singh
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About this product

Petplan is one of the most well-known pet insurers in the UK.

Petplan promise to never charge you more for claiming and they’ve created policies that cover some things other insurers don’t. You can get pet insurance for dogs, cats and rabbits. There’s also a multi-pet cover option.

Petplan pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used Petplan before, you can also leave a review and share your experience.

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Petplan Pet insurance reviews (2343)

Excellent service!

5
I knew I had chosen the right company to cover my cats from the start. A simple phone call to an adviser talked me through the correct plan for both my cats. When I needed to claim they were efficient and my local vet even claimed for me with a prompt payment into my account. I enjoy the newsletter emails I receive and find them informative and helpful. Also this is a great way of feeling valued as a customer. Reviewed on: 28th August 2019
Nicole Erridge's avatar
Nicole Erridge

The Best !!

5
Excellent service. My dog has an ongoing condition and whenever i have queries Pet plan staff are always friendly and helpful. Claims are always settled quickly with no fuss. Newsletter is invaluable for top tips and advice. Wouldn't change my insurance provider and i always recommend them to friends and family. Reviewed on: 28th August 2019
Izzy's avatar
Izzy

Simply the best

5
Been with Petplan since 1988 when I took first adopted two rescue cats. Many years later I still find them kind, helpful, understanding and most importantly efficient. My current feline family release their inner tiger by purring they're GRRRRReat Reviewed on: 28th August 2019
Eileen Blackwood's avatar
Eileen Blackwood

Hassle free claims

5
Unfortunately my dog has had several problems and I have had to rely on insurance to help care for her. Petplan has been hassle free and the claim process so easy. I would always use petplan insurance Reviewed on: 28th August 2019
Jo's avatar
Jo

support when needed

5
Petplan has been a security blanket for me when I have needed to cope with vet bills - it is one less thing to worry about when I have been already distraught over an injured or dying pet. Reviewed on: 28th August 2019
julz's avatar
julz

Peace of mind

5
Great insurance and handy hints for keeping our rescue dog Bob safe and well. Easy claims process when needed. Reviewed on: 28th August 2019
Andrea Chapman's avatar
Andrea Chapman

Fast and Efficient

5
We took out insurance with Petplan when we got our 2 kittens a year and a half ago. Unfortunately we had to use our insurance after just a few months as one of the kittens was sick. We just filled in the form, took it to the vet to fill in the rest and sent it to Petplan. We had been compensated within a couple of weeks and the whole process was hassle free. The monthly cost is affordable and definitely worth it. We will continue to use Petplan for all our pets and future pets! Reviewed on: 28th August 2019
Gemma Penfold's avatar
Gemma Penfold

Addie's clinginess!

5
Addie is rather clingy, but seems to be settled when we, my wife and I have to leave him in the house alone. He does not display problems such as damaging furniture etc. However when we return home even after a very short time or returning from brief work in the garden , the welcome we get is completely over the top. He "gently" takes hold of my fingers and pulls me into the house and this goes on for a while until he seemingly realises we are here to stay. It is very touching but a little bit sad. We cannot let him off the lead in the garden as he immediately digs the place up---he is a terrier of the West Highland variety. I suspect that this over the top welcome we get is maybe a symptom of separation anxiety? When away which is rare as we are both of retired age, he is probably on our minds and maybe we suffer from separation anxiety? Duncan Watson Reviewed on: 28th August 2019
Duncan Watson's avatar
Duncan Watson

Price increases

3
Why when I have not made a claim was my policy increased by £60.00. No. Ongoing problem ‘so had to start a new policy. Not a good practice by the time megs ten. My policy would be £. Thousands.? Reviewed on: 28th August 2019
Kenneth Tate 's avatar
Kenneth Tate

Great all round service

5
I love the emails giving information on bonding with my dog and fun ways to jazz up play time. Petplan give you so much more than just insurance although that's great too. Peace of mind to know that whatever happens Petplan will be there invaluable Reviewed on: 28th August 2019
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CC

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