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Petplan: Pet insurance reviews

View other Petplan products
4.66
Based on 2,346 reviews, last reviewed 20th Jul 2026
300% increase in 5 star reviews
in the past 90 days
100% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
93%
See only 4 star reviews
5%
See only 3 star reviews
1%
See only 2 star reviews
0%
See only 1 star reviews
1%

Latest highest rating:

5

Essential pet cover Great cover for my pet, all the right treatments covered and easy to claim Reviewed on: 17th July 2026
Ginger's avatar
Ginger

Latest lowest rating:

1

Stay away to avoid Heartbreak in time of need! We have been with Petplan for over 7 years. We took out a lifetime policy, and by this year the annual premium was £4,000, with payments of around £18... Read more Reviewed on: 20th July 2026
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Meir
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About this product

Petplan is one of the most well-known pet insurers in the UK.

Petplan promise to never charge you more for claiming and they’ve created policies that cover some things other insurers don’t. You can get pet insurance for dogs, cats and rabbits. There’s also a multi-pet cover option.

Petplan pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used Petplan before, you can also leave a review and share your experience.

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Petplan Pet insurance reviews (2346)

Fast and Efficient

5
We took out insurance with Petplan when we got our 2 kittens a year and a half ago. Unfortunately we had to use our insurance after just a few months as one of the kittens was sick. We just filled in the form, took it to the vet to fill in the rest and sent it to Petplan. We had been compensated within a couple of weeks and the whole process was hassle free. The monthly cost is affordable and definitely worth it. We will continue to use Petplan for all our pets and future pets! Reviewed on: 28th August 2019
Gemma Penfold's avatar
Gemma Penfold

Addie's clinginess!

5
Addie is rather clingy, but seems to be settled when we, my wife and I have to leave him in the house alone. He does not display problems such as damaging furniture etc. However when we return home even after a very short time or returning from brief work in the garden , the welcome we get is completely over the top. He "gently" takes hold of my fingers and pulls me into the house and this goes on for a while until he seemingly realises we are here to stay. It is very touching but a little bit sad. We cannot let him off the lead in the garden as he immediately digs the place up---he is a terrier of the West Highland variety. I suspect that this over the top welcome we get is maybe a symptom of separation anxiety? When away which is rare as we are both of retired age, he is probably on our minds and maybe we suffer from separation anxiety? Duncan Watson Reviewed on: 28th August 2019
Duncan Watson's avatar
Duncan Watson

Price increases

3
Why when I have not made a claim was my policy increased by £60.00. No. Ongoing problem ‘so had to start a new policy. Not a good practice by the time megs ten. My policy would be £. Thousands.? Reviewed on: 28th August 2019
Kenneth Tate 's avatar
Kenneth Tate

Great all round service

5
I love the emails giving information on bonding with my dog and fun ways to jazz up play time. Petplan give you so much more than just insurance although that's great too. Peace of mind to know that whatever happens Petplan will be there invaluable Reviewed on: 28th August 2019
CC's avatar
CC

Cover and reassurance: there when it's needed.

4
It helped a lot; erased the financial burden and eased the general concerns. Thank you. Reviewed on: 28th August 2019
Jethro Lee-Mahoney's avatar
Jethro Lee-Mahoney

Love the newsletters!

5
Very useful and relevant advice is an added bonus. Reviewed on: 28th August 2019
PGH's avatar
PGH

Expert insurance

5
I’m new to Pet Plan, but have had an excellent experience from them from the start, and I have found that they live up to their five star reputation. Reviewed on: 28th August 2019
J Sampson's avatar
J Sampson

Always there

5
I get regular features tips and ideas of ensuring my dog and I can develop a real loving healthy enjoyable relationship. If I have any concerns about his health there are always friendly efficient supportive staff at the end of the telephone Reviewed on: 28th August 2019
Mrs Edis 's avatar
Mrs Edis

Excellent insurer

5
Easy claims process and pay quickly Reviewed on: 28th August 2019
Charlotte's avatar
Charlotte

Always helpful

5
When my boy Odin crossed over the rainbow bridge. They're so empathetic and sympathetic. Supportive every step of the way to help me with my grieving process. I can't thank them enough xx Reviewed on: 28th August 2019
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Bethany

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