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Petplan: Pet insurance reviews

View other Petplan products
4.86
Based on 2,342 reviews, last reviewed 27th Feb 2026
100% decrease in 5 star reviews
in the past 90 days
100% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
93%
See only 4 star reviews
5%
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1%
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0%
See only 1 star reviews
1%

Latest highest rating:

5

My dog became poorly and required tests, an overnigh... My dog became poorly and required tests, an overnight stay at a vet hospital. All the claim was sorted out between the vets and Petplan so quickly. I ... Read more Reviewed on: 15th October 2025
Charlotte G's avatar
Charlotte G

Latest lowest rating:

1

Missed checkup by 3 months won't pay 2 years later I have had petplan insurance for the past 4 years. I renewed my policy this year and as my dog missed her check up appt by 3 months petplan wouldn't p... Read more Reviewed on: 27th February 2026
Belinda Swinnerton's avatar
Belinda Swinnerton
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About this product

Petplan is one of the most well-known pet insurers in the UK.

Petplan promise to never charge you more for claiming and they’ve created policies that cover some things other insurers don’t. You can get pet insurance for dogs, cats and rabbits. There’s also a multi-pet cover option.

Petplan pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used Petplan before, you can also leave a review and share your experience.

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Petplan Pet insurance reviews (2342)

Love the newsletters!

5
Very useful and relevant advice is an added bonus. Reviewed on: 28th August 2019
PGH's avatar
PGH

Expert insurance

5
I’m new to Pet Plan, but have had an excellent experience from them from the start, and I have found that they live up to their five star reputation. Reviewed on: 28th August 2019
J Sampson's avatar
J Sampson

Always there

5
I get regular features tips and ideas of ensuring my dog and I can develop a real loving healthy enjoyable relationship. If I have any concerns about his health there are always friendly efficient supportive staff at the end of the telephone Reviewed on: 28th August 2019
Mrs Edis 's avatar
Mrs Edis

Excellent insurer

5
Easy claims process and pay quickly Reviewed on: 28th August 2019
Charlotte's avatar
Charlotte

Always helpful

5
When my boy Odin crossed over the rainbow bridge. They're so empathetic and sympathetic. Supportive every step of the way to help me with my grieving process. I can't thank them enough xx Reviewed on: 28th August 2019
Bethany's avatar
Bethany

Would be lost without it

5
We have relied heavily upon our plan for one of our dogs. We have found the reputation of Petplan within the vet community has made processing claims extremely easy. Rests our minds to know we have chosen maybe not the cheapest when looking at monthly payments but certainly the best and most reliable. Reviewed on: 27th August 2019
Hilary Macleod 's avatar
Hilary Macleod

Thank you Petplan.

5
They’ve been there when we needed them. Granted they’re not the cheapest but when our Dachshund has needed 2 separate back operations there’s been no problems. Reviewed on: 27th August 2019
Natalie Williams's avatar
Natalie Williams

Never an issue

5
The satisfaction that they are always there if needed. Reviewed on: 27th August 2019
Paul Le Poidevin's avatar
Paul Le Poidevin

Practical, reliable and supportive service.

4
Helpful and professional information provided in times of need. Caring and understanding during stressful situation. Reviewed on: 27th August 2019
Anne's avatar
Anne

Great insurer

5
I have been with Pet plan for a long time and they have been very good, especially with an elderly cat. Highly recommended Reviewed on: 27th August 2019
Corinne Caumartin's avatar
Corinne Caumartin

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