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Petplan: Pet insurance reviews

View other Petplan products
4.66
Based on 2,346 reviews, last reviewed 20th Jul 2026
300% increase in 5 star reviews
in the past 90 days
100% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
93%
See only 4 star reviews
5%
See only 3 star reviews
1%
See only 2 star reviews
0%
See only 1 star reviews
1%

Latest highest rating:

5

Essential pet cover Great cover for my pet, all the right treatments covered and easy to claim Reviewed on: 17th July 2026
Ginger's avatar
Ginger

Latest lowest rating:

1

Stay away to avoid Heartbreak in time of need! We have been with Petplan for over 7 years. We took out a lifetime policy, and by this year the annual premium was £4,000, with payments of around £18... Read more Reviewed on: 20th July 2026
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Meir
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About this product

Petplan is one of the most well-known pet insurers in the UK.

Petplan promise to never charge you more for claiming and they’ve created policies that cover some things other insurers don’t. You can get pet insurance for dogs, cats and rabbits. There’s also a multi-pet cover option.

Petplan pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used Petplan before, you can also leave a review and share your experience.

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Petplan Pet insurance reviews (2346)

Would be lost without it

5
We have relied heavily upon our plan for one of our dogs. We have found the reputation of Petplan within the vet community has made processing claims extremely easy. Rests our minds to know we have chosen maybe not the cheapest when looking at monthly payments but certainly the best and most reliable. Reviewed on: 27th August 2019
Hilary Macleod 's avatar
Hilary Macleod

Thank you Petplan.

5
They’ve been there when we needed them. Granted they’re not the cheapest but when our Dachshund has needed 2 separate back operations there’s been no problems. Reviewed on: 27th August 2019
Natalie Williams's avatar
Natalie Williams

Never an issue

5
The satisfaction that they are always there if needed. Reviewed on: 27th August 2019
Paul Le Poidevin's avatar
Paul Le Poidevin

Practical, reliable and supportive service.

4
Helpful and professional information provided in times of need. Caring and understanding during stressful situation. Reviewed on: 27th August 2019
Anne's avatar
Anne

Great insurer

5
I have been with Pet plan for a long time and they have been very good, especially with an elderly cat. Highly recommended Reviewed on: 27th August 2019
Corinne Caumartin's avatar
Corinne Caumartin

Appreciation

5
Not just a face less money grabber, Petplan keeps in touch throughout the year with helpful and interesting info, tips and advice that involve my dog, her welfare and me. It feels like we're valued. Thank you. Reviewed on: 27th August 2019
Helen Holmes 's avatar
Helen Holmes

Great plan provision

5
Always quick and fair with any claims made. Very reasonable premium prices - especially for the covered for life insurance. Reviewed on: 27th August 2019
Love Dogs's avatar
Love Dogs

Excellent service

5
Simple to make a claim and quick response to payment. Regular updates at every stage. Friendly staff if you need to make contact Reviewed on: 27th August 2019
Audrey's avatar
Audrey

Preparing for the unexpected through Pet Plan

5
Little did I know when I purchased my little miniature schnauzer that hidden within her was a ticking time bomb in the guise of a liver shunt. Right from the start she was insured with Pet Plan, thank goodness. The operation was horrendous, but she pulled through and is now a happy little if not verbal dog. I am so pleased I planned for the unexpected, you never know what your bundle of joy may face. Pet plan have supported both of us throughout the whole experience, it's thanks to them that Tilly is happy and today. Reviewed on: 27th August 2019
Grace Jackson's avatar
Grace Jackson

Support from Petplan

5
Petplan keeps in touch, has supported my rescue dogs and myself fully. I can speak to a human being and I highly recommend being insured by them. I have 3 dogs; one epileptic; one with chronic arthritis in all limbs as well as small bowel disease; and one with chronic allergies and bowel disease. I am privileged to have excellent pet insurance with a personal touch. Thank you PETPLAN. Reviewed on: 27th August 2019
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Helen Bunch

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