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Petplan: Pet insurance reviews

View other Petplan products
4.68
Based on 2,350 reviews, last reviewed 21st Aug 2026
700% increase in 5 star reviews
in the past 90 days
50% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
93%
See only 4 star reviews
5%
See only 3 star reviews
1%
See only 2 star reviews
0%
See only 1 star reviews
1%

Latest highest rating:

5

Expensive but worth every penny. Lola is now 8 but we’ve had Petplan insurance for her since bringing her home. Each year the price goes up and it is very expensive. But because Lola ... Read more Reviewed on: 21st August 2026
Wammer's avatar
Wammer

Latest lowest rating:

1

Stay away to avoid Heartbreak in time of need! We have been with Petplan for over 7 years. We took out a lifetime policy, and by this year the annual premium was £4,000, with payments of around £18... Read more Reviewed on: 20th July 2026
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Meir
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About this product

Petplan is one of the most well-known pet insurers in the UK.

Petplan promise to never charge you more for claiming and they’ve created policies that cover some things other insurers don’t. You can get pet insurance for dogs, cats and rabbits. There’s also a multi-pet cover option.

Petplan pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used Petplan before, you can also leave a review and share your experience.

Review Petplan: Pet insurance now

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Petplan Pet insurance reviews (2350)

Expert insurance

5
I’m new to Pet Plan, but have had an excellent experience from them from the start, and I have found that they live up to their five star reputation. Reviewed on: 28th August 2019
J Sampson's avatar
J Sampson

Always there

5
I get regular features tips and ideas of ensuring my dog and I can develop a real loving healthy enjoyable relationship. If I have any concerns about his health there are always friendly efficient supportive staff at the end of the telephone Reviewed on: 28th August 2019
Mrs Edis 's avatar
Mrs Edis

Excellent insurer

5
Easy claims process and pay quickly Reviewed on: 28th August 2019
Charlotte's avatar
Charlotte

Always helpful

5
When my boy Odin crossed over the rainbow bridge. They're so empathetic and sympathetic. Supportive every step of the way to help me with my grieving process. I can't thank them enough xx Reviewed on: 28th August 2019
Bethany's avatar
Bethany

Would be lost without it

5
We have relied heavily upon our plan for one of our dogs. We have found the reputation of Petplan within the vet community has made processing claims extremely easy. Rests our minds to know we have chosen maybe not the cheapest when looking at monthly payments but certainly the best and most reliable. Reviewed on: 27th August 2019
Hilary Macleod 's avatar
Hilary Macleod

Thank you Petplan.

5
They’ve been there when we needed them. Granted they’re not the cheapest but when our Dachshund has needed 2 separate back operations there’s been no problems. Reviewed on: 27th August 2019
Natalie Williams's avatar
Natalie Williams

Never an issue

5
The satisfaction that they are always there if needed. Reviewed on: 27th August 2019
Paul Le Poidevin's avatar
Paul Le Poidevin

Practical, reliable and supportive service.

4
Helpful and professional information provided in times of need. Caring and understanding during stressful situation. Reviewed on: 27th August 2019
Anne's avatar
Anne

Great insurer

5
I have been with Pet plan for a long time and they have been very good, especially with an elderly cat. Highly recommended Reviewed on: 27th August 2019
Corinne Caumartin's avatar
Corinne Caumartin

Appreciation

5
Not just a face less money grabber, Petplan keeps in touch throughout the year with helpful and interesting info, tips and advice that involve my dog, her welfare and me. It feels like we're valued. Thank you. Reviewed on: 27th August 2019
Helen Holmes 's avatar
Helen Holmes

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