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Petplan: Pet insurance reviews

View other Petplan products
4.86
Based on 2,342 reviews, last reviewed 27th Feb 2026
100% decrease in 5 star reviews
in the past 90 days
100% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
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Latest highest rating:

5

My dog became poorly and required tests, an overnigh... My dog became poorly and required tests, an overnight stay at a vet hospital. All the claim was sorted out between the vets and Petplan so quickly. I ... Read more Reviewed on: 15th October 2025
Charlotte G's avatar
Charlotte G

Latest lowest rating:

1

Missed checkup by 3 months won't pay 2 years later I have had petplan insurance for the past 4 years. I renewed my policy this year and as my dog missed her check up appt by 3 months petplan wouldn't p... Read more Reviewed on: 27th February 2026
Belinda Swinnerton's avatar
Belinda Swinnerton
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About this product

Petplan is one of the most well-known pet insurers in the UK.

Petplan promise to never charge you more for claiming and they’ve created policies that cover some things other insurers don’t. You can get pet insurance for dogs, cats and rabbits. There’s also a multi-pet cover option.

Petplan pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used Petplan before, you can also leave a review and share your experience.

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Petplan Pet insurance reviews (2342)

Appreciation

5
Not just a face less money grabber, Petplan keeps in touch throughout the year with helpful and interesting info, tips and advice that involve my dog, her welfare and me. It feels like we're valued. Thank you. Reviewed on: 27th August 2019
Helen Holmes 's avatar
Helen Holmes

Great plan provision

5
Always quick and fair with any claims made. Very reasonable premium prices - especially for the covered for life insurance. Reviewed on: 27th August 2019
Love Dogs's avatar
Love Dogs

Excellent service

5
Simple to make a claim and quick response to payment. Regular updates at every stage. Friendly staff if you need to make contact Reviewed on: 27th August 2019
Audrey's avatar
Audrey

Preparing for the unexpected through Pet Plan

5
Little did I know when I purchased my little miniature schnauzer that hidden within her was a ticking time bomb in the guise of a liver shunt. Right from the start she was insured with Pet Plan, thank goodness. The operation was horrendous, but she pulled through and is now a happy little if not verbal dog. I am so pleased I planned for the unexpected, you never know what your bundle of joy may face. Pet plan have supported both of us throughout the whole experience, it's thanks to them that Tilly is happy and today. Reviewed on: 27th August 2019
Grace Jackson's avatar
Grace Jackson

Support from Petplan

5
Petplan keeps in touch, has supported my rescue dogs and myself fully. I can speak to a human being and I highly recommend being insured by them. I have 3 dogs; one epileptic; one with chronic arthritis in all limbs as well as small bowel disease; and one with chronic allergies and bowel disease. I am privileged to have excellent pet insurance with a personal touch. Thank you PETPLAN. Reviewed on: 27th August 2019
Helen Bunch's avatar
Helen Bunch

Mrs Jane Smith.

5
Timmie is covered for life with Pet Plan. We were so sad when he was diagnosed with arthritis. However his medication and blood tests costs are not a concern because I can claim most of the money back from Pet Plan. Thank you for easing the worry. Reviewed on: 27th August 2019
Jane Smith's avatar
Jane Smith

No trouble

5
When I put my claim in there was no trouble what so ever with my claim would certainly recommend petplan Reviewed on: 27th August 2019
Su Bren's avatar
Su Bren

Pet perfect all the way

5
Never had any trouble with this insurence company for my fur baby, they answer all./ any questions I have as the for life cover is amazing and a amazing price compared to many other insurers, I’d defiantly recommend petplan to all my friends with fur babies no matter how big or small or species they really are brilliant and know their animals 5 Reviewed on: 27th August 2019
Melanie Wallett -Potter 's avatar
Melanie Wallett -Potter

You can trust pet plan

5
We had our lovely Benny for 15 years. He got cancer when only 11 years. We had first class treatment. And he enjoyed 4 happy years after operation. Thank you so much. Reviewed on: 27th August 2019
Kay Britton 's avatar
Kay Britton

1st class pet care

5
So far our experience has been exceptional,no issues and any claims have been dealt with promptly,really like the information emails on how to help your pets with various illnesses,issues+ everday care including keeping you updated regarding vacinations your pet will need,very informative. Would highly recommend. Reviewed on: 27th August 2019
Pandora's avatar
Pandora

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