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Petplan: Pet insurance reviews

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4.86
Based on 2,342 reviews, last reviewed 27th Feb 2026
100% decrease in 5 star reviews
in the past 90 days
100% increase in 1 star reviews
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See only 5 star reviews
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Latest highest rating:

5

My dog became poorly and required tests, an overnigh... My dog became poorly and required tests, an overnight stay at a vet hospital. All the claim was sorted out between the vets and Petplan so quickly. I ... Read more Reviewed on: 15th October 2025
Charlotte G's avatar
Charlotte G

Latest lowest rating:

1

Missed checkup by 3 months won't pay 2 years later I have had petplan insurance for the past 4 years. I renewed my policy this year and as my dog missed her check up appt by 3 months petplan wouldn't p... Read more Reviewed on: 27th February 2026
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Belinda Swinnerton
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About this product

Petplan is one of the most well-known pet insurers in the UK.

Petplan promise to never charge you more for claiming and they’ve created policies that cover some things other insurers don’t. You can get pet insurance for dogs, cats and rabbits. There’s also a multi-pet cover option.

Petplan pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used Petplan before, you can also leave a review and share your experience.

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Petplan Pet insurance reviews (2342)

Top quality insurance

5
Excellent service, give extremely useful information on a regular basis. Even received a lovely bouquet of flowers on my 60th birthday from Petplan on behalf of my beautiful dog Mac! What a fabulous surprise. Reviewed on: 27th August 2019
Lynne's avatar
Lynne

No Quibble Payout. For Your Family Pet.

5
I Have Three Rescue Dogs.The First Two Are Sisters And Are Insured With Another Well Known Insurance.For My Third Dog A Shih tzu Pup Of 7 months I Was Given Petplan's Leaflet And Liked The Sound Of "Being Insured For Life".He Has Had Two Quite Serious Problems With His Stomach, And Also With His Teeth.I Must Say Petplan Where True To Their Word They Have Kept Me Informed,They Have Worked With My Vet, And Further more Have Helped "Ozzy" Through His Problems.I Would Highly Recommend Petplan Insurance,And Also I Would Say That Being Insured For Life, Helps You Have Piece Of Mind. Very Grateful Sandra Jones, Reviewed on: 27th August 2019
Sandra Jones's avatar
Sandra Jones

Very quick and helpful

5
Each time I need help the people who I speak to are very friendly and knowledgable. Reviewed on: 27th August 2019
C S's avatar
C S

Petplan have always been very helpful when i have to phone for advice.

5
Petplan is always there when i need advice. Reviewed on: 27th August 2019
sue's avatar
sue

Very happy with my choice of pet insurance

5
Very happy with my choice Would holly recommend Petplan Reviewed on: 27th August 2019
Catherine 's avatar
Catherine

Brilliant, brilliant brilliant

5
Fortunately up to now Sam hasn’t needed his pet plan, but we know it’s there for him if needed, He’s my best pal and I love him . So thank you Pet Plan for peace of mind. From June , Sams mum xx Reviewed on: 27th August 2019
Sam's avatar
Sam

Reliable friendly company

5
When I needed to claim there were no issues Reviewed on: 27th August 2019
Sandra Drake's avatar
Sandra Drake

Peace of Mind

5
Being a member of Petplan gives me peace of mind. I know my dog will have a yearly check-up and all the immunisations necessary. If problems occur they will be dealt with. The regular newsletters are informative without being patronising and much appreciated. Reviewed on: 27th August 2019
KAB's avatar
KAB

An excellent pet insurance company

5
They have covered my cats for 20 years and have always dealt with claims efficiently. One thing I would recommend is for you to have your cat's teeth examined annually as this can lead to a loss of claim if you do not. I always get my cats weighed and checked and this includes teeth too annually. Reviewed on: 27th August 2019
Tina 's avatar
Tina

Insurance cover is terrific

5
Missy had serious argument with a car last year - she was missing for 3 days and we feared the worst. She managed to get home but needed vet treatment and eventually major surgery. Insurance cover meant she was able to get the treatment needed without me having to worry about costs. Reviewed on: 27th August 2019
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Helen McAdam

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