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Petplan: Pet insurance reviews

Name: Pet insurance
Rating: 4.86 (2342 reviews)

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4.86

Based on 2,342 reviews, last reviewed 27th Feb 2026

100% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

93%

Latest highest rating:

5

My dog became poorly and required tests, an overnigh... My dog became poorly and required tests, an overnight stay at a vet hospital. All the claim was sorted out between the vets and Petplan so quickly. I ... Read more Reviewed on: 15th October 2025

Latest lowest rating:

1

Missed checkup by 3 months won't pay 2 years later I have had petplan insurance for the past 4 years. I renewed my policy this year and as my dog missed her check up appt by 3 months petplan wouldn't p... Read more Reviewed on: 27th February 2026

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About this product

Petplan is one of the most well-known pet insurers in the UK.

Petplan promise to never charge you more for claiming and they’ve created policies that cover some things other insurers don’t. You can get pet insurance for dogs, cats and rabbits. There’s also a multi-pet cover option.

Petplan pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used Petplan before, you can also leave a review and share your experience.

Petplan Pet insurance reviews (2342)

Review of the Petplan, Pet insurance:

Hassle free

PetPlan’s no quibble, comprehensive cover cuts out the middle man and pays the vet directly. What’s not to like! Reviewed on: 13th October 2023

Peace

Total peace of mind caring for Louie and love the articles on various aspects that might help in his care Reviewed on: 26th July 2022

An insurance company you can trust

Pet plan have always paid up promptly with no questions. I can’t think of any other insurance company that has consistently done that. Reviewed on: 26th July 2022

Glad to have it

Although expensive, when needed petplan dealt with my claims and queries efficiently and were generally very helpful Reviewed on: 26th July 2022

Helpful and petloving

I like the advice they send to my phone for my dog.When we had a problem a couple of years ago they paid quickly Reviewed on: 26th July 2022

Does what it says on the tin!

Pet Plan customer service is excellent, with staff who are very knowledgable. Reviewed on: 26th July 2022

No quibble with claims

I have been with petplan for all of my dogs and wouldn’t go to anyone else. I have a dog now with allergies and joint problems and without petplan I wouldn’t be able to manage them. The pat direct to vet and have never quibbled a claim Reviewed on: 26th July 2022

Easy to use and friendly staff

A stress free interaction and easy to deal with at usually a difficult time when you want your furry friend to get the attention they need and deserve. Made to feel not just a number but a valued customer with an even more important patient needing medical assistance. Always happy to explain always puts the patient first Reviewed on: 26th July 2022

Prompt payment

We’ve been PetPlan since my dog was 14 weeks old. She has complex health issues and PetPlan has been excellent throughout. I highly recommend them. Reviewed on: 26th July 2022

Best pet insurers

I have used Pet Plan for both my dogs insurance for the last 16 years. Claims of which I have done a few, have always been settled quickly with no issues. You might pay a bit more, but peace of mind and great service is worth every penny. Reviewed on: 26th July 2022

Great Pet insurance

Fantastic company who have always gone the extra mile when we have had to make a claim. Claims are settled quickly with no quibble. Our last dog had some very expensive vet bills when he suddenly developed cancer. Petplan took all the stress out of the insurance process and we were very grateful for this. Reviewed on: 26th July 2022

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