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Petplan: Pet insurance reviews

Name: Pet insurance
Rating: 4.86 (2342 reviews)

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4.86

Based on 2,342 reviews, last reviewed 27th Feb 2026

100% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

93%

Latest highest rating:

5

My dog became poorly and required tests, an overnigh... My dog became poorly and required tests, an overnight stay at a vet hospital. All the claim was sorted out between the vets and Petplan so quickly. I ... Read more Reviewed on: 15th October 2025

Latest lowest rating:

1

Missed checkup by 3 months won't pay 2 years later I have had petplan insurance for the past 4 years. I renewed my policy this year and as my dog missed her check up appt by 3 months petplan wouldn't p... Read more Reviewed on: 27th February 2026

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About this product

Petplan is one of the most well-known pet insurers in the UK.

Petplan promise to never charge you more for claiming and they’ve created policies that cover some things other insurers don’t. You can get pet insurance for dogs, cats and rabbits. There’s also a multi-pet cover option.

Petplan pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used Petplan before, you can also leave a review and share your experience.

Petplan Pet insurance reviews (2342)

Review of the Petplan, Pet insurance:

Highly recommended!

Great, affordable coverage. Highly recommended. Reviewed on: 1st September 2019

OK but expensive

OK but expensive but great cover, £42 with %10 off for first year for a staff cross is a bit excessive Reviewed on: 13th October 2021

Simply the Best

Professional,reliable and honest, from the time my dog was a puppy till the old dog we have before us now. Despite his health problems there has never been any question of any issues reinsurance him year after year .with Petplan. Reviewed on: 13th October 2021

One very happy customer

I have been with this company for 5 years now and unfortunately one of our pets had an sudden illness which resulted in our pet passing away I cannot thank petplan enough for taking care of our pet. Also our other pet had a illness which I am in the process of getting finalised I would have know hesition recommending this company. Reviewed on: 13th October 2021

Amazing

Caring insurers who settle claims in a timely manner, especially in those tough times. Reviewed on: 13th October 2021

Fantastic service

Petplan paid for our pups medical needs everytime we needed them to without any hassel. They took care of all the money side which was such a weight off of our shoulders during such a stressful time. I am happy in the knowledge if my pup needs any medical care petplan has it covered! 10/10 Reviewed on: 13th October 2021

Excellent pet insurance

Have a gsd with back and hip problems which surgery was required pet plan paid for all claims without any fuss and was always available on phone and on line if needed great customer service will continue to use pet plan with future pets thank you for your help ps Prince is doing very well. Reviewed on: 13th October 2021

Brilliant policy

When my beautiful cat was diagnosed with an ongoing condition Petplan covered him and provided a personal and efficient service. Claims were settled within three days every time. Amazing. Reviewed on: 11th October 2021

Always there for our dogs

When it comes to looking after leggy, fast, impulsive lurchers and greyhounds who like chasing things, Petplan is second to none. Their cover may cost more than supermarket insurers, but they have never contested any claim we have made, have never de-insured our dogs and have always ensured that we can give them the best medical care possible. Worth the peace of mind if you are fond of silly, skinny, accident-prone dogs! Reviewed on: 11th October 2021

Easy to join

Easy to join! Good value for the amount of cover you get? Reviewed on: 11th October 2021

good plans

very happy with cat support now dog Reviewed on: 11th October 2021

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