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Petplan: Pet Insurance reviews

Name: Pet Insurance
Rating: 4.88 (2296 reviews)

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4.82

Based on 2,296 reviews, last reviewed 15th Oct 2024

88% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

93%

Latest highest rating:

4

Generally great service and quick payouts, price hik... Generally great service and quick payouts, price hikes each policy year are a bit excessive. Reviewed on: 15th October 2024

Latest lowest rating:

1

Reassuring The last year for us has been a roller coaster ride with our cat Petplan have been there for us on this journey just a bleep last month but in all 5 s... Read more Reviewed on: 7th September 2024

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About this product

Finding the right provider for your pet insurance policy can be daunting with so many on the market. At Smart Money People, we want to make this easier for you. We collect Petplan pet insurance reviews to help you make an informed decision when choosing your new provider.

Petplan offers policies for cats, dogs, rabbits, exotic animals and horses. Choose between 12 Month Cover or Cover for Life. 12 Month policies allow you to claim for a condition over 12 months before it becomes excluded from the policy. Cover for Life lets you claim for the same condition forever, so long as you renew your policy. Petplan policies cover diagnostic tests, prescriptions, surgery, behavioural conditions and more.

If Petplan sounds like the right insurer for you and your pet, read our reviews to learn more. Find out how satisfied policyholders are with Petplan and its policies. Learn about Petplan’s claims procedure and customer service. Be confident in your decision by reading our Petplan pet insurance reviews.

Have you had a pet insurance policy with Petplan? Tell us about your experience. Share what animal you insured and which policy you chose. Were you satisfied with the level of cover you received? Would you say that your premium was reasonably priced? Did you encounter any hidden fees or problems with the policy? Would you renew with Petplan and recommend the provider to family and friends? Whether good or bad, write a Petplan review today. Together, we can help people like you make better financial decisions.

Petplan Pet Insurance reviews (2296)

Review of the Petplan, Pet Insurance:

Hassle-free service, stress-free claim

I have been with Petplan for a few years now & have had to claim for two of my kitties. Each time the process was smooth, stress-free & handled perfectly. Would definitely recommend! Reviewed on: 16th July 2020

Fast, friendly and efficient

Only delays in payment were due to shortstaffing at vet. Even then petplan advised for reason for delay. Reviewed on: 29th September 2023

Reliable and sympathetic

I lost both my 17 year old cats last year, insured with Petplan from adoption at 16 weeks through to the end. Sadly over their last couple of years, many claims were put in. I found Petplan to be highly sympathetic and empathetic. I found an insurance company who paid reliably and without any inquisition. These lovely ladies and gents were second to none upon the calls I had to make sadly cancelling each policy. I never hesitated to indure my new cats with them. A pleasure to deal with through the most stressful of times Reviewed on: 27th September 2023

Never been so disappointed

For such a big company you'd think they would be able to answer calls and emails a bit quicker! Reviewed on: 27th September 2023

Faultless Service

Pay out quickly, keep you updated by email/text. Vets happy to deal with them directly because of their good reputation. Don't contact you unnecessarily when your pet isill. Make you feel like a valued customer. 10 out of 10 Reviewed on: 26th September 2023

Totally reliable in paying up

Sasha is a tripaw dog of 13 years and I have been with Petplan since we got her from a rescue in 2016. We took out the life policy which has saved us a lot on her prescription meds. We have never had a claim refused Reviewed on: 26th September 2023

Do not cover euthanasia or cremation

I was hoping I would not have to worry about cost when my cat sadly passed away but I was wrong and had a £400 bill to pay Reviewed on: 26th September 2023

No hassle claims

This month two of my pets became unwell and my vet bills quickly added up. Luckily they both have Petplan insurance and my claims were paid within a day of my vets sending them in. All I had to do was provide my vets details! Two of my cats have ongoing conditions, irritable bowel disease and hypertrophic cardiomyopathy - it’s such a relief knowing that there’s no penalty for claiming. Reviewed on: 25th September 2023

Doubled my premium

They may pay up but they sure do increase your premium to reflect this the year after and they know I cannot go anywhere else Reviewed on: 21st September 2023

Best pet insurer

Have my dog insured with Petplan for the last 9 years. Best cover and service Reviewed on: 19th September 2023

Never fails

Petplan have been the insurer of all my dogs from pup to the end. In nearly 40 years I have never had a claim refused, and currently my 6 yo cocker spaniel has 2 life long conditions., his claims each year more than cover the premiums for my 2 dogs, but Petplan pay promtly and without question. Reviewed on: 17th September 2023

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