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Petplan: Pet insurance reviews

Name: Pet insurance
Rating: 4.86 (2342 reviews)

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4.86

Based on 2,342 reviews, last reviewed 27th Feb 2026

100% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

93%

Latest highest rating:

5

My dog became poorly and required tests, an overnigh... My dog became poorly and required tests, an overnight stay at a vet hospital. All the claim was sorted out between the vets and Petplan so quickly. I ... Read more Reviewed on: 15th October 2025

Latest lowest rating:

1

Missed checkup by 3 months won't pay 2 years later I have had petplan insurance for the past 4 years. I renewed my policy this year and as my dog missed her check up appt by 3 months petplan wouldn't p... Read more Reviewed on: 27th February 2026

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About this product

Petplan is one of the most well-known pet insurers in the UK.

Petplan promise to never charge you more for claiming and they’ve created policies that cover some things other insurers don’t. You can get pet insurance for dogs, cats and rabbits. There’s also a multi-pet cover option.

Petplan pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used Petplan before, you can also leave a review and share your experience.

Petplan Pet insurance reviews (2342)

Review of the Petplan, Pet insurance:

Hassle free

PetPlan’s no quibble, comprehensive cover cuts out the middle man and pays the vet directly. What’s not to like! Reviewed on: 13th October 2023

Very good customer service

Heard anything about it and very good insurance for the animals Reviewed on: 9th October 2021

Pet reassurance

Looking forward to pet free worry, for her lifetime. Reviewed on: 9th October 2021

Excellent

Recommend by our vet,excellent company and very helpful staff Reviewed on: 9th October 2021

Excellent customer experience

No hassle, great service every time I’ve contacted them or made a claim Reviewed on: 9th October 2021

Great plan

I had a rescue cat who unfortunately had an unknown condition that cost him his life. We tried everything we could to save him but it didn’t work out. Petplan covered my costs which were over £10,000 and extended his quality of life and cate needed, and saved my life at the same time as I was backed up by them. I know would never go with anyone else and feel a great debt to Petplan for making an awful time less stressful Reviewed on: 9th October 2021

Amazing service

They were so helpful when I needed them, my dog was attacked the payment was made fast and they checked how my dog was doing. Reviewed on: 9th October 2021

Brilliant service

We have had to claim twice for our cat's. Customer service representative on both occasions absolutely fantastic giving us reassurance that all petplan would be available for any support we need Reviewed on: 9th October 2021

good for my pets

I have not had to use the insurance yet but it is comforting to know that the premium is there if I do need to contact them. Each time I have phoned them to begin the policy they have always been respectful and friendly. Reviewed on: 8th October 2021

westieowner

Simply the best available Reviewed on: 8th October 2021

Great Insurance with no hassle

Petplan offer great insurance with no hassle when claiming. Claims are paid quickly without fuss. Reviewed on: 8th October 2021

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