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Petplan: Pet insurance reviews

Name: Pet insurance
Rating: 4.86 (2342 reviews)

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4.86

Based on 2,342 reviews, last reviewed 27th Feb 2026

100% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

93%

Latest highest rating:

5

My dog became poorly and required tests, an overnigh... My dog became poorly and required tests, an overnight stay at a vet hospital. All the claim was sorted out between the vets and Petplan so quickly. I ... Read more Reviewed on: 15th October 2025

Latest lowest rating:

1

Missed checkup by 3 months won't pay 2 years later I have had petplan insurance for the past 4 years. I renewed my policy this year and as my dog missed her check up appt by 3 months petplan wouldn't p... Read more Reviewed on: 27th February 2026

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About this product

Petplan is one of the most well-known pet insurers in the UK.

Petplan promise to never charge you more for claiming and they’ve created policies that cover some things other insurers don’t. You can get pet insurance for dogs, cats and rabbits. There’s also a multi-pet cover option.

Petplan pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used Petplan before, you can also leave a review and share your experience.

Petplan Pet insurance reviews (2342)

Review of the Petplan, Pet insurance:

Highly recommended!

Great, affordable coverage. Highly recommended. Reviewed on: 1st September 2019

Paid Claims Quickly without fuss

I have needed to claim often for my dogs treatment over the years, every single claim has been paid very quickly and without any fuss. Any time I have had to contact them they have been really helpful Reviewed on: 7th October 2021

No Phap!

When we needed to make a claim for our dog who had a large operation it was all very simple and got all the costs back. Reviewed on: 7th October 2021

Excellent service

Pet plan is highly regarded by many pet owners I know and I am happy with the cover I have recently started. Reviewed on: 7th October 2021

Amazing coverage for both our dogs!

Unfortunately, we have had an urgent care matter with one of our dogs and Pet Plan was there without any questions to make our very emotional situation run smoothly for us. Now she is back to full health thanks to the help we had with PetPlan! Reviewed on: 7th October 2021

Great

Easy to set up and to make a claim Reviewed on: 7th October 2021

Very simple and straightforward

Clear and concise, well documented and explained in the full details. Reviewed on: 7th October 2021

The best pet insurance

Pet Plan are simple the best pet insurance we have always insured all out pets with them, easy claims system with my local vet. Will always use Pet Plan Reviewed on: 7th October 2021

Exceptional

Petplan has always been there for me and my pets, every claim has been paid promptly without any issues. The best pet insurance. I and my pets have been with petplan over 10 years and for my boxer there was 4 times I made claims for over 3000 pounds and the service was great. The same applies for claims I have made for my cats over the years. Fantastic pet insurance and I can highly recommend them. Reviewed on: 7th October 2021

Faultless and simple

It is such a worrying time when your beloved pet is needing major surgery. When our Belle ruptured her ACL and her patella would not stay in place it meant she needed surgery. Pet plan put us at ease completely when a claim was needed. The claim process was simple and petplan settled the claim within days. Very happy with petplan and have now added our 2 puppies on the policy. Reviewed on: 7th October 2021

Sometimes a little difficult in settling claims

On going conditions and treatment make it complicated regarding policy excess Reviewed on: 7th October 2021

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