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Petplan: Pet insurance reviews

Name: Pet insurance
Rating: 4.86 (2342 reviews)

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4.86

Based on 2,342 reviews, last reviewed 27th Feb 2026

100% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

93%

Latest highest rating:

5

My dog became poorly and required tests, an overnigh... My dog became poorly and required tests, an overnight stay at a vet hospital. All the claim was sorted out between the vets and Petplan so quickly. I ... Read more Reviewed on: 15th October 2025

Latest lowest rating:

1

Missed checkup by 3 months won't pay 2 years later I have had petplan insurance for the past 4 years. I renewed my policy this year and as my dog missed her check up appt by 3 months petplan wouldn't p... Read more Reviewed on: 27th February 2026

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About this product

Petplan is one of the most well-known pet insurers in the UK.

Petplan promise to never charge you more for claiming and they’ve created policies that cover some things other insurers don’t. You can get pet insurance for dogs, cats and rabbits. There’s also a multi-pet cover option.

Petplan pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used Petplan before, you can also leave a review and share your experience.

Petplan Pet insurance reviews (2342)

Review of the Petplan, Pet insurance:

Fast, friendly and efficient

Only delays in payment were due to shortstaffing at vet. Even then petplan advised for reason for delay. Reviewed on: 29th September 2023

Excellent insurance service

Very secure knowing i am covered by petplan. The service is incredible Reviewed on: 4th October 2021

Peace of mind with Petplan

when Shadow is ill there is never any doubt about taking her to the vets because we know we she has the support of petplan no treatment is too expensive. Reviewed on: 4th October 2021

Fantastic service!

I have had to make multiple claims this year for our poorly rabbit. PetPlan have been really kind and sympathetic in all their communications and have paid our claims efficiently and without fuss. Reviewed on: 4th October 2021

Total piece of mind

Was very easy to set up online, piece of mind knowing my girl is being protected against any unforeseen injuries and illnesses. Good comprehensive cover. Reviewed on: 4th October 2021

Petplan

Excellent company, easy to use & helpful Reviewed on: 4th October 2021

Helpful

The customer service advisor was very helpful and professional. She explained everything in detail. She was very friendly and knowledgeable. I was more than impressed The cost of the policy was reasonable for what is provided. I am one extremely happy customer Thank you. Reviewed on: 4th October 2021

Professional, easy to use, quick to pay out

I have used Petplan for over 15years now and have found them the best company to use. I always recommend to friends and family. As a veterinary professional I find them the best company to deal with when making a claim and also regarding what they cover. They are very clear, straightforward, professional and very easy to use. Reviewed on: 4th October 2021

Petplan YEAH!!

Very good service overall, from start to finish of your claim!! Reviewed on: 4th October 2021

Kept my mind at ease

Pet Plan was very easy to set up. Very friendly service and also kept my mind at ease knowing my Cat had the best team behind her if she ever needed them. Reviewed on: 3rd October 2021

Fantastic Service provided

Tailored our policy for Gibbs to our requests. Reviewed on: 3rd October 2021

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