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Petplan: Pet insurance reviews

Name: Pet insurance
Rating: 4.86 (2342 reviews)

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4.86

Based on 2,342 reviews, last reviewed 27th Feb 2026

100% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

93%

Latest highest rating:

5

My dog became poorly and required tests, an overnigh... My dog became poorly and required tests, an overnight stay at a vet hospital. All the claim was sorted out between the vets and Petplan so quickly. I ... Read more Reviewed on: 15th October 2025

Latest lowest rating:

1

Missed checkup by 3 months won't pay 2 years later I have had petplan insurance for the past 4 years. I renewed my policy this year and as my dog missed her check up appt by 3 months petplan wouldn't p... Read more Reviewed on: 27th February 2026

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About this product

Petplan is one of the most well-known pet insurers in the UK.

Petplan promise to never charge you more for claiming and they’ve created policies that cover some things other insurers don’t. You can get pet insurance for dogs, cats and rabbits. There’s also a multi-pet cover option.

Petplan pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used Petplan before, you can also leave a review and share your experience.

Petplan Pet insurance reviews (2342)

Review of the Petplan, Pet insurance:

Highly recommended!

Great, affordable coverage. Highly recommended. Reviewed on: 1st September 2019

Best pet insurance !

Unfortunately my kitten had so many issues even though I bought him from a reputable breeder. I learnt very quickly that Vet fees are so hard on your bank, I was so lucky to have Pet Plan Lifetime Ultimate cover so I didn't have to worry about my finances and I could concentrate on getting my baby better. Pet plan was so quick with payments and the whole process was so easy. Would highly recommend Pet plan to all pet owners! Reviewed on: 30th September 2021

Perfect

Always there when needed with Molly my Springer spaniel Reviewed on: 30th September 2021

Totally Hassle Free

Been with Petplan for over 10 years now and I have never been refused a payment and I find that the whole process is hassle free. When I have had to call them I find their advisors very knowledgeable and friendly. They make a harrowing time less stressful. Reviewed on: 30th September 2021

Excellent service

My dog has an ongoing anxiety and kidney condition for which I have to make frequent claims. The claiming process is straightforward with prompt settlement. Reviewed on: 29th September 2021

Excellent, very happy and fantastic service

Its a great experience to have your pet covered as they are a member of your family, and they give you great company and to watch them play with there toys as well as grow up big and strong too. Reviewed on: 29th September 2021

Simply the best

Always professional when needed just what all pet owners should choose for there pets Reviewed on: 29th September 2021

No hesitation in having a months free pet insurance

Several years ago we got a new kitten ,my vet checked her and offered pet plan 4 weeks free insurance, unfortunately after two weeks the kitten became very I’ll and despite intense vet care she died, lucky for me Pet Plan paid the £1700 odd bill, only costing me the small access charge. So having just got a new puppy where the breeder offered 4 weeks free Pet Plan insurance, because of t.he previous good service I have had no trouble in accepting another free month as I updated to a full new policy, which was very easy to do, simply explained very clearly all the different levels, options and costs very easy and quick. Reviewed on: 29th September 2021

Great service

The cover offered is excellent and service is great. Reviewed on: 29th September 2021

Amazing communication

Always ready to help and easy to talk to Reviewed on: 29th September 2021

Never had a problem with Petplan

My dog has lifelong cover, due to his skin problems, arthritis and he has had 3 operations on his back knees. Petplan has always paid out, no argument. Reviewed on: 29th September 2021

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