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Petplan: Pet insurance reviews

Name: Pet insurance
Rating: 4.86 (2342 reviews)

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4.86

Based on 2,342 reviews, last reviewed 27th Feb 2026

100% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

93%

Latest highest rating:

5

My dog became poorly and required tests, an overnigh... My dog became poorly and required tests, an overnight stay at a vet hospital. All the claim was sorted out between the vets and Petplan so quickly. I ... Read more Reviewed on: 15th October 2025

Latest lowest rating:

1

Missed checkup by 3 months won't pay 2 years later I have had petplan insurance for the past 4 years. I renewed my policy this year and as my dog missed her check up appt by 3 months petplan wouldn't p... Read more Reviewed on: 27th February 2026

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About this product

Petplan is one of the most well-known pet insurers in the UK.

Petplan promise to never charge you more for claiming and they’ve created policies that cover some things other insurers don’t. You can get pet insurance for dogs, cats and rabbits. There’s also a multi-pet cover option.

Petplan pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used Petplan before, you can also leave a review and share your experience.

Petplan Pet insurance reviews (2342)

Review of the Petplan, Pet insurance:

Fast, friendly and efficient

Only delays in payment were due to shortstaffing at vet. Even then petplan advised for reason for delay. Reviewed on: 29th September 2023

Very easy to use no problems getting registered friendly helpful people

Also get dealt with straight away Reviewed on: 29th September 2021

Fantastic service

Brillant pet ins company never had any problems and always paid out Reviewed on: 28th September 2021

Thank you pet plan

Fast, efficient reliable and very friendly Reviewed on: 28th September 2021

The best pet insurance

I have previously insured pets with other companies. Some years ago I changed to Petplan and now I would never consider using any other company. Reviewed on: 28th September 2021

Simply the best

Whilst they’re not the cheapest pet insurance around they are by far the best! Super fast payment when needed and always there to reassure you! Wouldn’t use anyone else for my fur babies! Reviewed on: 28th September 2021

Fantastic Cover

Great customer service, quick and friendly. Very comprehensive coverage that makes me feel safe about my little pup. Reviewed on: 28th September 2021

Thanks for looking after us in terrible times

Pet plan is very professional , quick , no hassle and paid all claims with no problems. Reviewed on: 28th September 2021

Excellent

Excellent communication happy to help Reviewed on: 28th September 2021

Always there when needed

We had very bad luck with our cats getting sick or passing away too soon. Petplan has always been there when we needed them and helped us and supported us through everything Reviewed on: 28th September 2021

They just do the job

No fuss, straightforward to use in those times when you need them and not the hassle! Wouldn't go anywhere else. Reviewed on: 27th September 2021

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