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Petplan: Pet insurance reviews

Name: Pet insurance
Rating: 4.86 (2342 reviews)

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4.86

Based on 2,342 reviews, last reviewed 27th Feb 2026

100% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

93%

Latest highest rating:

5

My dog became poorly and required tests, an overnigh... My dog became poorly and required tests, an overnight stay at a vet hospital. All the claim was sorted out between the vets and Petplan so quickly. I ... Read more Reviewed on: 15th October 2025

Latest lowest rating:

1

Missed checkup by 3 months won't pay 2 years later I have had petplan insurance for the past 4 years. I renewed my policy this year and as my dog missed her check up appt by 3 months petplan wouldn't p... Read more Reviewed on: 27th February 2026

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About this product

Petplan is one of the most well-known pet insurers in the UK.

Petplan promise to never charge you more for claiming and they’ve created policies that cover some things other insurers don’t. You can get pet insurance for dogs, cats and rabbits. There’s also a multi-pet cover option.

Petplan pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used Petplan before, you can also leave a review and share your experience.

Petplan Pet insurance reviews (2342)

Review of the Petplan, Pet insurance:

Highly recommended!

Great, affordable coverage. Highly recommended. Reviewed on: 1st September 2019

Best insurance provider for pets simple and easy and deals directly with vet

I can sleep easy knowing my pet is covered by a reliable pet insurance Reviewed on: 24th September 2021

Excellent Service

Customer service is excellent. Claims are settled in a timely mannor. Have been with pet plan for nearly 4 years and use them for all of our dogs. Highly recommend. Resealable price. Reviewed on: 23rd September 2021

Top class

All the dogs we have ever owned have been covered by Petplan. Would never be without them. Query's are dealt with and payment never an issue should you need to use their service. Reviewed on: 23rd September 2021

Brilliant Company and good Customer Services

Brilliant Company even when I had a dispute it was sorted swiftly and contacting company and customer services all first class Reviewed on: 23rd September 2021

Caring, friendly and professional service

My call With customer services was very informative, friendly and lady actually cared about my worries Reviewed on: 23rd September 2021

Brilliant company

I haven't had to claim yet but my vet recommended pet plan to me Reviewed on: 23rd September 2021

Easy renewal

Great to know the cover is automatically renewed each year and we are informed just before it is due. Reviewed on: 23rd September 2021

over 12 Year perfect Partner

In the past 12 years we have had 4 cats insured here, currently there are 2 cats left, and every claim was processed quickly and with complete satisfaction and treated positively up to 95%. We are very pleased and will remain enthusiastic customers of PetPlan for the next few years. Thank you for your great service Reviewed on: 23rd September 2021

Quick and Easy

Quick and easy to set up the policy. Quick and easy to process a claim. Quick and easy for the Vet to be paid. Reviewed on: 23rd September 2021

Fast, efficient and friendly

The claim only took 1min online and then I emailed the receipts as the treatment progressed. Very easy to deal with. Very pleased with the service. Reviewed on: 23rd September 2021

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