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Petplan: Pet Insurance reviews

Name: Pet Insurance
Rating: 4.88 (2296 reviews)

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4.82

Based on 2,296 reviews, last reviewed 15th Oct 2024

88% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

93%

Latest highest rating:

4

Generally great service and quick payouts, price hik... Generally great service and quick payouts, price hikes each policy year are a bit excessive. Reviewed on: 15th October 2024

Latest lowest rating:

1

Reassuring The last year for us has been a roller coaster ride with our cat Petplan have been there for us on this journey just a bleep last month but in all 5 s... Read more Reviewed on: 7th September 2024

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About this product

Finding the right provider for your pet insurance policy can be daunting with so many on the market. At Smart Money People, we want to make this easier for you. We collect Petplan pet insurance reviews to help you make an informed decision when choosing your new provider.

Petplan offers policies for cats, dogs, rabbits, exotic animals and horses. Choose between 12 Month Cover or Cover for Life. 12 Month policies allow you to claim for a condition over 12 months before it becomes excluded from the policy. Cover for Life lets you claim for the same condition forever, so long as you renew your policy. Petplan policies cover diagnostic tests, prescriptions, surgery, behavioural conditions and more.

If Petplan sounds like the right insurer for you and your pet, read our reviews to learn more. Find out how satisfied policyholders are with Petplan and its policies. Learn about Petplan’s claims procedure and customer service. Be confident in your decision by reading our Petplan pet insurance reviews.

Have you had a pet insurance policy with Petplan? Tell us about your experience. Share what animal you insured and which policy you chose. Were you satisfied with the level of cover you received? Would you say that your premium was reasonably priced? Did you encounter any hidden fees or problems with the policy? Would you renew with Petplan and recommend the provider to family and friends? Whether good or bad, write a Petplan review today. Together, we can help people like you make better financial decisions.

Petplan Pet Insurance reviews (2296)

Review of the Petplan, Pet Insurance:

Hassle-free service, stress-free claim

I have been with Petplan for a few years now & have had to claim for two of my kitties. Each time the process was smooth, stress-free & handled perfectly. Would definitely recommend! Reviewed on: 16th July 2020

Great service

Always helpful and efficient whenever I have needed to put a claim in. I wouldn't use anyone else. Reviewed on: 24th August 2023

Phenomenal Service

Losing our beautiful rescue dog has been far and away the most difficult experience of my life. When I could finally (sort of) face the task of sorting out the matter of insurance, I was treated with patience and understanding, and all it took from me was that one call - Petplan contacted our vet on our behalf and dealt with everything. Petplan not only settled the bills in full within 7 days of my contacting them, including items not ordinarily covered, they also waived the excess. This is not something I expected or requested; this was simply the heart of an astounding organisation! Never have I experienced this level of service and I thank Petplan above all for caring, really caring about our pets and what they mean to us. I would never consider using any other insurer. Reviewed on: 24th August 2023

Good cover overall

Strong levels of cover, apparent clear pricing, well known name in pet insurance. Only concern is they promote themselves that a claim will not affect your annual premium, it only increases with the age of your dog - however my friend has a dog from the same litter, same breed & started cover at the same time, yet after they made a large claim this year their premium increased more than ours for the same dog of the same age from the same litter. But overall good service and product. Reviewed on: 24th August 2023

Good so far

Have not yet had to claim for pet insurance. Customer service polite but when renewing did not clarify why insurance would be so much lower if the policy was re-started. (She has no prior conditions). Does offer veterinary staff discount. Reviewed on: 23rd August 2023

Not the cheapest but worth the money

Great pet insurance which has always paid out with no quibbles. It isn’t the cheapest but covers most of our pets’ needs so gives us peace of mind. Reviewed on: 23rd August 2023

always a pleasure to work with

Every time I interact with petplan I am happy. They are professional and courteous and always pay out promptly on my dog's claims. Reviewed on: 23rd August 2023

Cannot fault them

I have been with PetPlan for Almost 16 years covering 4 Briards. Although they are expensive at the outset, they pay out immediately, they do not increase the premiums due to claims but do so purely on age and they provide the exact same cover when the dogs are taken abroad. We currently have 3 Briards and we are only now in the "red" as the dogs have not been ill. During the first 10 years, we were in "profit" re premiums vs claims. Cannot fault them and will continue to use them for future dogs. Reviewed on: 22nd August 2023

Always been the best

Have insured pets with.and recommended to clients, almost as long as pet plan have been in business. Always fair. Super efficient. Good cover at reasonable price Reviewed on: 8th August 2023

Great company

They are always very quick at paying and have looked after my pets for years. They may cost a little more but the service and speed is worth that bit more. Real people when you call and always helpful and cheerful Reviewed on: 8th August 2023

Stress free

I have made a lot of claims for my pet over the last 12 years. Pet plan are always quick to pay out. They keep you informed of what’s happening with your claim . My pet has regular medication for her condition and pet plan cover the cost of it all Reviewed on: 7th August 2023

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