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Petplan: Pet insurance reviews

Name: Pet insurance
Rating: 4.86 (2342 reviews)

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4.86

Based on 2,342 reviews, last reviewed 27th Feb 2026

100% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

93%

Latest highest rating:

5

My dog became poorly and required tests, an overnigh... My dog became poorly and required tests, an overnight stay at a vet hospital. All the claim was sorted out between the vets and Petplan so quickly. I ... Read more Reviewed on: 15th October 2025

Latest lowest rating:

1

Missed checkup by 3 months won't pay 2 years later I have had petplan insurance for the past 4 years. I renewed my policy this year and as my dog missed her check up appt by 3 months petplan wouldn't p... Read more Reviewed on: 27th February 2026

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About this product

Petplan is one of the most well-known pet insurers in the UK.

Petplan promise to never charge you more for claiming and they’ve created policies that cover some things other insurers don’t. You can get pet insurance for dogs, cats and rabbits. There’s also a multi-pet cover option.

Petplan pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used Petplan before, you can also leave a review and share your experience.

Petplan Pet insurance reviews (2342)

Review of the Petplan, Pet insurance:

Fast, friendly and efficient

Only delays in payment were due to shortstaffing at vet. Even then petplan advised for reason for delay. Reviewed on: 29th September 2023

Best pet insurance

Petplan the best pet insurance cover, from the quickness of dealing with my dog's vet's fee's settlement,to the ease of the app use. I would have no hesitation in recommending them. Reviewed on: 13th September 2021

Superb cover, supreme service!

Pet Plan have always had an excellent reputation, so there was no hesitation in me coming back to them when getting my new kitten! With personalised service and excellent cover I'd never go anywhere else! Reviewed on: 12th September 2021

Full supportive for life insurance

I have always been with Petplan many years with several beloved cats and Have always had claims agreed and paid on time ensuring my cats got the treatment and tests they needed for all their life would not go with another insurer very happy and secure with Petplan Reviewed on: 12th September 2021

Thumbs up

Never a problem with either of my dogs Reviewed on: 12th September 2021

Helpful

They are so helpful. An make it easier for not only the animal to get help. But also their family not to worry about bills. Reviewed on: 12th September 2021

Good insurance company

Good insurance, fast and easy pay outs. Reviewed on: 12th September 2021

Simplistic advice and guidance

No question I asked was a silly one Reviewed on: 11th September 2021

Money paid to me when Leo was poorly very prompt

Excellent Leo had two operation and without Pet Plan I would not have been able to afford the cost Reviewed on: 11th September 2021

Excellent with claim

I had to make a claim for my rabbit after an accident the service I received was beyond belief it took the stress about the cost off my shoulders and allowed me to focus all my attention on getting my rabbit back to full health I cannot rate them high enough thank you so much Reviewed on: 11th September 2021

policy recommended

great policyrecommended this policy is great . i have used it for sooty and had no problems Reviewed on: 11th September 2021

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